Like so many others, I don't understand why Amazon Canada continues to use this carrier. For the past 2 yrs I've had to put in continuous complaints about this carrier. I've had to put up with lost packages, late packages, rude drivers and much more. Amazon has promised me on numerous occasions I would not have to deal with this carrier ever again, Yet here I am waiting on Dynamex to deliver a package that was a guaranteed delivery for Sept 7 and still not here. For some reason Amazon refuses to do anything about it. I've told them I'm done being patient with an unreliable carrier, registering a formal complaint against both and will no longer be using the same day/next day service as you cannot count on it. Why pay for a service that does not deliver on it's promise read more

I often order with Amazon same day delivery so I got used to how they work in Toronto. The guaranteed delivery is 9pm. At 8:59pm they mark the item as delivered even though it is not there. I usually get the box dropped in front of my door by 10pm. Now that I know that, I am less worried, bu I wish they would not mark the item as delivered when it is not. If you are unsatisfied, contact Amazon, tell the Amazon rep that you are unsatisfied and why. They are the ones with the real power. I am guessing we got this kind of service because Amazon wants to cut costs and a delivery company paid so little can only do so much. read more

Having Prime membership through Amazon, I expected my deliveries to be on time. When Amazon chooses Dynamex to deliver my orders, they are either very late (e.g. 10:30 p.m. and left overnight on the doorstep), or they don't make the delivery date at all. (E.g. my current order delivery is delayed due to 'external factors'). I have contacted Amazon about this and they have agreed to no longer send my orders via this courier. read more

Ordered from Amazon a package and the tracking showed it was delivered and received by "D" Well, we waited here today to get the delivery and there was NO delivery and the driver sent it to the wrong address!!! Do these over paid postal workers NOT double check the address they are to go to and the address they are at!!??? DO NOT USE THIS SERVICE AS IT SUCKS GO UPS OR FEDEX read more

I ordered something from Amazon, with two-day delivery. It was shipped through Dynamex. It was scheduled to arrive, and I checked the tracking to see when I might expect it. Imagine my surprise when I saw, according to them, it was delivered at 7 p.m. the previous day. When I called Dynamex, after spending 20 minutes on hold, the response was "Talk to Amazon." Horrendous customer service. Will be very hesitant to receive orders from Amazon that are shipped through this company. read more

The biggest problem for me isn't that they occasionally miss their delivery dates, the problem is how they outright lie about it when they do and say they have attempted to deliver when they haven't. Ordered 1 day delivery through Amazon. They told Amazon they attempted delivery on Friday but couldn't deliver because it was "unsafe to release". No idea what that means since they didn't come in my apartment building and ring the buzzer or attempt to phone me. Saturday I did get a phone call (but still, no one came to the building to actually try to deliver) but missed it. I called them back within 5 minutes and was told it was already on its way back to the warehouse. Didn't attempt to deliver on Sunday or Monday. On Tuesday they updated the status with "No Access" but again, didn't buzz my apartment, didn't call me all day. It's Wednesday and my package is still nowhere in sight. Had to contact Amazon to get a replacement sent. Since contacting Amazon they've updated the package tracking to remove the "Unsafe to release" entry from Friday, so it now looks like they've just been holding on to it for 6 days. Apparently it's out for delivery now, but I wouldn't count on it. read more

Dynamex - Just holding on to the package for 5 days. - Mississauga, Ontario

**UPDATED** This company is full of LIARS!! Every time I have called, one person will tell me my package is in the truck and on its way. When I call hours later because I still do not have the package, I am told they have nothing on the file! I have been promised daily that I would be receiving my package that day (since July 5, 2018) and still no package. I contacted Amazon and they have also contacted the company and they were also lied to! They were told that the company has been trying to confirm the delivery address. Meanwhile, I have spoken to the delivery company on a daily basis, multiple times a day, wherein they confirmed the delivery address each time. I have requested an email or phone number for head office and they would not even provide it to me! Moments ago I received a phone call from the person I have been dealing with at Dynamex and she advised that they cannot locate my package!!! Horrible horrible company! read more

