Put in an online curbside order, waited 24 hours to pick it up. Got to the store, called and went through 3 associates. I was the only car in curbside pickup, waited 30 minutes (had 3 kids in the car and didn't want to get out due to COVID). Finally just left without my order and looking to get a refund, this place is grossly understaffed and relatively negligent. 24 hours plus 45 minutes once I call the store letting them know I've arrived just to get a garden hose is ridiculous. read more

We like Lowe's products offers, especially their 30% off sales. But it's hard to get help!!! Yesterday, April 30th, we went to check grills and to get pavers. An employee, Gene, kept us waiting around 20 min at the grills section. Supposedly he went to find a manager, which he never did. Then when paying for the pavers at 6:45, the cashier named "Deet?", told us they were closing and she didn't have anybody to get the pavers for us. So we left empty-handed. Hopefully Lowe's will be smarter & hire better personnel... read more

Collierville Lowes has got to be the worst in customer service. Only shop there if it is your last option. The people at the cust. service desk are just plain and downright rude and disrespectful. I can guess where it comes from. Most likely the manager, since he is no different. Will not return calls. The head office is just the same. Go to Home Depot instead. read more

This place is always lacking workers. You can never get help. Also if you are in a lane waiting to be checked out and they open another lane, instead of telling the next person in line to come over to the open lane they just scream it's open and so if you try and go you risk being in an even longer line. It takes a lot for me to post a negative review. This is not the first time I've experienced horrible customer service. It's becoming a trend at this location. Think I'm going to start going to Home Depot from now on cause this place just plain sucks. read more

If I could give 0 stars, I would. If you like being ignored while you need help. Come here. No one helps you. I passed at least 10 associates and no one was willing to help me. I will continue to be a loyal home depot customer. read more

Lowes has lost its mind. Same item at Home Depot is $5 and at Lowes is $12. Asked them to prove match and hey told me 5% off with a Lowes commercial card. Well thanks so much for that generous offer! Lowes can suck it. I will be closing my commercial account and sending the crews to Home Depot. read more

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If I could give negative stars to this store I would. Literally no one will help you in the store and god forbid you actually call - you'll be lucky if a human being actually gets on the phone. read more

This is just a review for the lumber area at the Collierville Lowes. I needed to get some cedar wood and a few other pieces of wood. The guys in that department were so nice. It was great not to have to "hunt down" an employee to get help. The guys helped me find what I was looking for and then they cut it to the sizes I needed. The cashier was also very polite and again...I didn't have to search for an employee. I'll def go back to this Lowes for future purchases read more

I think the prices are a bit more than Home Depot. Some of the floor personnel are friendly and some aren't. Sometimes I go in and cannot find anyone to even ask a question, same with HD. I hate going anywhere and listening to the cashiers complaining about their jobs.its not the place for it. Wait until lunch or break time . The garden center at lowes in collierville is great. Most of the people are friendly and helpful. The guys who loaded the mulch in,y truck last year were not helpful at all. Yes it was hot, yes it was a lot of bags and heavy but that's their job. Don't like your job,quit and let someone else have it. read more

If you are a Lowe's person and you are anywhere this side of town, I would intentionally travel a little farther to goto this one for any of your big projects that you may need help on. The people here are so much better than at any of the other Lowe's I have been to in the Memphis area. They actually know what they are talking about, want to help you and do help you, and are so much more polite than at any of the other Lowe's in the area. read more

They have a very nice facility in Collierville with well stocked shelves and lots of friendly floor people. My trip today had 5 different people ask.me if I needed any help, and disappeared with a smile when I said I was all set. Lots of parking, doors close tp parking and very very clean, neat and organized inside. read more

Absolutely the worst customer service I've ever experienced. They need to hire some new people in appliances. They have the personality of a rock and are just rude. If you can go to any other Lowe's you should. Or go to Home Depot instead. read more

I'm so glad to have another option besides Home Depot, and I have noticed a trend among my friends. The husbands still go to Home Depot (I suspect it's their lack of interest in appearing as though they need any actual help with anything, and they certainly aren't going to ask). The ladies, we are going to Lowe's. It's bright. It's clean. It smells vaguely less manly. And we can always find a person to actually help us when needed. I also like the selections much better. read more