I was disappointed with both the results of the work and the way the billing dispute was initially…read morehandled. I brought my new vehicle in expecting exterior detailing and scratch correction based on the discussions beforehand. The final result did not meet my expectations, particularly regarding the scratch repair and overall exterior finish. The invoice listed "One Step Paint Correction" with a hand wash service for $200, but later I was told the pricing was actually intended to be broken down differently. That was never reflected on the invoice itself, which created confusion and disagreement regarding the services performed. To be fair, after I raised concerns, the company did offer to redo the work and provide additional buffing at no extra charge. However, by that point I was no longer comfortable bringing the vehicle back because the situation had already escalated into discussions involving collections, theft of services, the sheriff's department, DMV involvement, and vehicle liens over what I believed was ultimately a disputed service issue. I did ultimately pay the invoice to close the matter out, but overall I found the communication and handling of the dispute unnecessarily aggressive for a customer who acknowledged work was performed and attempted to discuss concerns in good faith. My advice to future customers would be to make sure all services and pricing are extremely detailed and itemized in writing beforehand.

This company should write a book on how you treat your customers. I had a Dealer installed plastic…read morefilm on my car that every detailer would not remove. Mold had formed under the film and the car looked terrible. Not only did they remove it but the car looks brand new. They are fantastic and answered every question I had. If you go anywhere else for detailing you are just asking for a bad experience.

Amazing what they can do to your car and make it look brand new! They did everything as I asked…read moreand requested! Great value for the hard work that they put into making me feel proud of my car again! Everyone was wonderful!

My truck was like new -- got the inside and outside done, and the team was so professional,…read morefriendly (but not annoyingly so), and I could not believe some of the places they were able to restore. I asked for the invoices to be broken out separately, as well, and they did so without needing a reminder or anything. They made it super easy. I will 100% be going back.

They happen to offer an unlimited membership for around $13/month for the first 3 months. Living…read morehere in eastern NC, you know we have 5 seasons; summer, fall, winter, POLLEN, and spring! This is helpful during our 5th season! The staff are incredibly helpful and always willing to go the extra mile. I had a mishap with my personalized plate and they fixed it with apologies and a smile! Now my car is continuously Caliber clean!

Had a dental appointment and thought why not get my car cleaned too! Swooped in here paid a…read morereasonable price for the entire deal. They also have a package if you live close by it's worth it especially if you like to keep your car clean. When I came out of the car wash my car was absolutely clean. I didn't have time to vacuum it out and it's free once you come through the car wash.

Just had my 2018 Subaru Forester detailed. At 90k miles, having abused it like it's a pickup truck,…read moredirt and dog hair woven into everything, I wanted to have it done. Last Call Detailing came out and did a phenomenal job on it. What a difference! I am really happy and impressed.

Louis is amazing! He's been great to work with and does a great job with our vehicles! Highly…read morerecommend!

Edgar was right time. Very efficient and trustworthy! He did a great cleaning it out and shampooing…read morethe seats and floor boards which were in bad shape. Very pleased, highly recommend.

Edwardo showed up early/on time, worked his butt off over 3 hours so, definitely good work ethic…read more The job was exceptional! Only word of advice is to find and use products that you would be able to rave about to your customers.

If there was an option of no stars, this shop deserves it. I was forced to use this shop due to my…read moreinsurance company for repairs to my vehicle. I cannot express enough, to stay far away from Classic Collision. It started out w very poor communication from their estimator David Squitieri, and only got worse. After an extremely long repair, for minimal items. Was told my vehicle was complete. Verifying my vehicle had been given an alignment prior to pick up, I was told they thought it had been done, but had to get back to me. They rushed to get an alignment done due to they had not done one after front end work. I arrived the next day to pick up my vehicle, stating it was complete. Upon taking possession of my vehicle, first thing was a check engine light on, as well as my steering wheel being was completely out of alignment. I returned immediately to bring attention to David. David specifically told me, that Classic Collision uses 3rd party companies for certain repairs (alignment), due to they are a body shop. I was told by David, that Classic Collision has No control over their vendors as far as doing a good job. This was specifically for the alignment. As a business owner I felt this was unreal that an employee would tell me they use sub par outfits to do maintenane/repair jobs on customers vehicles, and they have no control over there work performance. I contacted the company that supposedly did the alignment on my vehicle. Only to be told they in fact did Not do the alignment on my vehicle. So it was done in-house, and David passed the buck as if the other shop did this. After being lied to to my face, I realized this was only going to get worse, it Did. Returned next day to pick up truck, again. Couldn't deal w this shop's inability any longer. Had to leave town shortly after, and drive this truck w trailer 2000 miles cross country. After 800 plus miles into the return trip, pulled in late night to get fuel. Pulling into fuel station, turned left and my steering wheel, and wheels were Locked in a full left turn. My truck was now stuck in this fully locked left position. After looking under the drivers side steering assembly. Noticed an Unbelievable oversight by Classic Collision, their technician that "aligned" the truck's steering wheel NEVER re tightened the bolts for the steering arm. This then caused the coupling to rotate roughly 210 degrees, and the bolts were forced over steel plate, and locked wheels left (pics included). If this had been at highway speeds, and turned left over an overpass, or for any other reason. This would have "locked", and forced me into a god knows kind of accident. this is not just a little oversight, but should be a dismissal of your duties as a technician. With onlookers help, due to I was now blocking traffic, and stuck in a full left position. was able to spin the locking collar back close enough, and tightened the bolts that were left loose. Proceeded on w the drive, after making it the full 2000 miles. Noticed Oil, and other fluids now leaking from where I just had repairs done. I have since had to re pay a local shop to fix the issues, correctly I might add. Please be advised, this is not a shop anyone should be taking their vehicle to, to have ANY work done on it. Bad shop, poor communication, poor repairs, as well as being lied to, beware you've been warned.

Long story short...Truck needed repair after accident. The shop was told that there was visible…read moreleaking from the brake drum and diff housing. The shop only repaired the plastic pieces from the accident and replace a rim, stating, no leaks were found and nothing was wrong. Picked up my truck in confidence, drove down the road to then realize my back wheel was wobbling...take it back, oh you have a cracked axle, insurance won't pay it now since we've already sent the bill. So due to their negligence, and lack of care to actually inspect the truck I'm now without a vehicle for 5 months because of the back and forth BS with insurance. Just own up to your mistake and keep your integrity! Don't give me the run around about how you didn't know anything about it! Don't trust them!