We gave lived here in Independent Living for 6 years. Although we are among the younger residents…read more(70s), we have activities for every age, many created and run by residents. Our management is willing to hear complaints and then work with Residents Council to deal with any issues. Many longterm staff with occasional turnover. Food is generally good with various choices.

New CEO has Destroyed this formerly reasonable CCRC. Memory care unit staffed poorly if at All. New…read morefood company is a joke. I've eaten better at Denny's. One of my parents need increased help and WHV has forced the other parent to jump through hoop after hoop. In the fall of 2024, residents are NOT getting the care they are paying for. Michael S. seems all but criminally negligent!

I called this place twice and no one ever gets back to you. I left messages for 2 different people…read more Brenda is useless! Terrible customer service. If they can't call you back, I don't want my loving family member there. I can only imagine how they treat their residence. Yikes!

My mother and I visited last week and were given a wonderful tour; we were told up front how much…read moreit would cost for the entry fee as well as what the monthly cost for the newly rehabbed studio would be. We were even offered paint samples! However, we got a little worried after we were told the apartment was hers but didn't hear back after filling out the residential application. It turns out that "corporate decided this was not a viable option for my mom." She had the entry money and could easily afford the monthly fee, but after the sale of her home, they decided that since she wouldn't have $100,000 or more in assets, they could not approve her. This is not in any of their marketing materials and wasn't mentioned one time! Don't waste your time.

I called this place twice and no one ever gets back to you…read more Terrible customer service. If they can't call you back, I don't want my loving family member there. I can only imagine how they treat their residence. Yikes!

They are now doing business as WEL after a change in management. My Mom was briefly a resident…read morebefore she passed away. Therein lies a tale and a cautionary one at that Most of these types of communities require a buy in before entry an WEL is no different. My Mom had modest means and we had to sell her home for her to qualify for a modest studio. It was satisfactory and clean and the staff was responsive and caring. No problems there. Quite the contrary. But Mom was only in her studio for about a week when she fell and had to be moved to the hospital unit. She was there for a while, happily and well cared for. But she contracted pneumonia, probably after a stay in rehab somewhere else. It never quite cleared up and, much to everyone's chagrin, she took sick and died. All told, she was at WEL for a month or so I want to make it clear she was well cared for. But when you do a buy in, you agree that the unused portion of the buy in, which amortized the rent, will be returned after the apartment was rerented. In Mom's case, that was approximately six months ago, and WEL owes the estate some 70,000 dollars, or nearly half of the sale price of Mom's home. I have worked through a lawyer to try to get them to return the money, but have hit a stone wall. I suspect they are stalling because they can and they are hurting my Mom's grandchildren in the process. Yes, it's perfectly legal, I suppose, but it is outrageous given the time she spent there. Her family deserves better The moral is to be very careful dealing with this company. If they owe you part of an estate, they have little incentive to return it. And they are good at stalling. If you can find a less restrictive entrance covenant, do so. Or just hope your loved one spends their resources. Because, otherwise, you will wonder how these people can take an interest free loan on snap estate with virtually no regulation. I have heard similar stories on investigation, and the new management would make me even more wary of dealing with them. Be careful

I never leave a negative review, but this time I have to. Its been a week and my 95 year old aunt…read morecan't hear her phone or doesn't know how to answer , we call the front desk, they could care less. Sometimes I can't even get someone to answer the phone at the desk. My aunts place is disgusting,

Friendly staff always willing to go out of their way to help. The residence are engaged and attend…read moreall the programs.

$15,000+ a month for staff who LIE AND STEAL from residents, to just film TikTok's dancing and…read moreleaving residents to wander off is something I really don't understand. Also giving my grandmother who can't eat solid foods due to having a stroke VEGETABLE SOUP with full pieces, and no one to feed her either. Michael doesn't care one bit either, completely blew us off where I truly feel like my grandmother is dying tomorrow at this point due to their lack of care. All they see is your family member being a dollar sign in their eyes, ABSOLUTELY HORRIFYING!!!

Beautiful place with caring staff and happy residents. This is a place I would feel comfortable…read morewith my parents living.

My parents reside here and they absolutely love everything about the Beaumont. We have been there…read moreto visit them often- and everyone that works there goes above and beyond to make certain they (and everyone)are happy. We spent Mothers Day there for the brunch and the spread of food was unbelievable! Looking forward to Thanksgiving there this year as well. Security is top notch and again, everyone there is very attentive to all the residents. Not a bad way to spend your senior years, surrounded by good people, friends and lots of activities!!

Negligent. A good friend has a parent living there and they are fine as long as you are healthy,…read morebut heaven forbid you get dementia and then get sick, they take a very hands off approach, "oh well, you are getting old, time for hospice." And so they don't run necessary tests and you have to advocate very hard for basic care. You are seen as expendable. You sign your life in blood when you "join." Not worth the money if you ask me.

We have been very happy with the care my Mother has received so far. She is in assisted living and…read moremost of the staff has gone above and beyond to accommodate her (she is not an easy personality). The physical therapist has been fantastic in getting her up and moving again (she had become bed-ridden). No place is perfect and there have been mornings where she has waited awhile for someone to come but this is not the norm. Communication is not the best but they do call back when I leave a message.

DO NOT send your loved ones to this horrible place! My dear Father walked in here smiling on a…read moreMonday afternoon and by Saturday morning, he was found unresponsive being rushed to the hospital taken out on a stretcher! He was severely dehydrated and numerous blood clots in his legs. He was in a memory care unit and was told he needed prompting and reminders to drink and eat. They neglected him! The staff has no compassion or love. Extremely disrespectful and poorly run! From the beginning, the communication is horrible. Dominique does not know how to return calls. We were given paperwork and contracts after my Dad was admitted. Erica, the Director of Nursing, has the coldest heart if she in fact has a heart. No one could give us an answer to what happened to my Dad. We wanted to pick up his belongings, no one would call us back. So funny that the staff has time on their Facebook page to make videos of them doing the chicken dance, yet they can't give my Father a glass of water! Horrible place. Stay away. Would never recommend!

If you're looking for quality continuing care, you're not going to find it at Westgate Hills. In…read moreaddition to being shabby, the facility is filthy, smells like urine, and is poorly managed. Complaints or concerns were either not addressed or were only resolved with an unacceptable amount of effort on our end. Westgate Hills Nursing Center did not provide an environment where my Mom could improve mentally and physically. Thankfully, we were able to move her out before she experienced any further decline.

I would consider sending your loved one to another facility, especially if they are unable to speak…read morefor themselves. While they claim to be a rehab, mom did not make any progress in her 6 weeks there. She had 5 falls and one UTI. They lost most of her clothes and she was transferred to another nursing facility in only a gown. The clothes were eventually found but only after more were purchased. I was given the wrong information about items missing during the hospital transport. Anastasia Jones told me their inventory was checked and the items must have been lost in the transport van. The missing items showed up on her transfer day when I picked up the few items of clothing they did have for her. It is also appears she had a stroke during her stay there. Her stay there was a detriment to her health. I should mention, I was offered a refund for the missing clothes. When the clothes were found, I emailed to see if the refund was still on the table since I had to purchase new clothes to replace the missing ones. That email came back-could not be delivered. Looks like Nathan Weiss blocked my email. I did give the one star for the nice nurses.