package was to arrive on friday Dec 6th. The notification received on Amazon was that delivery was attempted at 10:45pm. Obviously no one was available to receive this package. I expected them to re attempt delivery on Monday. On Tuesday Dec 10th (after 45 mins in queue) i was advised that they would re deliver the package and i will receive it within 48hrs. On Friday Dec13th i called again to follow up. Again, 1 hour of holding i was advised that they will deliver the product before 5pm (Fri Dec13th). It did not show up. 10 days after "prime" delivery expectations, the package showed up. Dynamex has a 1.5 star rating on Yelp; 2.5 stars on packagetrakr.com; on the betterbusinessbureau (bbb.org) 8 of 9 reviews are 1 star and a 1.5 rating of 603 reviews on google. How is this still a company in business? I have asked Amazon to remove this company as a partner and they will not be delivering to this address ever again. Unfortunately that doesn't help the thousands that will have to answer to their families about not having a gift to open for christmas. read more

So ordered from Amazon. Said it would be delivered Thursday Thursday: So my parcel was loaded on the delivery van on Thursday morning. Wasn't delivered by 6 so I called. Assured me it would be delivered by 10 pm. Nope. Friday: Called at noon said it would be delivered by 5. Called at 6. Said it would be delivered by 10 Called at 10. Said it would be delivered by midnight Nope Saturday: Called at 9. Told me it would be delivered by noon. Called at 1. Said they talked to the driver That he couldn't deliver until Tuesday. Driver didn't want to drive to my place. Huh?!? I argued that is was on his truck since thursday morning. Promised delivery. Asked for manager. Didn't talk to manager but said would be at my place in 3 hours. Called at 5. Told me he never promised it would be there by 4. I pointed out he lies and that they record calls and if I complained the tapes would prove he lied. Told me it would be there before 10. It was delivered at 8. How is Amazon still using them? . read more

I've been dealing with Amazon for years. This company is the worst!!!!! I've actually stated that I will stop buying if they use this provider for shipping!!!!!!!!! Always lied, saying they attempted a delivery!!!! I guess that's how the rich get richer?!?!?!?! read more

Once again, amazon used this carrier only to not deliver the package. This time it gets better...I literally was ON THE PHONE WITH AMAZON, AND IN FRONT OF MY HOUSE. When the "scan" went through as did not delivered due to not wanting to leave the package unattended at 10:30 PM. Also, I have ring door and its a detached home. No doorbell, no attempt, nothing. My cameras caught nothing. These lying sacks of s***s need to be removed from amazon's delivery service. I had told Amazon to ban these f*****s from ever deliver my package again, but somehow the ban was lifted. If you couldn't deliver it then say you couldn't deliver it. Don't lie about it and say you didn't want to leave my package unattended. I was on the phone with amazon when she refreshed the update and saw that. I literally said, "I'm AT HOME on the PHONE with you!" Once again, another complainant a THIRD time with these guys. WHEN WILL AMAZON LEARN! read more

Every time I purchase something from Amazon and this company somehow gets selected to deliver the package. Something is sure to go wrong. It always gets "delayed" for days/weeks. Often never actually showing up. I hope that Amazon finds a new vendor for these deliveries soon. read more

WORST DELIVERY EXPERIENCE EVER!!! They deliver after office hours only!! First attempt and second attempt they do the same thing even after 3 phone calls read more

UPDATE: They ended up being very late, coming to my house at 10:40 PM. On one hand, kudos for delivering so late. On the other hand, why did you mark it as delivered and make me think that something terrible happened to my package? -------------------------------------------- Ordered Same-Day Delivery with Amazon and didn't know they were using this company. I was waiting all day for my package, refreshing the tracking page diligently. When it hit 9PM, I finally gave up, but thought what the hell and refreshed one more time a bit later and saw that it was marked 'Delivered'. Huh. Cool. Guess what? Package is nowhere to be seen on my or my neighbour's property. I kept waiting and checked a few more times, still nothing. To boot, it was marked as delivered an hour before the tracking was updated, so I guess they were never planning on delivering it. read more

My first review, and also the first time I've been so motivated by a negative experience to write a review. Amazon delivery via Dynamex, driver buzzes up to my unit (I live in a condo) and tells me to retrieve the delivery from him in the lobby. Paraphrasing ensuing conversation: "Please come upstairs. I have a sick two-year-old with me and can't come down." "I'm not coming up. Come down to get your package." "SIr, I can't come down. I'll buzz you in, please deliver the package to unit XXXX." "I'm not coming up, I have three other deliveries in this building." "Again, I really can't come downstairs right now. I'll buzz you in and you can make all your deliveries." [Hangs up] Delivery was never received. No delivery tag was left in the lobby. I contacted Dynamex and was put on hold for about four million years, after which they told me that they were unable to reach the driver and that I should contact Amazon. I did, and Amazon sent out a replacement to be delivered the next day. But the icing on the cake: Dynamex's tracking system states that the order was delivered, so I had to contact Amazon a second time to cancel the retroactive charge (i.e., the charge that I would incur if the original order - the one I never received - was not shipped back to them by me). read more

