Reported a salesperson being highly unprofessional and got no response back. If you want someone to…read morelaugh in your face and not take your situation seriously then by all means visit Subaru of Greenville

I worked with this dealer over the last few days to buy a Subaru Forester and it was a great…read moreexperience... Until they told us the day before we were going out of state to buy it that they had sold it a week ago. Mind you, we were told that the car was saved for us and had already secured financing. The process was almost finished only for us to be called 20 minutes before they closed the day before we were supposed to leave. They acted as though they were doing us a FAVOR by telling us they had sold the car a week ago? And hadn't updated their stock? Right. Okay. In the meantime, we saw the price go up this morning on a listing they sent us and we were wondering why. It really seems as though they sold it out from under us at a higher price. Be mindful of the shady tactics this dealership may use to sell you a car.

If I could give less than one star I would. I had a 7am appointment. They gave me a courtesy ride…read morehome and did not call me throughout the day to give me updates. I got an uber and got dropped back off at 4pm. They said they were not able to get to my car because they were back up. My appointment was at 7am, were they working on cars from the day before. Also I have the dodge app where I can see every movement of my car. They parked it, dropped me off at home, took care of other people's cars, and told me they would keep it until monday. No consideration that i have to get to work. I said okay can I get a rental? I got two different warranties that covers that. They said unfortunately no. The service manager refused to show her face and sent someone else to do her dirty work. So anyway, make a long story short, I took my car home and made an appointment with Dodge of Washington. The scanned my car and fixed it all in the same day. Great service great communication. So yes, I live in Greenville and will drive a whole city over to not experience the poor service of East Carolina Dodge.

The buying process was easy and got a quote over the phone before driving 4 1/2 hours to the store…read more Arrived and the truck was as promised and looked really good. That is where the good stops with this dealership. The salesman told me they owed me nitrogen in the tires and wheel locks. I advised him I did not want wheel locks, and he said that he would not add them. I did not realize until I got home, they had charged over $300 for nitrogen and wheel locks on my paperwork. I don't believe they did the nitrogen either because they did not put the green valve caps on my truck. I have texted and called multiple times to speak with the sales manager, Micah, with no resolution after 5 months. I would not recommend buying from this dealership if you want someone to treat you right after the sale.

The ABSOLUTE best buying experience I have ever had! No smoke & mirrors just great customer…read moreservice. Started with a phone call with the internet manager & ended with the salesperson Robert Frye who was spot on AWESOME. This was my first purchase at this location and it will not be my last.

I had taken my Sorento there for about a year and had her form with the service. They're really…read moregood at communicating and being accommodating. Lounge is pretty nice, amenities and prices aren't too bad. I have to ding stars for a recent interaction. In short, they believe in coincidence more than I'm able to. After a routine service, I started seeing smoke. I had an appointment coming up and I asked them to look at it which they did. It was a gasket malfunction of some kind and of course, was going to be expensive. I mentioned that it didn't seem right that I had only started having the issue after my last service. I asked if there was any possibility of error on their end. They were a firm no. The service manager offered to give a discount on service (which already existed in their website); it remained a firm, albeit polite, no all the way to the GM. Never rude; not flexible in that way either. I expressed the concern and asked if they could consider helping. I mentioned that a few hundred dollars here in this seemingly-to-me gray area would result in thousands of dollars in continued business. They politely declined. They fixed it. But, they lost regular business in the meantime. I might go back for a bigger repair, but the normal maintenance, I'll take elsewhere.

I bought my new Toyota from Greenville Toyota one year ago. Shopped other dealers in the area with…read moretheir internet teams. Greenville had the best price. They gave me "good condition" trade in value from KBB for my eight year old car. I live in Greenville and like to buy locally. Posting today after a great experience in their service department.

We were working with sales rep Ed on the purchase of a vehicle for our son. We voiced a concern…read moreabout the vehicle. He informed us he would have the concern checked. After not hearing back from him the next day we reached out only to be told the vehicle was sold. When we explained how we were disappointed in the way things were handled his response was "Well what do you want me to do about it now?" Very unprofessional! We attempted to call the dealership to speak with management only to be transferred multiple times and never spoke with anyone. We would not recommend this dealership to anyone.

