Stopped in to have a paint sample altered so I could buy a gallon there... rude, snappy woman…read morebehind counter was no help. Typical Hudson Ohio personality, I will never buy another gallon there and I use many gallons a year!

I went into this Ace Hardware and I needed some special hardware for a fancy Walker for an elderly…read morewoman. The staff here is so amazing. I had two gentlemen helping me find all the pieces and parts that I needed in a hurry. I didn't think it was going to be possible to find what I needed to fix the walker at any hardware store. I thought I would have to order it online at the company and wait. I was pleasantly surprised with all the assistance and help that I got from these two gentlemen putting things together and figuring it out. I was able to fix the walker on the spot, Ace Hardware might be the cheapest place to buy things, but they definitely are more than willing to help and also carry special items that you can't find elsewhere. If I had gone to a regular giant hardware store, I never would've put this together myself. this is a great little homestore love it.

Great place to go for affordable appliances. Customer service is also easy. Definitely recommend.read more

we ordered a washing machine and a stove to be delivered on the same day. Washer i…read morewas delivered at 7:30 in the morning. Lowes says that the stove is on the truck and the driver say that it's not then you call Lowe's and they tell you a fulfillment team will call you within 24 hours. Unacceptable. I have no stove on a Friday and I have to wait for them to call me. I will never use Lowe's again.

My wife and I have had an overall positive experience at this Menards, and now that we've been…read morecoming here for a while, we know when to come here and when to go to their competitors. We have found that the pros mostly outweigh the cons. We've saved some money coming here through the years and have almost always found what we've needed for own home repairs and yard maintenance. The store is clean, well organized, and store employees have always been helpful and friendly. I've used the Menards app to see if the store has what I'm looking for and to help me locate items once I've found them. That's very useful. We get a kick out of finding food and drinks there. Couldn't believe we found giardiniera (spicy relish often used on Chicago-style hot dogs) and other items there in a pinch. It's saved us from going to a much busier grocery store. We've rented their pickup truck to bring furniture to our daughter''s new place. That was a good value and rental was a snap. But there are three things that we have found not so great: 1.) Their garden section is hit-or-miss with plants, and sometimes the plants look a bit unhealthy. 2.) I wish product reviews were available on their website and app to help me decide if products I'm considering are good or not. 3.) I think the rebate system is terrible; unless you are spending a lot, sending in a rebate slip to get back 11% on a five dollar item isn't worth the postage stamp, and you aren't always guaranteed that an item has a rebate attached to it-we recently discovered that. Also the 'rebate' is store credit, so not really cash back in your pocket.

I can't understand all the 1-* reviews! this store has everything and usually the prices are lower…read morethan Amazon! my only 'complaint' is the huge size of the store! at 82, the store's size is a challenge!

I will from now on always drive the extra 15 to 20 minutes away to get anything hardware related…read more First of all to get any kind of service you feel almost as if you are bothering every single person in the place which by the way I saw at least six people working there that never once looked up as I was standing in the same place for more than 10 minutes waiting for service. To me you would think that they'd be happy to have any kind of customers instead of acting as if you're ruining their day by asking them for help I was getting a flashlight and you can't get them because they're all completely locked up if you're not interested in helping people then unlock the merchandise so that the people can help themselves.

I can't say enough good things about this place! At 79 it's difficult for me to do certain things…read morethat I used to do. These wonderful people assembled my new lawnmower and delivered it to me. She even lifted it out of trunk for me! It's these things that make a business more than just a business but a true neighbor! They have won me away from the "big box" stores for sure! Thank you Ace Hardware of Kent!

Friendly staff. Aisles are well organized. Dimitrias always help me load my truck. He is the best!…read moreThis location is my goto place for materials.

