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    Dyste Williams

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    7 years ago

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    Options Insurance

    Options Insurance

    (18 reviews)

    Downtown Minneapolis

    My wife and I moved to the Twin Cities two years ago from the San Francisco Bay Area and sought…read morehelp understanding the insurance landscape in MN, and specifically to find the best value in home, auto, and umbrella coverage. While it didn't have the absolute most reviews of any insurance broker, the reviews Options Insurance does have--across Yelp, Google, and Reddit--indicate a strong reputation for customer satisfaction. And that's been our experience since working with our agent, Tippy Sourignavong. From the jump, Tippy demonstrated deep knowledge of insurance products (including terms and conditions that I found confusing), patience (in explaining the differences between policies), and responsiveness (often getting back to me within minutes for any question I had). She found us the best deal among insurers to cover our home, car (and later an additional car), and umbrella insurance from AAA; better than I could have found on my own. Before renewing this year, Tippy reached out, letting me know that she cross shopped my existing coverage across all the insurers and found us a better deal, saving us hundreds this year. She also flagged that insurers by and large were moving away from replacement cost value (RCV) to actual cost value (ACV) for roof replacements, which isn't as good, but out of her hands. I still appreciated the call out and it's exactly the type of proactive streamlined information I need to understand my choices and make a decision. I highly recommend Options Insurance and Tippy in particular as a starting (and ending point) for all your personal insurance needs.

    Terrible experience with Keri Dobosenki. Had been working with her for 5 years until she discarded…read moreme. Keri handed me over to a more inexperienced colleague because her "role changed." Of course she only said this once I reached out and said I was unhappy working with the new agent. However before this, I was never notified about this nor was this updated on my insurance policies because they all stated that Keri was still my agent. Anyway the inexperienced colleague tried to convince me to stay with my current insurance company even though the roof deductible was more than doubled than the previous year and didn't even cover roof replacement. DON'T RECOMMEND Options Insurance, poor customer service and they don't have the best interest for you, the customer.

    Jim Martin & Son Insurance

    Jim Martin & Son Insurance

    (2 reviews)

    What sucks more than shopping for insurance, except maybe the annoying commercials trying to get…read moreyou to shop for the insurance you don't want...until you really need it? Oh, I know! Getting ripped off by insurance companies that charge way too much and still screw you over by making you jump through hoops if, heaven forbid, you actually need to file a claim on your policy! Been there. Done that. Haaated it! Besides, I was sure I (we at the time) were getting screwed on our insurance premiums. So, I did the dirty deed and went insurance shopping.... and, you know what, it didn't totally suck. I don't even know how I stumbled across Dan (the son), but I'm glad I did, and I have never looked back. I mean don't get me wrong, I mean who doesn't just love those annoying TV commercials, that just make you wanna run right out and drive off a cliff? Right? Not me, no sir-ee. When I call, I want a real person, right then, with real answers and real customer service, and that is exactly what I get from Dan and his crew. I've even had to make several claims over the years and have had NO hassles whatsoever. In fact, I would go so far as to say that the couple of claims I've had to make have even been...pleasant! Gasp! So, do yourself a favor and stop getting ripped off by the big box insurance companies, and do ALL of us a favor and puhlease stop funding all those dang annoying commercials already!

    They got me the best rate for my auto/home insurance, and have been helpful and responsive to my…read morequestions in the year that I've been a customer. They are a smaller operation that takes pride in great service and making the process easy. A good option to consider if you're shopping around.

    Farmers Insurance - Natalie Lyon

    Farmers Insurance - Natalie Lyon

    (7 reviews)

    Nokomis

    Spoke to Cindy about getting a quote for home and auto together and she was unbelievably helpful…read more Best customer service I have had in a long time. It was also nice to call a number and get an actual person on the phone instead of a recorded message. Highly recommend based on this phone call alone, hopefully the quote is as good as the customer service!!!

    The BEST. Absolutely. I have been blessed with four…read morebeautiful homes in four states for 30 + years, all with price gouging Chubb Insurance. All these coverages were complex and costly and years later when we suffered a large claim, Chubb closed that office in 2007, here in Minnesota. ( Rosenbloom& Rosenbloom. Moved all their staff to an existing company). We had a lovely agent who was not well trained and had made major errors. In our policy. So we lost.... a lot. So ... I am now very very careful in researching agents, READING Yelp reviews, all of them, and especially learning exploring the many questions to ask. Then, I spent 2-3 long relaxed calls with most of the agents over several days. I took detailed notes and keep them in a Meade flexi 3 ring binder with names of agents dates at the top of each page. I find careful detailed notes are a big help in deciding which agent looks the best. Natalie is the VERY best agent I ever had in all these years. She is bright, extremely knowledgeable in all aspects nuances of coverage/ claims issues, so very comfortable easy and calm to work with, (rare) and a truly lovely and delightful human being. She and I spent many calls going over all the details of the needed policy. Our coverage is very complex and includes a rental with important old pieces of furniture and a lot of " stuff" in storage. Farmers to my knowledge is the ONLY company that will provide homeowners with 100 % coverage also on your storage. ( good if you are renting and storing most of your things for selling or family distribution later!!). Most other companies only offer 10 % of the total homeowners on storage or 25-50 %. I interviewed five other companies and Farmers offered us the most thorough RENTAL homeowner's insurance coverage. Their terms are EXCELLENT, their coverage easy to digest, and you can settle the contract with 100 % PEACE-OF-MIND! Good luck!!

    Wilebski Insurance Agency - Erica Wilebski-Wilebski Insurance Agency Owner

    Wilebski Insurance Agency

    (1 review)

    Downtown St. Paul

    I'm a bargain hunter who threw away $1,400 a year because my insurance agent was "good enough." I…read morechecked out Yelp on a whim, and Erica Wilebski's five-star ratings got my attention. So I called her. A week later, I had exactly the same house, car, and umbrella coverage at an amazing savings! Erica worked quickly, reliably, and caringly, an agent who really knows insurance and authentically cares. Our texts became occasions for sharing who we really are. That's Erica. Her ethics, loyalty, professionalism, and authenticity are impeccable. I could have saved heartache and $15,000 if I had talked to Erica 10 years ago. Don't make the same mistake I did. Call her and see for yourself.

    From the owner: My name is Erica Wilebski and I started my agency in July 2016. I was born and raised in Minnesota…read more I grew up in St. Paul and currently reside in Woodbury. My passion is to have the best Agency for all of my current and future clients! My philosophy is to treat everyone I work with as if they are my family. I truly take pride in how I have molded my agency! My goal, as your agent, is to create a long-lasting relationship. I will be there if and when anything happens! Our philosophy is to treat everyone we work with as if they are our own family. Our goal is to get you the best coverage for the lowest price. Most importantly, we want to make sure that you are covered correctly. We review your coverages and advise you on your best coverage options. We want to make you a client and friend for life and be your agent for life!

    Dyste Williams - insurance - Updated June 2026

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