Amazon continues to use this carrier to ship my packages and they are always late. Now I'm showing my order with over $140 in products "may be lost". I've asked Amazon to move dynamex to the bottom of my preferred carrier list because they suck! read more

Same as everyone else. They are flat out lying about delivery. Yesterday they claimed they were unable to get past the front door at 1130 PM. Today they claimed delivery was completed at 1130 PM. Package is not here and I was in my living room the whole time and didn't hear a peep. And who on earth delivers at 1130 PM? They're liars and crooks. read more

Already delivered my packages to the wrong addresses twice before, and now, their tracking system said "Expected by....April 4 by 9 pm" It is 9:00 am April 5. Glad I am a Prime Member so that I did not have to pay $6.99 for a speed that CanadaPost can beat. Like others have said....why is Amazon still using them? read more

I Have been waiting for my package from amazon Went to track my package here is what was said Your action required The carrier was not able to access the front door to deliver your package. This sometimes occurs when carriers do not have an access code for a gated community or secure building. Please contact Amazon for next steps. Its a old building with a standard buzzer and there was two buzzer codes given i was also home all day Saturday address was correct NO ONE TRIED TO BUZZ ME Looks like they just wanted to get off work early Now the BS at my end amazon.ca wants to credit the money back making me re order everything Amazon read the reviews this looks bad on you as its your choice to ship with them If i wanted this BS and to wait this long i should have just ordered from Wish read more

They always throw the packages (even if they're super fragile) on the front porch like a newspaper, and leave, without ringing the door bell or anything, so it can sit for hours on the porch, risking being stolen, while we're at home waiting for it. 9/10 times they've done this, and 1/10 the guy was decent enough to ring the door bell and not just throw the package. read more

Edit: got the package the next day. Driver was up front about delivering to wrong house and seemed nice enough. Only adding one more star to original review for that reason. Still haven't gotten a response from their support email and don't expect to ever recieve one. In other words, poor communication and customer service. read more

Garbage. 3 items not delivered though they claim they were at 17;15 that day. Customer service total uninterested. Ps. They managed to deliver a 43 inch TVs the day before from the back of a saloon car They are as much use a a chocolate fire guard AVOID read more

The worst company ever you can think about it and I don't know why Amazon deals with them. I wish Amazon leader consider replacing this company as they provide poor and bad services. First time I bought an item from amazon and they didn't find me so they gave it to my neighbour and didn't leave any note that the package with my neighbour?? The Second time I bought an item from amazon and paid extra just to be delivered in one day but again another problem it delivered after 3 days. it was a gift that was supposed to give it to my daughter 2 days ago and here you go with this company. Amazon please change this company please or I'll go back to ebay. read more

Who the hell do these people think they are? Well actually the management sucked for failing to contact me back...the driver who lied about delivering the package to me in the first place deserves most of the blame here...from what I read this is all old news for some of you. It was a gong show from the start. I ended up with a refund from Amazon that should come from the vault of this supposed great shipping company. It's 40 minutes top from the warehouse to me house...took 2 days with nothing but empty promises. I apologized a few times for raising my voice as getting the package on time was imperative. The customer service ladies I dealt with with both companies were hands tied to get my package. To Cecile (I hope I spelled that right)...you were awesome. She was particularly helpful and patient with me...as were most of the staff I dealt with....that's why it's one star and not zero. Otherwise horrible experience. read more

