Washnwerk damaged my car and verbally agreed to cover the damages. When I sent them the quote for…read morethe damages a few days later, they denied responsibility and denied ever offering to pay for the repair. Multiple other customers reported similar problems with Washnwerk. Here's what happened: I brought my car in for a window tint and picked it up to find damage on the rear driver's side of my vehicle -- white paint transfer and my light blue paint scraped off. When I discovered the damage, the manager, Garrett, acknowledged it looked like a white car had hit my car and verbally agreed to cover the cost of the repair. My partner witnessed this interaction including Garrett saying "We'll cover the cost of the damage because I don't want you to leave here feeling like we screwed you over." I did not file a police report that day because I trusted his word. I included a photo of my car that I took immediately upon discovering the damage. Upon sending him the quote for the damage, he claimed his employees denied causing the damage and that his ring camera footage showed nothing happened to my car. But that footage was conveniently deleted before anyone could review it. He also denied ever promising to pay for the damage. Because I trusted his initial commitment and didn't file a police report right away, I lost the opportunity to have law enforcement review that footage; law enforcement said they would have confiscated the footage the day the damage was discovered if I had filed a police report. I inspected my car for bird droppings the day before dropping it off at Washnwerk and a witness can confirm they didn't see the damage before it was left in their care. I am now stuck with a $1,000 deductible on a property damage claim for damage I am certain occurred at this business. I looked over the reviews left for Washnwerk on Google and found 6 other reviews describing damage to customers' vehicles such as exterior damage and new stains in the interior. In every instance, the customer reports that the damage was never remediated or at least doesn't mention any remediation. Washnwerk commented on one of these reviews claiming they wanted to make it right, but the customer didn't update their review to confirm any remediation had happened. One reviewer reported the exact same experience as me -- an initial offer to pay, later retracted. There are screenshots of these reviews below. I'd hate for this to happen to anyone else. Please choose a detailing company that stands behind their work and takes responsibility when something goes wrong. If you've had a similar experience and haven't shared it yet, please do share.

Garrett and his team provided great work, Excellent service, and detail on my vehicle! Quality…read morework and attention to detail! Friendly and professional customer service. Don't hesitate to give them a call if you're in need of a detail and added service on your vehicle.

My car was shaking every time I was braking. I took it to Frankie and he knew exactly what it was,…read moreI made an appointment a few days later. I dropped my car off and figured it would take about a week, waiting for the parts. His lovely wife gave me a ride home. He had it done within two days and that was with waiting for parts to come in. They are a lovely couple that treat their customers like family. Good honest work and a good price. I strongly recommend.

Car had some problems and i dont trust mechanics always adding on something. But gave Sutton a…read moreshot and will always bring my car to them. Honest work and explained everything to me and showed me what was done.

Sam is an excellent vehicle detailer. I highly recommend him for the job. He recently transformed…read morea car that needed a deep clean to looking like it came off a car showroom floor! Mark Scales Mark Andrews Jewelers

My neighbor recommended Miracle Wash Raleigh, and I now understand why. Sam was so easy to schedule…read morewith, arrived early, and did such a great job. It had been over a year since we had our car detailed/washed. We also have a dog who loves riding in the car, which results in slobber all over the windows and dog hair everywhere. Sam took so much care with every detail and our car has never looked better. We have out of town guests arriving this week, and I won't feel embarrassed to drive them around now. Thank you Sam!

Excellent work; very professional! James detailed my car and he did not miss a spot- he is…read moremeticulous! Please call him for all your auto detailing work. He is more than fair on pricing. We are glad we have him in our community!

Amazing job! James was responsive and reliable. It was easy to book an appointment time and he…read morecomes to you. The results were far more than I expected. James went above and beyond to make sure my car was immaculate. He steam cleans, brings everything he needs and does a fantastic job. He was also friendly, very pleasant and truly wanted to make sure I was happy with the service. I really appreciated the hard work he put into detailing my car, it looks brand new again. Not related to the detailing service, but I am new to this area and having a hard time finding a reliable lawn care service and James was very happy to post an inquiry for me. Really nice and kind thing to do for a stranger!

Demi (Owner of Auto Awakening Detailing) did an absolutely exceptional job with our 2008 Mazda CX-7…read moreinterior! I called him because his past clients raved about his great value, as well as, wonderful quality of work, and he most definitely did not disappoint! We asked for a full interior deep clean to prep for a new baby boy and we were so appreciative of all of his hard work and attention to detail - THANK YOU AGAIN!

Brian was very responsive and helpful! He did a great job at getting rid of all of the accumulated…read morepet hair and grime in our SUV. We would recommend Brian, and will definitely be calling on him to keep our rides looking like new!

Brian did a great job! Will call again for regular car detailing. Good value and personable.read more

Always great service, great tire prices . Even get air in your tires for free. Me being older…read morethat's a plus for me . Keep up The good work.

Great customer service! I have never been greeted at my car door for tire service before! Very…read morefriendly and courteous!

Called Big Will because we needed a car towed on Memorial Day and the guy we had used in the past…read morewasn't towing. Will was courteous, professional, and friendly and came right out when we called. Needless to say, he will be the one we call next time we need any roadside service!

Will is a really high class act. This guy is a gentleman and extremely helpful he filled me up with…read moregas and get me going till I can feel myself up with gas spending two hours with me for very little money just because he's a gentleman and a Christian man. Thank you will Dan Spencer