5 *****Star service, selection and value! Thanks to Edison, our questions were answered, he was…read moreprofessional, personable and polite. He spent time with us and made the checkout experience quick and easy.

Buyers Beware‼‼‼ I…read morewent from purchasing a mattress to losing something far more valuable. After a delivery by Mattress Firm delivery people, a valuable personal item went missing from my home. My home was violated in a way I never expected from a retail delivery. What should have been a simple purchase turned into months of stress. What followed was unacceptable -- four months of no real investigation, no accountability, and no urgency. There wasn't even an apology from corporate. Instead, I was met with dismissive comments and implied blame. The store manager, district manager, and corporate leadership failed to take this situation seriously. Endless emails, deflection, and silence made it clear that customer safety and ethics are not a priority here. When I returned the mattress due to how poorly this was handled, I was blindsided again: the adjustable base was suddenly labeled "non-refundable" (never clearly disclosed), and I was charged for "free gift" items at inflated, above-market prices. This company prioritizes profits and commissions over customers. If you value transparency and accountability, shop elsewhere.

This service company does excellent work. I was very impressed with how quickly they got back to me…read morewith an estimate and how quickly the work was scheduled and completed. Don't hesitate to use them - you will be extremely satisfied! My technician was Bobby. He steam cleaned carpeting that was extremely stained and it looks great! Thinking of calling him back to clean kitchen floor tile grout because he did such an awesome job on the carpet!

I had an amazing experience with the service. On time and respectful. I totally recommend their…read moreservices to everybpdy.

Total garbage. bought leather sofas fell apart when no one…read moreused it Chinese garbage. it's cheap don't even respond to issues don't buy here it's made 2 look good for 2 weeks then use it. falls apart

Came here looking for furniture, but i guess nothing piqued my interest. I guess the style and the…read moreinventory that they were carrying didnt suit me...

I can't say enough good things about my experience buying a mattress at Westwood Sleep Center…read more It was a delightful surprised that Adam, who guided my mattress purchase 20 years ago when there was a satellite store in Ridgewood, was in Westwood. He is extremely knowledgeable, accommodating and patient, and helped me once again through the process of selecting a mattress that would fit my needs. Kudos also to Luis, who delivered the mattress with efficiency, and care and attention to my home. I recommend this store without reservation.

Excellent choice, excellent suggestions. Experience makes the difference. Service was great.read more

Well I have no idea how the mattresses however I can say that I'm not happy w the service. The…read morehours are posted as open till 8pm in the Westwood location. I've just wasted an hour of my time driving here to find that @6:30 on Friday evening they are closed. Thanks! I guess I'll be spending my $$$elsewhere.

We had a great experience at Mattress Firm in Westwood, NJ. The salesperson (Elizabeth) was very…read moreknowledgeable and friendly and we ended up purchasing a new mattress for our daughter. We are very happy customers.