Big Dog has been taking care of my Dish Network system for 13 years. Every time I have a problem…read morethey are prompt on helping find a solution. I had an issue with billing and they called with me to help me get set up on autopay! They have been a great company to work with!

I visited Big Dog's website and found a page at https://bigdogsatellite.com/tv-promotions/ which…read moreadvertises an America's Top 120 package for $64. If you visit the URL and scroll towards the bottom you will see it. I sent a message thru their webform and got a call back and a message left. I returned that call and spoke with someone who insisted there is no $64 package and that I would be paying $90 for it instead. I even gave the person the page URL and he instead that they (presumable those at the Cedar Rapids office) were not responsible for what was on their corporate webpage. I posted on Big Dog's Facebook page which they promptly deleted (so I reposted and will continue to do so) and sent email through their link title Corporate on their page. A few minutes later I got a call from Zach to resolve this issue...which didn't get resolved. It just got Zach repeating that Dish Network is responsible for the pricing, no matter what the BD website says. He decided he was going to keep overtalking me and raising his voice, not a smart customer service type thing to do. I hung up on him and now I know why we left Dish Network many years ago.

Deon and Matt were a great help today! Made everything quick and smooth! I would highly recommend…read moretheir customer service to anyone! Great experience!

I could give a 0 if possible, the poor internet service that goes off at anytime of the day, a bad…read morefrontiers, specially the lady from Iowa City was so disrespectful when I tried to return back their equipment, I had to move to Cedar Rapids just to give back their equipment and get my refund and its 3 months that I haven't received it yet

decent speed, but charging 6 dollars to pay bill on auto pay is robbery. I have never heard of such…read morea thing. All in all wish I would have shopped better

"Other than near-daily flyers in our mailbox for a few weeks, we NEVER heard anything from or about…read morethis company until today (8/27/2026) at 3:40 PM, when a service tech asked permission to park a "20 ton rig" near the corner of our property and install a ground-level junction box. We never expressed interest in switching from our current provider. My wife refused permission and the tech drove away in his truck after a few minutes. We did not request this "service" and won't sign up for anything with this company!" Addendum: At 4:45 PM on the same day, a truck trailing a "Ditch Witch" began to install a box across the avenue from our house, i.e., no longer on our property. Within 20 minutes, an ImOn truck pulled up and parked ahead of it. Although this truck left, another (or the same) subsequently pulled up with a trailer in tow that held 2 huge rolls of underground cable. We spoke with the crew (mostly the foreman) for a few minutes to express our concerns. The foreman maintained that we should have received a "blue flyer" from ImOn that would have informed us about the project.

No longer at 124 collins rd they seem to move a lot?read more

Stopped in to look at a new phone that was free with a new 2 year agreement. Sales rep showed me…read moreone and turned to walk away. Provided no help didn't even look up my account to see what I may qualify for. I had to ask him to come back and discuss phone models. He provided no answers. I guess the word free, turns them off. I went home and decided to call back and complain. That went nowhere with the manager. The manager did provide a good tip, you can sometimes get a better deal online, and pick up at the store. I did order online, but picked it up at the SW store. It was worth the drive not too have to deal with the NE store. SW store was very helpful. I stopped in again recently to see if things had changed for the better and add a 3rd line. Sorry to say it was just as bad. Sales Rep had the deer in the headlights look when I asked for any specials. Once again no attempt to reach out for my needs and help. I left the store and ordered through the Verizon call center. I received my phone the next day with two great promotions added to my account and a sincere appreciation for my business. Even the accessories were priced right. Brick and mortar stores are truly turning into a waste of time and gas. At least for this NE store.

customer service is horrible. waited in the store for an hour just to be told they won't get to me…read moretoday before they close. I'm in the store, stay until your customers are taken care of. corporate cool with your employees telling customers to leave?

Unfortunately my mom was paying automatic withdrawal for 2 years for a service she was no longer…read morereceiving. We caught it and called to cancel. The customer service was not kind or helpful. He wouldn't cancel her services because her social security number wasn't the one associated with the account. I explained it was the social security number associated with the bank account paying and she wanted to stop payment as she had not received the services for two years and no longer owned the home associated with the service. He said he couldn't cancel because we didn't have the social security number on the account. He said, even though I was sitting next to my mom, I could be her enemy and want to mess up her coverage and it was against the federal law for him to cancel it. He yelled this at me and when I was quiet he said have a nice day and hung up. My mom's hard of hearing and I make all her calls for her. I have never had a problem cancelling any other service. Mediacom, electricity, gas, all went so smoothly and Mediacom actually paid money back after hearing she hadn't used the services for months. We caught that one early on after the move. Hard part about Century Link is they didn't ever send anything physical in the mail. For two years nothing but the silent automatic withdrawal. And now the refusal to cancel. I feel for all the people they must take advantage. Kudos to Mediacom and gas and electrical companies for have kind customer service.

If they had a category below 1, I would use it…read more They are the most unreliable and unresponsive. I had service setup. Got texts and emails. But a complete no show and zero communication. I called twice. 'Yes you're on schedule'. But they will be later. '. I waited all day repeated calls repeatedly saying they are on way. Never there complete no show. I work from home so in need reliability. I'm looking for someone else now

They are my go to electrician. When I first bought my house, I was new to the area. I went…read morethrough the yellow pages and got a bunch of estimates for simple projects. They were middle of the road, but I like their professionalism. I don't even call anyone else for an estimate anymore, I go straight to them. They get you in timely, and do good work. I would give them 5 stars except last time, the guy forgot my appointment. I called the office 15 minutes past, and he apparently forgot to write it down and double booked. Unfortunately, my house was being painted the next day, so I had to get the exterior light changed that day. He made it before I left for work. I let him in, and he let himself out. I won't let one bad apple spoil the bunch for me on this one though. I'll continue to use them on all my projects. Their reasonably priced, and their quotes are always spot on. They're quick too, so you're not paying for extra time!

From the owner: Eastern Iowa's premier electrical contractor since 1950! Handling all of your electrical, solar,…read moregenerator, and electric vehicle charging needs under one roof.