Can confirm that they are pathological liars. We also live in a Buzzer building, however, after years of dealing with crappy delivery service from other providers (CP, UPS, FEx), I was given security cam access to my front door. Ordered on the 16th, Next Day Shipping. Its a Friday. Doesnt arrive Saturday, 17. Sat all day. No call, no buzz, no appearance. No biggie. Its the weekend, its the holiday season, its winter. Its all good, as far as Im concerned, because I try to be an understanding and patient person. Doesnt arrive Sunday. Sat all day. No call, no buzz, no appearance. They set my package as 'Delivered' anyways (So they can cover their contractual **ses / obligations with Amazon). Called CS and gave instructions on how to reach the building, and how to contact me. Provided 2 phone numbers to go with buzzer code. Driver say its because they cant find the place in a world of GPS and Google and Cellphones. Fine. Doesnt arrive Today, Monday, 18th. Sat all day in front of a security feed, 2 phones and ofc my Buzzer Code, linked directly to my home and cellphones. Again, No call, no buzz, no appearance. They set my package as 'Held'?!?: Expected By Dec 20 - 9:00 PM EST Hold Scan Dec 19 - 4:32 PM EST | --- Marked as Delivered the day before, clearly not truthful Receive Scan Dec 17 - 8:08 AM EST Created Dec 17 - 4:51 AM EST Called CS again and Now Amazon cant even reach them. This is the THIRD time this has happened with ONLY these guys, and ONLY these guys. I used to rag on the Big 3 on how their service was sub-par; compared to Dynamex, UPS, FedEx, and DHL look like saints. read more

Dynamex drivers are terrible with delivering, they lie about delivering trying to deliver the package. Calling into support does not fix the issue, they do not follow up after promising to look into the reason. Auditing of the drivers need to be completed. I have to order the items again since they then return to seller. read more

as per all the other reviews online, this company is brutal. I was waiting for a package for HOURS today. As if regular shipping isn't bad enough, Dynamex says they deliver until 11pm!!! My package said scheduled by 9pm at least. I called Amazon at 10 to tell them they hadn't arrived and they contacted Dynamex who said it would definitely be there by 11pm. It's 12am now, and no one ever showed up. The tracking hasn't updated since this morning, so I can't tell what's gone wrong. I called Amazon and let them know not to bother with the package at this point, no way I'm waiting around until midnight tomorrow for a package that might or might not show up. In the future I'll shop at Best Buy, and leave Amazon alone when possible until they've ditched this awful shipping company. read more

I am thinking of canceling my Amazon account just because of these guys... I have been complaining to Amazon at lease 3 times in the past year and nothing changes. No idea when they are supposed to come, they say they did and could not enter then no news for 2 days (with a status package arriving today and I've been waiting staying locked at home for 3 days in case they come). Seriously, even free delivery is not worth the stress and aggravation. AMAZON WHY ARE YOU STILL WORKING WITH THESE CLOWNS?!!!! read more

My husband ordered something for me off Amazon.ca and had Prime two day shipping. The app said it would be delivered today by 9pm. When I checked to see who was delivering it was Dynamex. I have never heard of them before. I checked the tracking and it said it was picked up at 6:36pm. And yet I had not received it. At 12:31am I got an incoming call from the building buzzer. I answered it, good thing I was still up, and it was Dynamex. I could barely hear the guy. When I commented that he was delivering after midnight he said something really quietly so I couldn't hear. I told him I couldn't hear him and then the system hung up. Eight minutes later I get a knock on my apartment door. I look out and my package was left against my door and the delivery man was almost at the elevator. I NEVER want to have delivery from them again!! read more

Not even worth the 1 Star!. Apparently I received my parcel from Amazon which was shipped through this carrier. Was supposed to be Prime's one day service. I waited all day and kept tracking my package. Said it was to be delivered by 9pm. At 10 pm I still had not received my parcel, which was for my grandaughter's birthday. But lo and behold, I looked at the tracking again, both on Dynamex site and on Amazon and it said delivered at 6:21pm. REALLY? Are these people crooks, are they keeping the parcels? AMAZON, PLEASE STOP USING THIS CARRIER!!!!! The girl at Amazon was very pleasant and helpful but I never received the package and will receive a refund. But I need this item. Is this why Amazon Canada prices are so high for some items in comparison to the US site? I am so disappointed, will not join Prime again and will cancel my membership. Please smarten up Amazon. This company is totally UNRELIABLE!! read more