Customer service. Doug Henry does not do trade in because they do not want to do paperwork to…read moreacquire titles from bank or DMV. I walked in and told them how much money I had down which was over $3K they asked for double the amount because my credit wasn't good enough even though I had a 700 credit score. I left and traded my car into east Carolina Chrysler jeep dodge ram and they let me use my car as a downpayment. Was in and out of east Carolina dodge in less than 2 hours. DO NOT GO TO DOUG HENRY‼‼‼

On April 3rd of this year I purchased a Kia Forte for my Mother from the Greenville dealership. It…read morewas the absolute worst experience I've ever had at a car dealership I bought the car outright and gave the manager a envelope with a large sum of money in it and he complained about having to count it then when we were in his office taking care of the paperwork he mess up the t tag and just wrote over his mistake (see attached pic) then we didn't have the car for a day and I had to change the battery in the key fob then we had to go back the next day because they forgot to have my Mother sign some paperwork.. then my mother went down to pick up the owners card and got stopped by the police because the t tag looked like it was changed when my Mother went in and told the Manager about being stopped by the police he ask if she got a ticket and when she told him no he ask what do you want me to do about it she nothing and told him she wouldn't recommend Doug Henry to anyone he then proceeded follow her out and he became irate and told her that nobody would want to sell her a car and the told her to get thr F off his property and she told told him to get out of her face and he use the f bomb again. When my Mother got home she called Doug Henry in Kinston she spoke with Melissa and was told tha she would get back to her in a day or two of course that didn't happen Long story short if your thinking of buying a vehicle from Doug Henry in Greenville DON'T

Mid December 2023 I purchased a new Buick from Brown & Wood. Before I went to the deal, I had done…read morea little internet exploring and found a couple of Buick models that I wanted to consider. On my quick first visit, I met one of the sales staff and mentioned what I wanted to see, and that model was conveniently inside the showroom. We took a look and I got his business card. When I was ready to consider making a purchase I texted this member of the sales staff to let him know I was coming. When I arrived, that member of the sales staff was busy with another customer, and after a short wait, another member of the sales staff was directed to assist me. I explained that I wanted to test drive the model that was in the showroom, thinking that they would let me drive from another car that was in stock. They moved the car out of the showroom for me to test drive! After doing the test drive of that model plus one other that I wanted to try, I made my selection for purchase. I was very pleased that there were none of these "let me talk to the manager" long pauses that I have experienced at other dealers when buying cars in the past. I got one presentation which took into consideration a couple of discounts. Long story short, I left the dealership driving my new Buick. Good, professional car dealer experience.

I called to look at a used vehicle. I was asked to ask for Dwayne when I get there. I walked into…read morethe lobby to the counter and asked for him. The guy started chuckling and told me " Well, let me tell you, he is one handsome fellow", turned to another guy standing there and said that this is him. I took his outstretched hand and said " Nice to meet you". Then both of them started laughing! Guy behind the counter, when he was done laughing told me then " Just kidding, I am Dwayne." The car I wanted to see was parked right outside. He then called somebody else to show the car to me. After waiting for about 10 min, Dwayne then told me that the car is giving him some technical issues but he could show me other cars. I declined. He then said that I can look at new cars. I just said that I was done and left. Very disrespectful. I would never buy a car from there.

Went to Greenville NC location. Unhappy that they are now charging $1 just to go inside the yard…read moreeven if you don't buy anything. Got charged an Extended Warranty fee without being asked if I wanted it. Didn't used to "nickel & dime" you in past years. Also, a lot more broken glass and debris on the ground than there used to be. Enough so, it was more difficult to walk around. And the part I bought was defective - but not worth driving all the way there to return a $7 purchase ($9 with added unwanted warranty).

This place is a racket. You call and they tell you they have the parts. You go to the location and…read morethey want to charge you $3.00 a person to walk in the door to find out they do not even have the part. Stay away. It's a waste of time.

Kerstin Contreras was awesome, she really looks out for her customers. She worked with us for 2…read moredays trying to find us the right car. She was always very polite. And did everything she could to help get us the best deal along with Sabastian. This is the car I bought from Don Williams Nissan and they have been phenomenal.

I never do reviews low or like this but i bought a NEW 2026 Sentra and the aftercare service has…read morebeen nothing but horrible. The car seems good and some representatives (like Sebastion) are very good at what they do and are professionals in their work. The sales rep i got (Carter) made a bunch of promises and its been nothing but a headache with him since i gave him the check. I felt like i had to be very pushy to get the basic things he said was "no problem" before he got the check. I was a simple sale- i brought my daughter around to test drive- she picked and we bought (preapproved with bank). Then the second finance was done it has been a mess to get anything right. He (carter) doesn't respond to texts for days, then when he does respond he calls me a Ma'am, like we didnt talk a week and half ago. Sebastion had already taken care of my needs (since carter didn't respond). And if you try getting anyone on the phone there just be prepared to get transferred to voicemail. Worst service ever. I will not be purchasing here again. If i could revert the purchase i would and go elsewhere but that is not possible.