We recently purchased a GE Refrigerator/Freezer from Home Depot (4066 Medina Rd, Fairlawn, OH…read more44333) which came with Free Delivery and Installation. Delivery and Installation was a joke. All that was done was to carry the appliance into the house and plug it in. The refrigerator was brought in as it was shipped by the manufacturer. This means that they did not install handles or shelving which was shoved inside the refrigerator in boxes. They would not install the water line because our shut off valve was not immediately behind the refrigerator. We called a plumber out and he thought this was crazy because we had a setup with a shutoff valve right below the refrigerator in the basement which he indicated was to code. He advised doing nothing and we should simply hook the waterline into the new refrigerator ourselves. The 4 refrigerator doors were totally covered with a blue protective film which was also tucked into the seams so it could not be removed cleanly. When I asked the delivery man about the protective film, his response was "do you expect me to spend my day peeling this off". My wife and I spent hours over 2 days trying to remove the film but are still left with blue film around the edges which we can't get totally out. If you look at the Home Depot website, they have a picture of delivery men carrying in a refrigerator very similar to ours that that has handles installed and no protective film on the appliance - FALSE ADVERTISING! We will never return to Home Depot again.

Menards... Where do I start? I ordered a few things online. I got the series of emails and texts…read moreabout the order being ready. One of the emails said to drive through delivery but smaller orders could be picked up inside. The smart assed kid working up front could not have been more rude than he was. I asked him about picking up inside and he said "It's in the very back right corner of the store." I said "But that is the same place you go to if you drive through. Why do you bother saying small orders can be picked up inside?" He snapped at me and said "It's in the far right corner of the store sir." Younger me would have grabbed him by the shirt and slapped him silly for being that disrespectful, but as a man now probably 50 years older than him, I let it go. I went to use the drive through, which requires scanning a QR code from your phone. However, following links to get to the QR code took me in a circular loop where I MUST create an account. I will NOT set up an account. Every account you create is one more place a criminal can try to steal your identity, because businesses (like Menards) sell your information to scammers and hackers. I am an older man and a disabled Vietnam veteran. Menards stores are the size of an indoor sports arena. My old, tired legs simply don't have the steps in them to walk from the front door of Menards all the way to the furthest point of the store and then back again. I then thought "Maybe if I just drive to a closer entrance." Well, there are other doors, but they don't open from outside. Apparently they choose to presumptively accuse me and everybody else entering the store of intending to slip in and out of that door without paying for a bag of wing nuts... And it's not like you really save a ton of money shopping there. Lowes, Home Depot, Walmart... there are all within a dollar or so on everything they sell. You don't really "save more money at Menards". So, rude employees, demanding that everybody open an account so they can spam your email, and an extremely uncomfortable store experience for older people with mobility issues will keep me out of there forever. Now let's see how long they delay sending me a refund for the order I just cancelled. So call these people out for how awful the customer experience is.

web site is not easy to navigate. and you have to put more comments or it won't post.read more

im in California had broken Wrench -my local Matco rep guy was sik for several days i didnt wana…read morebother him - so i submited online warranty - and they Sent me BRAND NEW WRENCH and didnt even ask to ship old broken one in. now if i want i could order online just a rebuild head and swap it out and have 2 New Wrenches! i REALLY APPRECIATE the Matco Tools customer service. it was flawlesly, easy, fast shipping. i Really respect and appreciate that! (Dannys Automotive Rancho Cordova, California)

matcotools truck on the freeway in henderson nv exiting college dr would not let me in when i was…read moretrying to switch to the exit lane and almost forced me and my autistic child to crash!!! i honked at him since we could have DIED and he started to slam on his brakes and went even slower!! AGAIN trying to force a accident!!! license plate: 57F 466. i want a manager to call me immediately, this is unacceptable! i followed him and he went it looked like to his home since he smiled and laughed at me in the garage while i took pictures. i have photos of his truck and him. tall white male in brown shorts, sunglasses, and a short sleeved dark blue or black shirt. im outraged your company is endangering the lives of children and i will tell everyone!!! ive been told to file a police report, absolutely disgusting he laughs when my child and i could have been dead today just sad

Harbor freight is a great place just to walk into. The staff is always happy to say hello. If I…read moreneed help locating something. They know where it's at. This location is clean and well stocked. It's in a very accessible location as well. I enjoy coming here. And will keep coming back.

I spoke with Mary at this store and received GREAT service. Better than expected. While I was…read moreshopping, I needed help find a couple items and one of the staff directed me to the location and asked if i needed additional help. It made my visit to this store an easy experience. Thanks to all !! (Sorry, I didn't get the other associates name).

This place also appears to be closed. Three greenhouse and nothing else in site? So here are the…read moregarden centers around here!