Dynamex missed my two deliveries back to back that were guaranteed next day by 9pm on Amazon. So for me, their punctuality and success rate is ZERO % (0/2). Shame on Amazon for using these people. IntelExpress that Amazon used for a while were always 100% accurate and within business hours (9am-5pm) with a pre-notice of delivery within the hour and proof of delivery with photo... I do not understand why Amazon would use sub-par Dynamex and t-off their customers to save a few bucks. read more

Dynamex has the poorest service in Toronto. They did not even deliver my package which was supposed to deliver a week ago and I am actually tired of calling them every day to check an update about my package and there is no update and each time the fu*** customer service says you will get you to package today. It's really frustrating and please do not use their service by any cost, please. Strong recommendation. read more

I received the free 1 day shipping AND it arrived even earlier than expected. However your driver decided to leave the package outside of my glass door in the RAIN? Not only is my package RIDICULOUSLY WET you also left it out in the open for anybody to steal EVEN THOUGH I have a glass door thingy(forgot the name for it). Oh boy. Thanks for the fast shipping though, thats awesome. So keep that in mind if you work during the day and expect people to use their common sense, as aparently its not that common. read more

Same story as many others. Ordered things from amazon, waited and waited, no shipment arrives. After a week I log into my amazon account and read that the shipment was returned to amazon, 'Customer refused delivery'. As far as I know they were never at my house, I had no note or anything claiming they had been here. I will surely avoid them in the future, as I have read tons of negative reviews on this company. read more

Worst shipping experience ever. My package was delivered to the wrong place and someone else signed and took it. Then the system didn't tell me until after 11pm that the package had been signed for at 6:05. I had to re-order an uglier colour in an item because my first five choices were now out of stock. Amazon was as helpful as they could be but I will never order something again if this is the delivery service. read more

I'm going to preface this review, I order from Amazon frequently. We're prime members and value this service, but it really has not been very effective lately. This time, I chose 1 day shipping for silicone covers for my fitbit, and they have yet to arrive after 2 solid days of waiting diligently and with consistent follow up. On the first day, I was home, the company updated to attempted delivery, but never once called, knocked or buzzed. No one ever came. We have someone downstairs who also can receive packages at the building office, she never had any correspondence with the driver. I called dynamex and spoke to their representatives who were blatantly rude and didn't have any information to offer. I was assured that they though they took down the information again to leave item at the door and to call, and buzz when it arrived. On to day 2, awaiting second delivery. Stayed home yet again. Checked the online tracking page from dynamex, called in several times and was reassured that the package was in the way and that the driver was running late because it was picked up past 5 o'clock and the drivers have to complete 80 stops. So, my husband and I waited patiently. We even ordered food in so that we wouldn't miss the delivery. Revisited the website and called when it was past 9:30 the time when we were assured it would be here. The driver had set the status to delivered. I then called in to say it hadn't arrived, got hung up on the first time and on my second call was told to follow up in the morning with Amazon or to launch a complaint because the night staff had no idea where it was and said it had been "delivered". I was told that there was nothing they could do. Day 3, called in the morning to clarify status. Still no delivery and staff on the phone were very rude and don't listen to concerns. There is no way to pick up your item, there is no way to know when the item might be delivered (sometime between 4-8, but it could be later or earlier). Responses were all presented with a disconnect between company and employees and clients. They were as such, "well if the driver doesn't deliver it, they don't get paid." This company is not very transparent or accountable. They are not professional and don't own up to their mistakes. They put onus on the customer to Dela with amazon if we have problems. They place blame on their own drivers rather then finding solutions. Incompetent. read more

For me, Dynamex was okay! I recently ordered something from Amazon (Canada) and saw that the shipper would be "Dynamex". Naturally, I went online to find out more about this shipper that I'd never heard of and was mortified after reading all of the negative feedback. I can only speak for myself, the package I ordered from Amazon was delivered to me by Dynamex on time, unscathed with no issues at all. I'll be doing more shopping on Amazon in the next little while so I will be sure to come back and update this review again. read more