Dynamex - Dyanmex's tracking system claims that my package was delivered. It wasn't. I hope that their driver is enjoying the items I paid for. - Mississauga, Ontario

The drivers at Dynamex are so lazy that the wont even get out of their car to make a delivery. They came to my business today at 4:15 apparently and said they could not driver a package because we are closed, we reviewed our video system and no one came to our door. Called Amazon and they waited on hold for almost 30 minutes before they cloud pick up. Lazy Drivers! read more

I would like to start by saying that I just joined Yelp to leave THIS particular review. First of all, I was unaware that packages could be delivered after 5:00pm or on a weekend without additional fees being involved. So, you can imagine my unease when I began receiving calls and texts about a package at 6:00pm on a Saturday - keeping in mind also that I am a young woman in a less-than-great neighbourhood after dark. The first message simply told me that there was a man outside with a package for me. There was no attempt to convince me that he was with Dynamex, or with any carrier service at all. Just simply stated that he was outside and had a package for me. After ignoring the phone call, I received a text message. The text message at least mentioned Amazon (a package I was expecting), but again gave no mention of being with a professional company or gave any kind of reassurance as to the normality of a package being delivered on this day/time. I wasn't home, but I wouldn't have gone to the door even if I was. Unprofessional and down right creepy. No notice was left when I got back home and I have received no further communication from this company. read more

Dynamex - Text message from Dynamex employee. - Mississauga, Ontario

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Truly negative stars should be available to choose. Along with so many others, I ordered a product which was to be delivered by Dynamex. I tracked my package this morning only to find they were unable to deliver my package due to them being unable to access the door and some other bullshit reasons. Amazon called them and Dynamex promised to deliver my package again. I am not going to hold my breath. I did get a full credit from Amazon. Amazon did tell me that if they do deliver it I will not have to pay for it. The problem is I wanted this product but Amazon could not promise to use another shipper. read more

Hands down the WORST shipping company ever. Trust the reviews and AVOID at all cost. So sad Amazon keeps using their horrible service. I'm canceling my prime sub if they keep using this terrible company. Yeah, it's that bad. read more

Horrible service lost my amazon pack tracking is non existent. Called Amazon they say it got delivered but nope. Tracking says it left Amazon warehouse and that's it nothing else for 10 days. Still no clue where it is Amazon Atleast refunded my money and I reorder hope they don't give it to dynamex again. read more

Absolutely a horrific excuse for a logistics company. I can SEE the dynamic facility that my package shipped from, literally, from office window and somehow my package is 3 days late (and counting).. Meanwhile I ordered something from Ontario last week and it arrived in less than 24 hours. Quit while you're (not really) aheadx, Dynamex. You suck. read more

Who are these crooked assh*les? Literally twice now they've listed an Amazon delivery as "delivered" and never got here. The last package listed as "delivered at 1:23pm was a lie. We were literally sitting on our porch having lunch from 12:45pm to after 2pm. Literally lied about a delivery. Amazon needs to dump them read more

I don't think I've ever had a good delivery experience with Dynamex. Always received my order on time (or even early) with any other courier when ordering through Amazon, but whenever it is delivered via Dynamex I know not to expect my purchase on time. I've had multiple deliveries late and Dynamex stated "business was not open" except my delivery was sent to a hotel with 24 hour concierge. They've also deliver to wrong the wrong address multiple times. I just wish there was an option to not use Dynamex. It's frustrating when you are paying a premium for same day delivery and you are not receiving what you pay for. read more

"Business closed" ... it's my house. They didn't attempt, I'm here and was told there would be a slip and there isn't... contacting them is a nightmare. Oh boy... read more

Woah so many negative reviews! I'm shocked. I think it's because people usually report the bad and not the good? I get packages delivered daily from Amazon to my home many times from this wonderful company. They never let me down and it's delivered when expected. Thanks so much!! read more

