There was no audio or video recording in your truck but nice try "Steve" owner. And no I didn't pay…read morefor the dumpster prior to drop off as requested and only because I've been burnt by you garbage haulers before. You were the rude driver I spoke of but nice try. I've rented enough dumpsters to know not to pay you first lol. Looks like it was a good choice on my behalf. Step up your game. Putting 20 yrd stickers on a 15 yrd dumpster. HA!!

In Jan 2021 my family began the task of downsizing my parents home of over 46 years and moving them…read morecloser to my husband and I. We got our first 15 yard dumpster delivered as promised with great service. Then another 10 yard in Feb and again in March..again all with great service. As previously, I contacted the company for another 10 yd roll off and was told they had a 3 week lead time, but would see what they could do. I understood given the demand with housing projects in this hot market and was delighted when they came through as I was asking for a delivery in 4 days, however this hadn't been an issue the 3 previous times. Too be fair I may have put in requests earlier. They (Steve) was able to deliver w/in 4 days which was great as my husband and I were driving up this time for a short weeks stay to start renovations. It was delivered on 5/11, I received an email for payment, same as before. I noticed that the bill was $30 higher than the last 10 yd we had gotten. I didn't say anything as it was only $30 and appreciated Steve moving thing around to get it to us quicker. If fact, I would have understood the increased prices given the market we are in. We did our work and left on 5/16. Same as before my father continued to fill the dumpster and was going to call when he was ready for them to pick it up. We understood there would be additional fees for keeping it longer than 7 days. Today I called to check on my parents and my dad asked if I had told them to come pick up the dumpster, which I hadn't. My parents were upset, not so much that they didn't request the pick-up and it came unexpectedly, but that the pick up driver DRAGGED it 75 feet leaving HUGE ruts in the back property. I told my parents I would email Steve to find out up the pick-up, perhaps we were supposed to tell him we wanted it longer due to demand in there business and I would also request a discount given the work we would need to do or have done to level out the ruts/damage to the back yard. Below is At Your Service/Steve's response. Absolutely disappointed and insulted. After giving this company close to $2K, this tone/attitude is unacceptable and beyond unprofessional. I get it, they have more business than they can handle and Steve is probably overworked. No clue about his driver as the previous drivers were amazing! It's perplexing that they were able to deliver the dumpster to the back our property on four separate occasions and pick it up three times previously without complaint. However this time somehow was different...? Obviously I don't want Steve or his company back at my parents property and to be honest this is the first negative review I've written about a company on yelp. At Your Service NH - 4:15 PM (4 hours ago) Because of how narrow the driveway is there's no room at all for the driver to line up the dumpster to get it on the truck. Therefore he had a roll it forward so that you could get the dumpster to straighten out to get on the truck. With the trees there and everything there is zero room and that's what he had to do. The increase is due to fuel and Disposal rates that have gone up in the past few weeks. As far as the rental. Being 7 days it is not $5 per day any longer it is $25 per day. This is due to the increase in steel price over 30% the last couple weeks and the demand for dumpsters. The driver sent me pictures of the ruts in the driveway it's a dirt driveway by the way which if you would like I will go there personally and rake in the ruts. However I am not going to be issuing any sort of credit as we are not responsible for any damage inside the curb. It would be one thing if we damage asphalt but seeing this is a dirt driveway that is very narrow just barely enough room for my truck and dumpster to fit down which in most cases I would not have approved the dumpster to be squeezed into that type of location. So if you would like when I get the time I'll go by and rake out the ruts. Please do not contact me further her anymore dumpsters especially at this location. Here I thought I was doing a Good Deed by placing the dumpster in the location that really should have not gotten put in but obviously I should have stuck to my guns and not placed it there to begin with