There's a pattern. Claim to deliver when you didn't bother. They are taking on the 1-day deliveries, which attract a premium from Amazon, failing to deliver and blaming the customer for not being home. There are enough cameras on people's front doors that you can't get away with that anymore. My guaranteed 1 day prime delivery is not yet here - it's 2 days already - and I have no idea when it will show up. I really want my package, so I'll wait until tomorrow, but then I cancel, which is bad for everyone. Amazon need to drop this company as they are doing harm to the Amazon brand and devaluing Prime. As Amazon customers we need to be making sure that we lodge complaints through Amazon and posting online so there is evidence for Amazon to cancel their contract. read more

Just like most of the other reviews, the last 3 deliveries never made it yet they reported attempt was made but business was closed. 2 times I stayed until 8pm which was the "will be delivered by" time. Checked my security cameras later and of course no one ever came to the door. Cant believe they get away with this. read more

Absolutely appalling service!!! BEWARE - This is Tforce Final Mile (formerly Dynamex: https://www.tforcefinalmile.com) I will have to seriously reconsider shopping with Amazon if they insist on using this company. Here's the run down. A package I bought online on July 9 was to arrive to my office on July 17th. The driver came when the office was closed on July 17 and I received an email that a second attempt would occur the next business day. On the next business day, no one came. I phoned customer service on July 19 and was told 'the package' didn't make it on the truck" which is why it didn't arrive. I was told it would go out the following day (now July 20). On July 20, the tracking website indicated that the package was loaded on the truck at 1:00pm for delivery but by 6pm, the tracking was updated to "bad address" so I call customer service to find out what this means and why again, no delivery. Odd. Up to this point, I am completely understanding that sometimes deliveries can't be made within a certain time frame, but what boggles me is this 'bad address' notation. As a delivery company, isn't part of the job finding out how to get to various locations? I also assumed that the first driver would have made note of our business hours so that the re-attempts would arrive before closure, but I assumed wrong. Where things get unpleasant is after this point. Customer service clarifies that "bad address" means....the package didn't make it on the truck...not that the driver could not locate the address.????? I inquire if the package will be sent the next day (July 21) and am told yes; it should arrive in the morning since the deliveries will start at 6:30am. On July 21, I see a missed call on my cell from a Vancouver number. I live in Toronto and this package is in Toronto. Naturally, I miss this call because I am working. At 12:00pm I phone customer service to inquire once again about the status of this package which did not arrive in the morning, as I was expecting. The customer service rep tells me, "the driver called you at 10am. He couldn't find the office." We confirm that indeed that Vancouver call was the driver who was lost. The rep puts me on hold to call the driver and comes back to me with "his GPS was not working and he has since left the area." I'm a little annoyed at this stage because my office is located in an area with heavy pedestrian traffic with LOTS of people who can give directions. I would have also guessed that if the driver was lost, he would have called dispatch for accurate directions if he could not reach the customer (again, sadly, I was WRONG). The rep tells me the driver is refusing to drive back. I then ask, when the package will be resent and am told Monday July 24. On July 26 I'm still waiting. I receive a call from the driver at 12:00pm (on July 26) saying he's close by but lost, so very happily I provide him with simple directions. My bldg is the largest building around (you CANNOT miss it -- it's towering and there is nothing else like it). Based on where he tells me he is, it shouldn't take more than 10 minutes to arrive since he has parked his truck and is walking. At 1:00pm, I call back the driver and get no answer, so I call customer service to see if they can find out where Mr. Driver is located. They tell me he's not answering so perhaps he's on the way. I call Mr. Driver from a different number and surprise surprise, he picks up. I, being very concerned for his well being, asks if he's still looking for the office. What am I told: "Oh, I don't have your package. It is on a different truck. Another driver will bring it." *Cue Angry face* BUT rather than argue with this person (since I can hear traffic noise in the background clearly indicating he's now driving), I call customer service and reiterate what I've been told. The rep tells me, that this original driver has the package and they will call him to return to my area, then follow up with me. I doubt I will hear back unless I call. It seems the drivers ride around town making up excuses why they can't deliver packages and customer service isn't much help outside of reading the info I can see for myself in the tracking log. The moral of the story: BEWARE OF THIS COMPANY and consider working out alternative shipping with Amazon. I love Amazon and have never had anything but fast and pleasant experiences with them, but THIS...THIS is nonsense. This shipping company is absolute nonsense. **FOLLOW UP** - On July 27 I phoned Amazon about my frustrations in dealing with this shipper, and they not only issued me a partial refund, but are sending a replacement package through a different shipping company on a rush order, and free of any added charges to me. This is why I love Amazon. read more

