I have been a customer of Durant H & C for almost 30 yrs. Bob Durant is a hands-on owner and an icon of the community. His technicians are qualified, knowledgeable and very competent. Durant H&C has always addressed my H&C issues promptly...however today "they hit it out of the park". Upon arrival at our northern MI home we immediately determined that there was an issue with our boiler. I called their shop and Rose immediately dispatched two technicians to my home, who "thought" they had already completed their day...they were actually checked out. They arrived at my home less than 15 min after I made my call. The techs were friendly, professional and efficient. They diagnosed the problem and determined the parts required to fix the problem. While one tech dismantled the unit, the other tech went back to the shop to get the replacement parts. The new parts were installed and the unit was up and working and the techs did their post installation checks and verifications and the fix was completed less than 1.5 hrs from the time I placed the call for help.
UNBELIEVABLE...this would NEVER have been possible at primary residence in Bloomfield Hills! Thanks so much to all involved at Durant H&C for their prompt and efficient action! read more