Dunkin' is a convenient stop, especially if you're spending time at the DMV across the street. There's plenty of parking, though the area itself can get busy. I ordered a coffee and a sourdough breakfast sandwich for pickup. The order was ready quickly, which was great. The coffee came out extremely hot -- some people may like that, but I had to leave the lid off for a bit before it was drinkable. The sandwich itself was good. It comes with two eggs and four strips of bacon, so it's a solid portion for the price. There was a bit more bread than needed for the amount of filling, but overall still a satisfying breakfast. Quick, easy, and a reliable stop if you're in the area. read more

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I come to this Dunkin' every day for my drink, and Brandy, Ashley, and Janett always make it a great experience. They are incredibly polite, welcoming, and always have a positive attitude. They consistently greet customers with a smile, make my order correctly, and somehow always manage to make me laugh before I leave. It's employees like them that keep me coming back every day. Thank you, Brandy, Ashley, and Janett, for your outstanding customer service and for making every visit enjoyable! read more

It's Dunkin! It's fun for all! Service was great and the place was very clean! And like I said it's Dunkin ' delicious!

Hands down the worse Dunkin on the face of the earth, the only consistency is that they get your order wrong 100$ of the time and the best part of all is you have to wait for ever to get the wrong coffee. They should be ashamed. The one star is only because It wouldn't let me give negative 1 read more

I get great service every time!! Mostly teenagers work here and they do an amazing job. They are friendly, professional, and accommodating.

I frequent this Dunkin daily and I've always been patient with the RIDICULOUS wait times, but my last visit was something for the books. I walked in and a woman was standing at the pick up section of the counter. I approached the order area and was asked what I'd like. This woman proceeded to say with an attitude "umm I was here first, I'm next". Sounds like a normal Karen moment right? Well, I politely told her she can still go in front of me after the worker kindly explained she was in the pickup zone so he didn't know she needed assistance. Let's fast forward....I still haven't received my drink and about 10 minutes have passed, this woman is also still waiting and as she's waiting she begins speaking and laughing with the staff...no problem, EXCEPT at one point she proceeded to say (in Spanish) "this MORENA came in and tried to cut In front me, I had to tell her to move" and here's my issue, the whole staff was laughing with her as if I had no idea what was going on or being said.....first of all, with a whole entire Hispanic staff you oughta be ashamed of how one your own treated your customer! Second, you should be ashamed of and probably pay more attention the sour faces and horrific sighs the majority of your customers give off because of your lack of professionalism and service! I hate to leave a review like this because a lot of the younger people working there seem to be polite but all in all....your establishment needs to do better. Not everyone will take an encounter like the one I experienced and kindly stand there, endure it, and leave quietly. read more

This dunkinn used to be so shitty. With the new update and new employees I've never had a problem at dunkin.

I order my drink via the Dunkin app to ensure my drink would be ready for a quick pick up. This location has a designated area for order pickup. They used to be really great about setting out pick up orders so it's easy to grab and go. This has happened to me the last 5 times I used this Dunkin. I placed my order via the app a good 20 minutes before I intended to pick up as I know this location to be a bit slow about making pick up orders. I get to the location and it's a little busy inside, but no worries, I ordered ahead and my drink should be sitting out with the order slip showing my name for easy pick up. The order pick up area was completely empty and there were several drinks just piling up on the counter. Several people were waiting in line and no one looked happy. After about a 10 minute wait I decided to look around in the hodge lodge of drinks piling up and found my drink sitting on a slip with my name. The drink was sitting on top of the name so I couldn't see it and it was so far back on the counter I had to lean across a couple other drinks to find mine. Why not just put my drink out on the designated pick up area with my name easy to read so I don't waste my time and clog up their lobby. This location really needs to get its organization back together. They make getting a simple cup of coffee far too frustrating, especially when there is a much more efficient location about 2 miles away. I'll make the drink to the other location to avoid this hot mess. read more

Who is the manager of this place? They need to teach their employees how to smile instead of rolling their eyes whenever a customer walks in. Very unprofessional and RUDE. read more

Spent almost $40 there and among the things I ordered was two medium hot chocolates. There was an issue with one of the drinks and the girl working refused to fix the order. I understand she couldn't take the drink back because of Covid but she insisted she couldn't give me a refund or an even exchange of the drink remade. She finally admitted she probably made the drink wrong and tried to give me a small which wasn't what I wanted. I ended up having to toss both in the trash. read more

A typical Duncan donuts. They ask what you want before you are in the door. Not afraid to give you a stale donut.

I gave my order twice, first time the guy didn't put my order correctly. I waited and didn't even realize i was waiting for nothing. All the customer have left already. So the second time I ordered, they called out the order so I ask them politely if that was mine. She just looked at me and step away without saying anything. This place needs to retrain employees how to treat and approach the customers nicely. I agree with all bad reviews here. Staffs were rude and loves to roll their eyes on the customers. I do not usually write bad reviews but this place really triggers me. read more

Believe the other reviews. 3/4 of the donuts we bought were stale. Anywhere else would be better

