Love this place! Truly authentic shit. the Gouda is amazing! The aged is so buttery and firm. Really great cheeses. So many different types of licorices. High quality shit for sure. The parking is limited in the back and a bit hard to find. The staff is friendly people. I've been going here since I was young and it's still great. read more

If you live in Guelph, you may be familiar with the Dutch Toko deli which is located in the downtown area on Wyndham Street. Predominantly a deli, they also sell cookies, drinks, and other food & gifts from Holland. I would frequently go in there for sandwiches, as I used to live in an apartment on top of the store. You ick your own cheese and meat and have it served on a bunch with margarine and/or mayonnaise and/or mustard - for $3.50. They serve them on really nice buns (which by the way they don't sell, at least not more than a couple at a time - these come from Buns Master). I am a mustard-hating woman, so I always get mine without. The one time they misheard me, I came back later to explain that I am allergic to mustard (as I might as well be, it makes me feel sick to my stomach) and I was unable to eat it. They replaced it for me at no cost. This morning I didn't have time to make breakfast, so I quickly popped in during one of my work errands to grab a sandwich. Behind the counter were two women, one of which I knew by sight and the other who I believed is either new, or doesn't work there full time. The one whom I knew was helping an elderly woman, so I got in line behind a man who was being helped by the other - or so I thought. They were actually just having a friendly chat, which appeared to have no end in sight. I sighed inwardly, attempted to shake off my frustration, and pulled out my phone to send a text message to a friend confirming plans for this weekend. What felt like years later, the man had been served and proceeded to the checkout, and I placed my order for a turkey and gouda. "Mustard and mayonnaise?" "No. MARGARINE and mayonnaise please. No mustard." The woman begins to make my sandwich, all the while maintaining a conversation with the fellow who had been ahead of me in line. I finally got to the front, paid for my sandwich, and legged it back to the office. After getting situated at my desk, I pull out my sandwich and take a huge bite. ...and was met by the bitter taste of mustard. ALL over my sandwich. Needless to say, I am more than a little unimpressed. I don my jacket and say "I'll be back in a minute", and quickly head back to the deli. The woman who had served me was now serving two others, and the one that I knew looked up and asked "Can I help you?" "Well, my sandwich is covered in mustard.. I can't eat it because I'm allergic," I explain. "Oh yes, well we know that, but she probably doesn't. Here, I'll make you a new one", she replies, taking the mustard-soaked one from my hands. "I realize that, but I specifically asked for no mustard." We had caught the attention of my sandwich maker at this point, who I am already feeling wary towards considering she not only wasted my time chatting while she had customers in line, and then proceeded to give me the ONE THING I asked her to remove. "I'm not sure that you said that. You WERE on your phone at the time, so..." is what she comes out with. Let me get this straight. You ignore the customer standing in line behind your friend, continue to chat before even serving him, then proceed to keep talking WHILE making my food? And you think that because I sent some texts DURING your talk-a-thon (essentially because I knew it would be a while before I got served), you can use it to somehow blame me for your ineptitude? I wouldn't have cared about the sandwich, people make mistakes all the time, myself included. What I do care about is your customer negligence, your unprofessional attitude, and your complete lack of customer service skills. I request NO MUSTARD every single time I buy a sandwich. Today I even underlined my request in the air with my hand (I have no idea why) as if to illustrate how important this specific statement was. This has nothing to do with my damn cell phone. read more