After 25 years, We got tired of Casella's rising prices and erratic pickups and messages about changes in a pickup day. That along with the local office no longer allowing you to stop there to discuss and issue (their office doors are now locked) and the fact Casella is now run all of state of Vermont. We contacted Duffys, who is owned and operated in Vermont (!)...got a better rate and moved from every-other-week service we had at Casella's to weekly pickup. We had 92+ gallon containers and now have 62+ gallon containers so effectively we have of the container space to use weekly over our previous Casella service. win-win! The staff and email/rep support at Duffys is excellent. They set up our account with paperless billing, dropped off our new containers a week prior to our first pickup with Duffys so we have plenty of time to use/fill them and their pickup times seem very similar every week. The other best part of this is that Duffys uses a truck that picks up both trash ad recycle at the same time. Both empty containers can be rolled up the driveway together now! No more having to wait for Casella's separate trash and recycle trucks to both come by. In fact during a very recent normal/non-holiday pickup week, we noticed Casella's was a day late picking up our streets recycle. So all of those customers had to wait another day to retrieve their recycle container so they could begin to use it again. We are delighted with Duffys. My neighbor asked me why I switched and once I explained basically what I say here, she made the switch to Duffys the following week! I think there will be others here on my street making the switch to Duffys in time. Casellas is a huge national company spread across the US, while Duffys is a much smaller company locally based who I feel can offer better service, have a rep who is local and who can address issues or a question and you can count on them! If you are considering switching your trash/recycle service or new in the area, please do consider contacting Duffy's before you make your decision. read more

Okay, I never thought I'd post a passionate review about a garbage & recycling business...but Duffy's has impressed me so much that it's warranted. I won't mention the company I was using before, but the old company was too expensive AND they were disrespectful (knocked over a recycle bin with a garbage truck & left the recycling strewn across the lawn). This prompted me to call around and get quotes. When I called Duffy's, someone answered the phone with a smile (i could practically hear it through the phone!) and chatted through my options. We settled on what turned out to be the perfect number of toters for my 4-unit building. What pushed me to write this review, however, was a conversation I had today. I don't recall her first name, but the woman who talked me through the new food scrap disposal options with the upcoming July 1st law change was so great. She went through all the possibilities (including doing backyard compost, which would result in less business for them) and genuinely wanted to find the best option for my situation. I have been impressed with Duffy's every time I've called...and I'm even more impressed with their price, which was about $40 less expensive than I was paying before with my previous trash disposal company. I highly recommend Duffy's if they operate in your area. read more

Great company we have been with them for about a year they always come and grab our trash if we forgot to put it out. The prices are great cheaper then the other companies we have been with. The owner is nice if I have a issue with something she is quick to respond. Recommend all day read more

Horrible service, they would go weeks without picking up my trash. The route was sold to another company and I have a credit on my account that I have not been sent the refund, which I was told I would get in July. read more