I don't usually visit Dunkin but I had to try the Cookie Butter Latte I've been hearing so much about. It was kinda slow so I was immediately greeted and my order placed. The restaurant was clean and inviting if you cared to sit and enjoy. I got mine to go. I really liked my coffee, the cookie foam and crumbles were a nice touch, it's sweet but I can see why this seasonal treat is so trendy. Give it a try, you can adjust the sweetness to your preference. read more

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I would give this place a zero rating. I wias there 4/15 around 10:07 in the morning and ordered turkey sausage egg and cheese on sour dough, iced coffee and tator tots $18. They gave me a half an egg and a half a turkey sausage on the sourdough. I left a message concerning this and no one has contacted me. I just want to know is this normal. This is ridiculous read more

Great employees . Great drinks . Bathrooms are clean and nice . Foods are fresh and taste nice. read more

Dunkin' - Donuts Near Me - Cordova, Tennessee

Service is the worst ! not once in a while always it seems they always have new employees

I love Dunkin. Great location. Haven't had it in a while but I love their delicious iced coffee. Will be back.

Service was downright disgusting. I went in with my 5 year old daughter to get my usual, a large hot coffee with 6 cream and 4 sugar. Simple as that may seem, when I proceeded to order I was greeted with attitude and slick comments. Apparently, this was the new General Manager of the store. I was appalled by this behavior coming from a Manager so I asked for her name and she said in a really really loud tone, Charlotte. Rolled her eyes, called me the b word and walked away. I had my daughter with me and she's 5 and we were both traumatized. Never again will I step foot in this establishment and I hope Charlotte gets the help she needs. This is outrageous. read more

Server was nice. He took my cash, made change, then without changing gloves - used his hands to build my donut order. When I said something, "since cash is really pretty dirty it would be better to get fresh gloves", I could see the young man think about it and head towards the back to swap them out. Again, he was very nice and responsive, but why was that not part of training? Why did he have to walk into the BACK of the store (vs a box beside the food) to get fresh gloves? That is why 2 stars instead of 4. We wanted a donut - not the extras that come with nasty gloves. read more

After waiting in line for 20 minutes, I finally got to the counter and was told they cannot sell me a dozen donuts. Apparently they did not have enough, when they had a wall full of donuts. read more

Just purchased a order of frozen donuts. Called, and the same msn working drive thru tells me that's how they come. I guess coming when someone just open is never a good idea. read more

Dunkin' - Frozen donuts. - Donuts Near Me - Cordova, Tennessee

I've been to this location 17 times (per Swarm) and usually have good experiences. When I walked in today, I was in a good mood. I informed the cashier that I had a free coffee reward and I was going to add a small treat, since the app showed my funds were low. And I decided on the everything bagel minis for $2.49. I asked him what size coffee my reward was good for and he said he didn't know. So I said I'll go for a large. Then I proceeded to tell him I wanted an Oatmilk Latte. He asked me if I wanted it hot or cold. I told him "hot". He told me my total would be $7.xx. I said well let me scan my phone and the total should charge. He told me I owed $4.38. I said that doesn't sound right for just the bagel minis. He raised his voice and said that he was just reading the screen. He were at an impasse. Another employee was observing this transaction and I attempted to try to make eye contact with her, but that didn't work. I stepped aside because now 2 people were behind me in line. I let one woman order and then o got back in line and said that I would just order the coffee. I scanned my app and the cashier flippantly offered me the receipt and said something about that being it. I patiently waited for my drink and when he handed it to me, it felt cold. And sure enough, when I took a sip, it was cold. Look, I know most people reading this won't know me. I'm a passive person and didn't want to make a scene. I did not want to pull a "Karen" and ask for a manager. I'm incredibly woke and know that employees are under a lot of stress. But I do not think I was treated fairly today. I'll give this location a rest for a while a visit other locations in the interim. read more

The customer service was good and they had enough doughnuts to fill my order. I will be going back to this location.

Manager Simone made me go through drive twice because they failed to take my order , then made my order incorrectly. Service wasn't very good read more

While the food and drinks are always great the service is so ridiculously slow. You're usually waiting about 5 minutes to get your order taken once you're at the speaker. I'm actually making this review while I wait. read more

Anything for a buck, or in my case .75. I've used this location since it opened. App, loyalty program. Today I ordered espresso shots over Ice. Something I do frequently at this and other coffee companys and locations. I was charged an extra .75 for the plastic cup. What??? Where else are you going to put my iced coffee??? Called manager who basically told me its policy. So, maybe I've been paying extra for iced coffee all this time, but don't think so. While being assured it was the cup and not the ice, my question is am I always going to pay for a cup? #Byebyedunkin read more

Dunkin' - Extra fee for the cup. - Donuts Near Me - Cordova, Tennessee

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I went through the drive thru on a Thursday afternoon. First, it took an extended period of time to order. They kept asking me to wait and they apologized for the wait. I'm not sure what was going on. Two of us ordered just coffees. My coffee was lukewarm while my friend's coffee was scalding. We had no napkins in the bag. We asked for the creamer and sugar to be on the side. They gave us Splenda instead and no stir sticks. I'm not sure they know what they are doing. read more

I usually like Dunkin' Donuts. This was my first time at this location and I went to the drive thru. There were no cars behind me and the lady working kept rushing me. When I got my iced coffee, it was 3/4 filled with ice so a few sips and it was done. read more