This store is a disgrace. Sharing the below story: This morning Chelsea went into Dunkin Donuts on 9W with a worker from Another Step, the organization that she uses for her day program. The worker walked away from the counter as Chelsea went up to ask for an application. The DD worker, Riva, ignored Chelsea and asked the job coach who the application was for. The job coach motioned towards Chelsea saying Chelsea was looking to apply. The DD worker said "she's too slow to work here". The job coach answered "you haven't even spoken to her". The response "then we are not hiring" and walked away. Chelsea called me on the verge of tears and told me what had happened. Aimee irons and I went into DD to speak to the manager. I approached the worker who flat out denied being rude to anyone. When I brought up that she said Chelsea was "slow" her answer was "I remember now. She was the little person" Yes. She had no problem with what she said. When the manger, Matthew, finally came out he pretty much just placated me. No apology for what happened. He said he would talk to her and the owner. He didn't ask for my info to get back to me. He did not say that it was inappropriate. When I told him that the workers actions reflected poorly on the establishment, all I got was a "hmm" other than saying that the someone had already called and the previous comment all I got from him was a few head nods and a few "hmms". The behavior of the crew member and the manager was appalling. To treat any applicant, let alone person with special needs that way is unacceptable. In 25 years Chelsea has been lucky enough not to have faced this type of prejudice. The NR community has been so supportive of Chelsea and all her classmates over the years. Never again will I go there, I will drive the extra few minutes and go where my daughter is treated like the young lady she is. I am posting this in hopes that all who know Chelsea (and those who don't) will support us and let DD know that we as a community won't stand by allow this type of behavior to go on without some consequence. A few people have tried to call the Matthew and have been told that he is aware and is not taking any more calls." read more

Gave my order to cashier- twice because 1st time it was wrong - then waited while next customer left with her order. They never even bothered to make mine. No one seems to listen AT ALL. read more

One star for my simple iced caramel coffee with milk. Upon pulling up almost hit employee sitting on curb directly between the two open spots directly in front of the business. He proceeded to give us dirty stare down as we moved and parked a little farther away. Don't you think you should allow customers to park in the prime spots in front of the store!!?? Gladly just passing threw after a day on the boat. I'll find a difference place on the ride home to get my coffee fix. The employees obviously have no care or pride and I feel bad for the owner, should fire them. ( Date of visit Sunday , July, 24th around 7 pm) read more

Get the overnight guy some help because he is flat out awful, he can't process that people order multiple things and he's slow.

This is a typical dunkin' donuts. There were 3 workers behind the counter when I came here yesterday. 2 of them were taking orders. I am guessing one was in training because they were pretty slow moving. The third girl making drinks was super fast though! She was able to take my order and hand me my drink before the cashier typed in my order. read more

A handicapped friend of mine went with her job coach to apply for a job at the DD in West Haverstraw. She was openly ridiculed, dismissed and told that she was "to slow to work there". Those of us who know this lovely lady, Know a few things: She is extremely smart and quick witted. She has a sharp sense of humor. She is strong and beautiful. She is one of the best people I know and that is not an exaggeration. All who know her feel the same way.. Not only was the manager and one of the employees rude and dismissive, they doubled down on their ignorant hateful bigotry and were arrogant and unapologetic for their behavior. read more

This place use to be clean, quick, efficient and effective. Lately, it is the exact opposite. The place is absolutely filthy.......fingerprint smudges all over the door, the floor is dirty and the napkin area is gross. I order on the app and it is never ready when I get there or It is routinely incorrect. They really need to get their stuff together as the Dunkin corporate model is very standardized and should be easy to follow. read more

I always have a great experience. The staff is very friendly and Riva always has my coffee ready with a smile. She know just what and want and the way I like it. They always keep it clean and I highly recommend stopping in for you coffee and meal KarenR read more

As far as DDs go, this was fast, friendly and made everything exactly as I wanted it.

Stopped in for coffee & they were both made PERFECTLY. Excellent customer service. Woman at the register was at least bi-lingual, which was nice, and she was so sweet to explain DD Perks, AND suggest how we make our coffee when we described what we wanted. read more

Out of three coffees they got two wrong. The customer next to us was also frustrated because it seemed like his order was incorrect. The whole place seemed not organized and just pure chaos. read more

One of the women working there is extremely rude. I work with adults with disabilities and she is nothing but nasty and judgmental towards them. I have been going to this Dunkin since I was young, as it is in my town, but it has gone downhill over the years. They constantly get my order wrong. I am always trying to order on the go and get an error on my app saying their on the go ordering is offline. My cousin ordered a bagel with cream cheese and they gave her a croissant with cream cheese. Who the hell eats a croissant with cream cheese? I rather go to West Haverstraw bagels for an coffee then to waste my time at this place. read more

Recently, I paid for a 4-dollar offer with a twenty. Cashier gave me change for a five. When I complained, she went into the back - I assume they have a video of the transactions - and she came back and gave me the rest of the change. I don't have a problem with that. We are human and mistakes happen. What irritated me was that the cashier did not apologize for the mistake, just handing me the money without comment. I consider that very rude, the opposite of good customer service. I don't report this hoping to get coupons for free food, and I certainly don't want to get someone fired. In fact, my daughter works in food service, and I try to be sympathetic. Instead, I would hope management would remind its employees that being polite to customers should be the first rule, and being rude drives customers away, including this one. read more

Best Dunkin in the NoRock area. You're in and out in a matter of minutes. Never had any issues with my coffee order they always get it right. The staff is friendly and knows there stuff. Best part they're open 24/7! read more

This is my first stop in the morning and I am always greeted with a smile. Reva always makes sure my coffee is correct. They usually have my order waiting, you can't get better service then that! Thank you for all you do! read more

The employees are super nice there. The service is really fast and I totally recommend this place for a good caramel iced latte

Only decent Dunkin' around that can make a good brew of coffee and how to make a caramel iced coffee BUT the manager/owner is rude

The coffee is always made very poorly in this location. The employees are also very dismissive and couldn't care any less about you. The floors are always very dirty and the counters constantly have trash on them. Wouldn't recommend this location read more