I've ordered at Amazon 3 times and never received all the packages which was supposed to be delivered by Dynamex. Outrageous! I've received my items shipped via Canada Post and Amazon delivery but when it's Dynamex, it never gets here! Worst courier service ever! read more

3 days late, false updates, lies about business being closed. Lies about leaving a note on the door. Really should review the drivers ability to deliver read more

They clearly steal packages, let's be honest here. They said they delivered I was in all day. Then on their tracking they write that they returned the item to sender on the day it was supposed to be delivered to me. On the Amazon website the tracking info is completely different. Not sure why any company would use them. Garbage. read more

I'm sorry to say but this company is far one of the worst delivery services in Ontario.. Ordered a package on Amazon for 1 day shipping and no one never showed up at my doorstep that as live video recording 24 hours they claim to leave a note on my door but we know it's all lies, Amazon needs to find a better company so sad read more

They lied about shipping my amazon parcels. I'm contacting amazon to exclude them as a delivery option for future orders.

I have unfortunately had to deal with Dynamex several times as Amazon for some reason has not dumped this trash company at the doorstep (like they keep doing with my packages). They rarely deliver on the date they claim they will. Their drivers are lazy and argumentative. They often refuse to come up to my apartment - if I can not meet them in the lobby they will leave and say the package was undeliverable. When they do come up they just leave the box outside the door. They don't even knock! Today a Dynamex deliveryman paged up to the apartment so I could buzz him into the building. He did not say anything about wanting me to come down, so I waited for him to come up. When my package did not turn up outside the door I went down to look, and found it sitting on the floor of the public mail area where anyone could have taken it. Absolutely nothing was said to suggest to me that this is where it would be. The utter disregard for clients and their packages is appalling and it astounds me that any retailer would associate themselves with this company. read more

Can I give half a star? This is the first review I've ever written, and I even find it ridiculous that I feel the need to write a review, however, this is a joke. I had my package arranged to be delivered to my place of work. Our doors are unlocked, there are tons of staff here who can receive it, its a common thing amongst all employees to have their Amazon packages delivered here, as it is a safe and convenient way to manage receiving packages. This is the firs time I have experienced a hiccup, and the first time Dynamex has delivered a package for me. The driver noted that he tried to make an attempt to deliver the package at 7:07. My business is open until 11pm, front doors unlocked until 11pm, yet he said he couldn't gain access to the building. Best part is, I was on a break outside at the time the driver said they could not gain access. Disappointing to pay for a premium service with Amazon, for them to use such a poorly rated delivery company. read more

Absolutely useless. Two times they have failed to deliver on time. They never leave a slip, and never reattempt delivery unless you hound Amazon to call them. So what do they do? Fake a delivery and keep your items? The first order they said "come to the depot to get it." It had 2 delivery attempts. One during business hours where no one showed up, and another late at night after closing. It took a few more days and conversations with Amazon to get the item. The second order that landed up with them is still missing. I was told the morning after they failed to deliver the item that it would be delivered today. Never showed up. Had to talk with another Amazon rep you says it will now show up tomorrow but I won't hold my breath. From my own experiences and others, I get the impression they don't even send drivers out. They just say they failed an extremely late delivery attempt and ask the customers to come to their depot. Amazon PLEASE stop using these scammers. read more