Vile service! A rude and very unsanitary employee grabbed our food with her bare hands. Disgusting. When we asked if that was normal procedure, she hatefully threw the food in the trash without replacing them even though it was already paid for. We had to ask for replacements! Pathetic service. She had a disgusting attitude from the start to finish. (Name begins with K; name tag wasn't clear. Possibly kaley or kayla.) Dunkin' Donuts 775 N Germantown Pkwy, Cordova, TN read more

Worst service ever! Long drive thru, so I went inside and was totally ignored!!!! No one else was inside so I thought I could get waited on - wrong. Three employees looked right at me and ignored that I was there. After about five mins I said "can I place my order?". One of them said yes in a minute...... Then when my order was taken and they would ring up my order. Ridiculous read more

Slowest service ever. Had time after I placed my order to download Yelp and leave a review... and there's still two cars ahead of me! Save yourself some time, and go to the Starbucks down the road. read more

This place should be called CAN'T GET RIGHT DONUTS!!! Staff is inattentive, coffee is inconsistent and often runs out of Munchkins by 9am.

This location is awesome. Everyone is professional, the food is high-quality, the service is quick, and I don't understand all the negativity. This has been my favorite Dunkin' location for about a year. My ONLY complaint is their turnover rate just because they hire such nice people, I hate to see them leave or move on to college etc. Keep up the good work, guys! You rock. read more

I was the only car in line and had a pretty short order. They were extremely impatient and still got my order wrong. They charged me for a drink I didn't order and overcooked the food as well read more

Service at this location has recently plummeted. Disorganized, can't get orders right, and the coffee tastes like dish water.

Not sure why everyone is so hard on this location. Every time I've been here the staff is friendly, the store is clean, and the food is good. Are the donuts the best in Memphis? No, but they're still tasty. Is this the best coffee in the area? No, but it tastes good and sometimes it's nice to switch it up. Thank you for the good breakfast this morning! read more

I stoppped by Dunkin Doughnut yesterday.The guy at the register was super nice, but the manger didn't seem to friendly. My coffee was good. I ordered a bacon cheese croissant. My food was extremely cold. The cheese wasn't melted at all. The bacon was thin as paper and their was only two shriveled pieces. I took it back , and asked if I could get some hot food. The lady at the drive thru made it over with no problem, but the manager frowned and said " pass me that bag" she sat it beside her . She saw me looking at her so she left it sitting beside her. My thoughts- Are you going to warm that up and give back to me or give it another customer after I have touched that or are you just going to eat it yourself. Don't know the answer but I didn't see it go in the garbage like it should have. By the way, look at the Doughnuts very carefully. They have plenty of fruit flies on them. Yuck! read more

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The workers and manager at this location are beyond unprofessional. The menu price was wrong and they did not want to honor the displayed price. When they were finally willing to do it they lied and said they were out of what we wanted. We left but I was in disbelief that they are even still open. Horrible service from the bottom to the top. read more

Ok. I really like dunkin but after this morning I will no longer go to any franchise in this area. Order a LARGE hot Caramel Latte and get a medium. Oh and don't question the staff because you will be WRONG. They do not mind telling you that you are wrong. I have bought enough of these drinks to know what I have ordered and what I should be receiving. You will be charged for a large but will receive a medium. So it's a good thing we do have choices and Starbucks is the winner. Always will receive what I order and pay for there. Staff very nice there. read more

I know it's just donuts. I came in to buy some donuts and was greeted by a frowning employee. RBF all the way through lol

Garbage and rude. I repeated my order twice to the incompetent and she still read it back wrong. When I got the coffee I tasted it since there was no one else behind me, it was very gritty and she kept talking about it was the sugar. There was soooooo much sugar that the after taste seemed as if I'd drank a bag of sugar. I had to go elsewhere and get something to drink to get that extreme sugar taste out of my mouth. Zero hazelnut flavor, I couldn't even taste the coffee flavor for the overwhelming amount of undissolved sugar. On top of that the lady act is if she was annoyed because I was questioning the accuracy of this beverage I PAID for. She was so nasty that I told her give me my money back; I'll stick to my normal Union Ave location. My beverages are always smooth, correct and there's not a pound of sugar chilling at the bottom. Whoever the girl working on 12/19/19 around 11:30am needs more training; training on how to make menu items as well as customer service. read more

Without a doubt the worst DD location I have ever visited. I love Dunkin' coffee, and I was thrilled when I learned one was opening near my home. From the first day they opened, their service has been inconsistent. It's rare that they get your order correct, and once I noticed they charged my card for over $6, when I had ordered a medium coffee.. since they were new, I've tried to wait for their serviced to improve but today, when I went to get an iced coffee, they informed me they were "out of coffee." I won't be returning. I guess I'll have to wait until I'm near another location to get some stale donuts and the wrong (if they have it at all) coffee order. read more

The newest location of Dunkin' Donuts in the Memphis area makes me wonder why you are able to keep the franchise and expand! I went in today to get a frozen hot chocolate with whip cream. I heard the help giggling as they were making it and when they brought it to me the whip cream was shooting out the top about 2 inches. Which makes the presentation wrong also an overuse of product, the whip cream. With the whip cream sticking out it wasn't nice to look at but I took it anyway and left the store and drove away. Well now I kind a wish I hadn't driven away because I wasted my money buying the drink. The presentation was bad but trying to drink the drink was worse because it was all ice instead of a slushy icy drink that I wanted. At least It didn't change my opinion that the owner should not be a franchisee. I have posted my complaints before and and stopped going to Dunkin' Donuts in Memphis area of Tennessee. Unfortunately I had a craving for frozen hot chocolate and I have had one in another part of the country and it was delicious. Either learn how to train your employees or get out of the business! read more