The people at builders' hardware are great. They will help you find what you need and help load it…read moreup. Prices are just as good if not better than at a big store and they deliver.

I am so happy to see this hardware store operating. I think a lot of us in the area went into…read moremourning when St. Paul Builders closed, and though we understood the desire of the owners to retire, we worried about losing a hardware store locally, and we worried about the employees. I did, anyway. So it's wonderful to see two familiar faces when I go to Hometown Hardware. This store is smaller than St. Paul Builders, but Steve and Jerry are quick to order anything you need. I wanted some DAP plaster-of-Paris powder, and it was waiting for me the next time I went in--and at a good price. Steve and Jerry are professional, accommodating, and also very nice and friendly. I predict that Hometown Hardware will become as much a local institution as St. Paul Builders was. And I very much appreciate that I don't have to drive a long way just to pick up hardware and supplies. The location in downtown St. Paul is extremely convenient.

Finally had time to swing in for a bite. As expected the staff is friendly. Eating at the…read moremakeshift lunch counter is a little nostalgic. Good crowd of folks flowing through and choices from burgers to fish.

Didn't have what I needed but it was a pretty unique item. For 90% of hardware needs this place…read morewould be fine. A little pricey though.

Put in an online curbside order, waited 24 hours to pick it up. Got to the store, called and went…read morethrough 3 associates. I was the only car in curbside pickup, waited 30 minutes (had 3 kids in the car and didn't want to get out due to COVID). Finally just left without my order and looking to get a refund, this place is grossly understaffed and relatively negligent. 24 hours plus 45 minutes once I call the store letting them know I've arrived just to get a garden hose is ridiculous.

We like Lowe's products offers, especially their 30% off sales. But it's hard to get help!!!…read moreYesterday, April 30th, we went to check grills and to get pavers. An employee, Gene, kept us waiting around 20 min at the grills section. Supposedly he went to find a manager, which he never did. Then when paying for the pavers at 6:45, the cashier named "Deet?", told us they were closing and she didn't have anybody to get the pavers for us. So we left empty-handed. Hopefully Lowe's will be smarter & hire better personnel...

I had a wonderful experience of employee customer service. I was at customer service to get a rain…read morecheck for ferns at the Wise Va. store. The employee was named Cara, nickname Ratman. she was the only one working customer service and had several in her line. Two elderly ladies were in front of me and were struggling with the bill. Cara waited patiently on these ladies attempting to understand their issue. She tried several options on her computer and was finally able to figure out what was going on. She first thought they needed to call Lowes Credit but recognized they would have difficulty doing that and stating the need. Cara made some calls, got more info from the ladies and straightened it all out. I was impressed. Next while she was waiting on me, she also was waiting on a gentleman who was very impolite. His few words were I need my money back for some items he was returning. She greeted him warmly, as she did me, but he brushed it off. After she gave him his money back she wished him a good day and he never responded. He counted all the returned money in front of her, never saying a word. As he was leaving, she wished him a very good day again, to which he never responded and walked off. To me, I witnessed the best customer service by Cara going above and beyond her position on both ends of the spectrum. She never gave up on servicing the elderly ladies and was most friendly to the gentleman who was rude. By the way, she was excellent with me and meeting my needs. She needs to be recognized by her manager.

Lowes is the best place they always have had my back i have always loved how people there are so…read morekind and friendly treating us minorities with the respect we deserve