I'm so tired of my stuff not showing up. This isn't the first time it's happened, but I've had enough and it's time to leave a bad review. This morning I ordered a product from Amazon that I needed ASAP (to finish my husband's Father's Day present, which is tomorrow). I figured I had two other items coming from a previous order today too so I shouldn't have a problem receiving the needed item either. Boy was I wrong. The other two packages arrived this morning no problem, and I was home when the other package says it was "delivered". I looked all around the complex, including the garbage, even though with the previous bad experiences with this company I knew it was fruitless. So I ended up contacting Amazon, am getting a refund ... again ... and hopefully a note on file not to use this POS company again for us. read more

I ordered 2 items from Amazon.ca on April 16th (separate orders because I decided I wanted another item after I had already placed first order). I'm a Prime member so delivery was supposed to be next day. One item arrived at my door the next day as expected. I did think that it was somewhat odd that the delivery guy wasn't wearing any uniform or name tag to identify him as a delivery person. The only reason I opened my door was because I was able to see through my window that he was carrying an Amazon package and had a scanner in his hand. Now, the second item I ordered has still not arrived. It is now April 20th! I know that waiting 4 days for a delivery is not unreasonable under regular circumstances, but why am I paying for a Prime membership?!?! It's impossible to get anyone on the phone, so I'm a bit frustrated! *I'll update once there is a resolution. read more

When I order on Amazon and got delivery by this Dynamex, it will get delayed. What is the meaning of guarantee delivery date and then change it by the end of the day?? I order extra products to be eligible for one day delivery. Then it shows that my parcel goy delay? read more

Bunch of liers. They say they came to the address but they didn't find anyone. I was outside waiting for them but nobody came. They admitted later on that they were behind and did not put the package in the truck. Sane thing happened the next day. It turns out they charge for rush but they never deliver rush, they deliver regular time and they find excuses like the recipient was not at the address. Bunch of scammers. read more

If I could give this place a zero I would. I ordered an item from Amazon. It was suppose to be delivered Nov 8th by 8pm I get a call from the rudest delivery guy at 8:25pm. Asking if I could come down to get my package(i live in an apartment complex) I said no I can not. He said I will bring it tomorrow. I said no I was suppose to have it by 8pm. He then says I will see what I can do..and abruptly hung up the phone. A minute later he rings my door code, so I grant him access to the building. I have yet to receive this package. read more

This company should close down!!! I am waiting for an item to be delivered since 9/6 today is 9/13. EVERY day I call and ask why my item wasn't delivered and no one can give me an answer. Today at 11:00am I was told that the item was out for delivery but at 4:00pm I was told that there was a "hold scan" on the item and that it was not put on the truck. This company DOES NOT deliver!!! I am still waiting for my item. I am going to look for all spots where I can warn people to stay away from this aweful company. read more

If I could give no stars I would. I order from Amazon regularly, and when I see that they're using Dynamex as the courier, I know that odds are I'm never seeing that order. I have a feeling that Dynamex uses Amazon as a way to stock their own coffers and sell off the "missing/lost" Amazon orders at some flea market somewhere or some online sale site. My order to be delivered today - already a day late - has been "delivered"... to where, I'd love to know as it wasn't to me. read more

I had one delivery that arrived the next day but there seems to be a conflict of communication with another one. Dynamex is claiming my package was cancelled and Amazon is insisting it is delayed in transit. I will be seeking a refund tomorrow. read more

If I could leave 0 Stars I would. This company does not care about meeting client's expectations nor have any integrity. I live in Etobicoke, it's not the best neighborhood to be leaving packages in front of doors in apartment buildings... But somehow these guys think their job is done by leaving no proof whatsoever that the package was left at the door, and marking it as delivered. This last time, I stayed home all day waiting for a package that I selected to get shipped next day. My shipping address clearly stated buzzer code, phone number to contact, and the address, yet no attempt to deliver, they simply marked it as un-deliverable. Are their employees so incompetent that they can't read instructions? Or just too lazy? I implore Amazon to switch shipping company ASAP or I might just take my PRIME somewhere else. read more

Dynamex delivered my package on 8th of Jun 2020 and I came to a shattered glass in my front steps. And when I call the courier, the response I got from them is "I dont understand, What do you want us to do in our side?" Overall, i'm not happy about the assistance that I'm getting even though the inconvenience is on my side. read more

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Horrible horrible company. Got multiple refunds from Amazon because Dynamex did not delivered on time. My Prime membership with Amazon is useless. Very rarely I get the packages on time and when it does happen they don't even bother knocking, they just leave the items beside the door of my apartment. Currently I'm awaiting for 3 days for my item. Calling Dynamex is also a waste of time. 30+ minutes waiting on hold, lying and rude phone operators, and the last time they even hang up on me instead of explaining where the shipment was. Why Amazon contracts this company is beyond me. Shame on Amazon. Totally disgusted by their false Prime Shipping promise. read more

