Total fan of this Ace Hardware because of their expert staff and excellent customer service. I've been to this location just a few times and other than today I knew I what I needed and finding it wasn't complicated. But today I had to fix a plumbing issue and needed expert help. I took pictures of my plumbing issue on my phone and went to Ace with the hope that I could show the pictures to someone and they could help, not expecting much though. I found the first employee and shared my pictures and issue to her and she sent me to their "resident plumber." Wow! This guy knew exactly what I needed to fix my problem. From the pictures I showed him he diagnosed my problem and showed me the parts I needed to fix it until I can get a plumber to ultimately fix the issue. This guy was an expert. And Ace had what I needed. Then I went over to look at the yard items and found a small bird feeder. A staff member saw me looking at the feeder and voluntarily told me that most of the feeders and related items were located at another location in the store and pointed me in the direction. She didn't have to do that but I'm glad she did because I would have not known about the location. read more

Went to this store last night with a leaking water knob piece. I didn't know what to get since it didn't have the whole piece. Yeah and just I didn't know much about what I was looking for, main point. Lol so 3 people asked if I needed help and I didn't at the time and then Jim asked if I needed help and I did and he took like over and hour of his time to help me fix this piece. He gave me options of parts for me to put together and that seemed like a lot of money and work and so he asked if he could take the knob apart and see if he could pretty much re build it. He for real put all the tiny parts together and re did the knob. It all came to 12$. He saved us a lot of time and work. Thank you so much for your help Jim!! Much appreciated. And it did work and doesnt leak anymore!!! read more

E&H Ace Hardware - Hardware Stores Near Me - Akron, Ohio

Ace not only helped me purchase my new Craftsman riding mower, they delivered it and the wagon attachment to my home. Tim the store manager has always considered his customer's needs in their purchases, is personable and offers his assistance. Tony Thompson from the warehouse department who delivered my mower took the time to show me how to operate it and attach the wagon. He took the time to watch me operate it for the first time. When you are a widowed senior this type of consideration creates loyalty to the Ellet Ace. This is not my closest Ace Hardware, but they go above and beyond a buyers expectations. I highly recommend them. read more

I have been going to this store for a few years , the staff is always very pleasant and friendly for the most part they usually have what I need . The manager Adam is always very helpful and knowlegable and great to deal with . The reason for this review is to put some positive vibes out here and say job well done ladies and gents . read more

I have been doing business with this business for 13 years and I have given them high marks. That stopped today when I complained about the advice I got from this "expert" guy in the paint department who really sent me down the wrong road. When I challenged him ion this he said said" I gave you a recommendation, you made the final decisions". Really! At this point I got pissed and got booted out of the store by this 20 something manager.I'm holding back my real feeling and have put in a call to the district manager of the 3 Franchises. If I get this complaint resolved, I'll redo this review. If you don't see it, it didn't work out that well and I would recommend you go to Lowes or Home Depot.. read more

The people that work at this Ace Hardware are polite, very helpful, and very knowledgeable. There customer service should be a model for all retail stores. read more

I arrived at the store at 8:02 but they had closed at 8. I called the store and the manager answered. He agreed to let me in as long as there was at least one other employee still there with him. He helped me find what I was looking for and rang me out, saving me a trip to Walmart. I offered to buy both of them a bottle of coke but they declined saying they were happy to help. Most places will feed you some line about the registers being shut off, but this is a nice family run store. They've secured my business to say the least. read more

Our last 2 experiences here were horrible & we will take our business elsewhere from now on. In late 2016, we had an older storm door window break & needed a replacement. We took it to this Ace Hardware location & despite cutting the plexiglass window, they kept & threw away the rubber gasket that goes into the frame. As a result, even though we attempted to tape the window frame into the door, the window fell out & broke again, It was a quick decision we made that got the window in use for months instead of making another trip & paying more money for Ace's mistake of not including the gasket. Our choice to not pay for Ace's first mistake led to our current situation. Upon taking the frame back to get another new window for it this year, despite me clearly seeing the service desk didn't take the proper information down to do the job, asking about it TWICE & being reassured they had all the proper info, 2 weeks went by & no call came to tell us it was done (since they hadn't kept our info properly) so we had some other shopping to do in that complex & decided to check to see what happened. They THEN admitted to not keeping the information properly this time but blamed us for it. Then, the service desk claimed there was another step to pay for the work (which hadn't been done) that we didn't have to do the year before. They promise to do the job, don't & THEN want it paid for in full? How can that NOT be a scam! Turns out, while we were told to go up to the front of the store to pay for the undone job (despite a credit card machine being right at the service desk that we used last time), the 2 employees responsible for the botch left the area. We then follow that extra step, pay for the work that was never done & now go back to a 4th employee who was dumbfounded by the whole thing. He then called manager Adam (now our 5th employee connected to this job). Adam was was anything BUT helpful. Remember that jingle about being the "place with the helpful hardware man"? IT'S A LIE!!! With temperatures set to go down in the single digits tomorrow, we were forced to put a screen back in this door instead of a window for 2 weeks over the holidays. Adam played a cowardly back & forth game of "yes I will, no I won't" with our job. When my mother, a 77 year old diabetic widow of an Army veteran, started to complain because no compensation was being offered for either mistake they made (yes, by now some choice adult words were being thrown around), Adam once again changed his mind on doing the job, made us literally chase him through the store to get our window frame back, forced us to take a refund after I begged him multiple times not to do so, banned me from the store after I responded to my mother's complaints by trying to tell her to stop with Adam now complaining to me how I responded to her & he expected her to come alone, despite her no longer driving, to get the frame picked up again whenever it could be done, which was still a guess on his part. Nice guy, huh? WHAT A JOKE!!! Now our home will stay colder & less safe all because of the MULTIPLE MISTAKES SPANNING MORE THAN A YEAR this Ace location made. I regret now using them & instead should've ordered the cut window online. The gasket never would've been lost & the first window would've never fallen out. It's pathetic when you can't trust your own local service providers to do the job right & instead have to order online to get a job done properly. We can get another window cut but not before these coldest temperatures hit tomorrow as it's late afternoon here. THEY made multiple mistakes, refused to give any compensation for them, proceeded to blame us for them & then are surprised when that attitude makes us upset? Our jingle to them? Ace is the place that won't get any more of our cash. It hurts me to say that because a respected childhood friend of mine is a manager at one of their other local stores. I'm 100% certain that he's a much better manager than Adam is & hires more competent people than the 3 service desk people we we've been failed by since 2016. I WAS a respectful Ace customer until their mistakes literally let my mother sit in a colder, less safe house & then they blamed both of us for it. BTW, I signed in using Google to get this review up ASAP. Never been a Yelp member before. Think it says my hometown is San Francisco because of that login but we definitely actually live in Akron, OH just a short drive from this Ace location. read more