Amazon also issued me two refunds because of this company. I ordered a part for my broken harddrive that I needed ASAP. I paid for same day delivery on Monday morning. The company marked my order as "Out for Delivery". It never came. On Thursday morning I was still waiting, except the order was marked as "delivered" at 5:00pm. It was 10:00am. No one contacted me to tell me where my order was. I called Amazon and they acted like this was out of the ordinary. They presumed it was lost. So I got a refund for that order, and ordered Same Day Delivery on thursday night. It is now Friday night, and no package. I contacted Amazon again and they told me that Dynamex delayed my order again. I have asked for a refund and will not be ordering from Amazon if I can't select the shipping method. read more

This company doesn't even deserve a star. Dynamex is incompetent, unreliable, and unprofessional. It baffles me that this company is even allowed to exist. How has it not been sued yet? I waited all day for my package to arrive--I constantly checked the status on amazon every 15 minutes and sat near my window sill to watch for any deliveries starting at 10 am when it said that the package was out for delivery in my area, to the expected time of arrival at 9 pm. There is no sign of my package anywhere, and when I checked the Dynamex website it said that my package was delivered at 11:06 am. Are you kidding me? This is a flat out joke and an utter waste of my time. Now I have to dispute this to Amazon because my package is missing, or probably stolen by the company. UPDATE: Still no sign of my package a week later. I am absolutely convinced it will never show up. Please do yourself a favour and not waste your time with Dynamex. (Unless of course, you like the idea of guessing if your package will show up or not) read more

Since my first order I have had two deliveries from Dynamex that have had no problems, so maybe they have got their act together. Free same-day shipping is pretty awesome when it actually arrives! read more

One name for this company: CROOKS. Same Day Guarantee Delivery means that it will maybe arrive in a week. Lying about making deliveries to your address and then "shipping" it back to the shipper, i have CCTV installed around my property including motion detection on the front yard, there was no delivery attempt in either of the day that they said after i spent the 2 hours watching all the recordings on those days. and when said it was shipped back to shipper. the shipper said that it was never received either. making the product lost or stolen by the courier. their customer service, put you on hold of 30 mins at a time and every time give you different answers. Get your act together and start doing your JOB and a better job at Customer Service if you want better reviews! read more

Seriously, the worst company ever. Air Canada gave them my luggage, and they were supposed to deliver it to my house. Air Canada gave them the wrong phone number, so they couldn't call me the next night and so decided to deliver the luggage back to Air Canada, even though they had my address and they could easily taken it and knocked on the door, or asked Air Canada for another number, my email, anything, all of which Air Canada has on file. They did not. I called Air Canada the next morning (Friday morning - my flight was on Wednesday night) and found out about the number issue. They directed me to call Dynamex, who answered the phone after like a half hour (this is at 12pm in the afternoon) and put in my correct number and told me they'd call me when they were going to deliver the bag. I called again a couple hours later (4:00pm) to ask if there had been any developments. First I was told that there had been a mistake with the tag or something. I said, "that doesn't make any sense" and then they told me actually they had delivered the luggage back to Air Canada, but they'd get it back and deliver it to me as soon as possible." At 9pm, I called Air Canada, who said the delivery company had the bag. The next morning Dynamex said that they delivered the bag back to Air Canada the night before at 7pm. So for 7 hours, they had my bag and didn't make any effort to get it to me or stop it from being brought back to Air Canada. They just sat on their asses and did nothing. I called again tonight (Saturday) and after 45 minutes on hold they told me they did not have the bag, and had apparently made no effort to retrieve it and get it to me. I told them to leave my bag alone, I'll just pick it up from Air Canada, because they clearly are taking no initiative on the matter. Terrible company. Terrible customer service. They're liars and bums and I hope nobody ever does business with them again, because as soon as a customer has to depend on them or deal with them, it's just hell. I wish I could give them zero stars. read more

This review is in no way minimizing the experiences of the customers below as I can totally understand the frustration having sworn off shopping at Forever21.ca as it uses Purolator: Canada's leading integrated freight and parcel solutions provider. Yeah right! F@#% you purolator... I digress. My Boyfriend's birthday is on Thursday and I needed his gift -that I purchased from amazon- the next day. I purchased it yesterday on Saturday March 12 at 11:16pm and opted for same-day service. At 11:15am, amazon said that my package shipped with Dynamex. Dynamex? Who is this Dynamex you speak of? I then did what everyone does when they don't know something. No, not read a book; Google it! I was mortified. How could a company associated with Amazon score 1.8 out of 5? I skimmed through all of the comments and began to practice the demonic voice I use for customer service when they screw up royally. Just as 7 hit and my rage went from practice to reality, there was a knock -a hard knock like the ETF use- and sure enough, there was my parcel in hand with a smiling courier behind it. Thank you Dynamex for not making me angry because in the words of the wise Dr. Bruce Banner "You wouldn't like me when I'm angry!" In short I purchased my product at 11:15pm Saturday, March 12 and received it on Sunday March 13 at 7:07pm. I hope this helps. read more

Been asking for a supervisor for 2 days now with varying responses. None of which included being connected to one. Worst service I have every ever every seen. Failure to deliver packages in a timely manner *As advertised* mind you. Wrong hours listed on the pre recorded voice when calling in. and packages delivered in unsafe locations after specifically talking to the driver over the phone about it. read more

This company is a big scam in every way. Im too sick of them to write down everything but trust me they are the worst. Ez a ceg egy rakasz szar. Hazug szarrago disznok akik nemtudni hogy mukodhetnek meg. Ellopjak a caomagokat es azt hazudjak kiszallitottak. Undorito szanalmas fergek. read more

If only I had read the reviews before placing my amazon order then I would have known! I paid for expedited service to arrive any time from 9am to 9pm. I stayed at my workplace until 9:15pm even though we closed at 5pm. Nothing arrived. Today I check status and it says parcel delivered at 4:20am! I called them and was transferred to dispatch who in turn promised a call back.......waiting read more

Apparently Dynamex is Amazon's only same-day shipper for the GTA, so if you're thinking about Amazon Prime and its promise of free one or two day deliveries, think again. Dynamex is the worst courier company I have ever encountered. In my first experience with them, the driver was upset he had to enter my building and deliver the package to our door. He barked at my wife for the fact he might be getting a parking ticket. My second experience with Dynamex was even worse. This time, the driver was not able to access our condo lobby, even though I added the door code for the building to the shipping address. When the driver was unable to find this information, they did not call my cell phone to let me know they were downstairs. All I got was a notice in my Amazon app saying the package could not be delivered. I called Dynamex support that evening who assured me the package would be delivered the next day between 7 and 9pm. I even called the next day around 7 to double check the package would be delivered. The rep said it would be. Guess what? Didn't arrive. I called back, got another Dynamex rep who said the package was never going to be delivered that day, due to inclement weather. Where I live in downtown Toronto, we had clear skies with no snow or rain that entire day, yet apparently in Mississauga, they had a blizzard keeping their trucks off the road..... Dynamex couldn't accept responsibility for its failures, and instead chose to lie about the weather, as if its customers couldn't put their head out the window, or check their phone's weather app. Now it's day 3 of the ordeal. Dynamex's rep said it would be delivered tonight between 4 and 9. I've placed a post-it on the front door with the relevant information to access the building and a phone number to call me in the event the wretched door-code can't divined from the printed address on the package being delivered. I'm doubtful the post-it will make any difference. If the driver isn't able to find clearly printed information about how to get in the front door of my condo, a post-it will probably fail too. Still, tis the season of hope. Amazon.ca deserves a negative review for advertising the miracle of same or two day delivery with the knowledge they are using an incompetent, and possibly illiterate delivery company to fulfill their promises. read more

Astonishingly terrible. This incompetent, dishonest company is going to ruin Amazon. Package never received. Signed up for a Prime trial to get 2 day shipping for a Christmas gift. They tried to deliver after 7pm to a closed business..smart. Then they assured me it would be sent out the next day. They never tried again. Every time I called they said "it's with the driver, it should be coming any minute". 1 week later, no package but they updated the online tracking to add a fake back-dated entry saying it was delivered on the first day!. They didn't even remove the subsequent real log entries after the fake "Delivered" update..ha. When I called, AGAIN, they said they tried 3 times to deliver it and then returned it to Amazon. Glad they have their story straight. Anyway, these jerks ruined Christmas and are ripping off Amazon. ( I did get a refund from Amazon..they are great). Steer clear of Dynamex at all costs. Order XXXXXXXXX [ 1 4 ] Receive Scan Dec 14 - 4:17 AM EST Picked Up Dec 14 - 8:00 AM EST MISSISSAUGA, ON L4V 1L8 Load Scan Dec 14 - 10:30 AM EST Exception Dec 14 - 7:04 PM EST Business Closed ------------------------------------------------- FAKE ENTRIES ADDED ON DEC 22: --------------------------------------------------- Delivered Dec 14 - 9:00 PM EST SCARBOROUGH, ON XXX XXX Received By On File (AC) SCARBOROUGH, ON XXX XXX ------------------------------------------------------------------------ Created Dec 15 - 12:39 AM EST Assigned Dec 15 - 12:39 AM EST read more