They cancelled our reservation of 8 but refunded only 4. They claim they refunded all 8 but we…read morenever got the credit for the 2nd 4. Do not use a debit card with them as you cannot get the bank to reverse/refund it. Also, they are quite rude in communications. We attempted to contact them multiple times and never got a response for weeks. Then they come back and say we are "harassing" them.

We had a fantastic time with Emily, our tour guide on the Wilderness zodiac Quest. We booked the…read morefirst trip of the morning and our group was very small, which made for a great time. The van picks you up and drops you off at the cruise docks, so no worries about transportation. They were very conscientious about getting us back to the boat on time. The cannery was a cool and unique venue, which included snacks and drinks after the zodiac ride. They have all the equipment needed to stay warm and dry. Emily was extremely knowledgeable and personable, which made for a great experience. We saw eagles, seals, deer, and of course, stunning scenery. 10/10 would recommend this, it was one of the highlights of our Alaska trip.

peter and eli are goated and hilarious! great time! good jokes a great little zips through the…read moreforrest and over the water!

Ben and Zach were great and helpful guides, and the kayaking and views were great! highly recommend…read moreto anyone visitkng the area.

We want there for tour but we didn't have enough time to do the one that we wanted…read more We hung out at the pier and shop instead.

We booked a private excursion for sept 2019 for our Port on a cruise in feb 2019. Our cruise was…read morecancelled in May 2019, due to covid, and this company refused our refund, saying all sales are final...now this is in complete contrast to their website, which states all cancellations within 90 days are 100% refundable. I will never recommend them to anyone..they have fantastic communication with you when are booking, but completely ghost you when a issue arises. DO NOT USE THIS COMPANY!

Booked an excursion for the kayaking at Orcas Cove. We lucked out and had amazing weather for our…read moreexperience. The staff were nice and kind. Easily located our guide after getting off the cruise ship and was quickly escorted to the speed boat. The speed boat ride was a quick 10 mins and we arrived shortly to Matt's boat to board our kayaks. Our guide was very informative and shared useful information on the wild life that we saw. She actively sought out starfishes, jellies and urchins for us to see up close and feel. We even saw a bald eagle-the only one during our entire cruise actually. It was a magical experience and well worth the money. Hands down the best part was the service and the people that helped us. Gave us great hospitality and recommendations not only for Ketchikan but other cruise ports we were visiting for our trip. Highly would recommend booking this excursion!

Great time. Our guide, Allie, was very accommodating and patient. It wasn't a fast-paced tour and…read moremy sons got a little impatient. I love that she took pics of us and encouraged us to jump in the water. Ideally we could have gone on the amazing rope swing we saw but I get the liability issues. Overall, a relaxing kayak plus gorgeous weather and scenery including eagle nest

We loved this excursion. We purchased it directly through our cruise ship and it was well worth it…read more The tour itself was informative and fun. The staff were beyond friendly and accommodating. Kelsey the captain was great. She provided a lot of really cool information. The hot chocolate was to die for. The snack plate was delicious. It was a great day in Ketchikan with the Lighthouse Excursion team.

My family and I loved this excursion. Lighthouse Excursion staff were professional and made us feel…read moresafe. Their salmon spread was delicious. This may sound silly, but one of the main reasons I wanted to see Alaska since I was a young girl, were the eagles. I would hear stories of eagles just flying overhead regularly and how stunning they looked as they soared through the sky. Well, this excursion made my dreams come true! I still have the chills just thinking about it. We did not see whales like some were fortunate to see them, but we didn't feel like we missed anything. The totem poles were gorgeous and the lighthouse added a warmth feeling when I saw it. It was a perfect day.

I really wanted to love this tour in Ketchikan Alaska, but the experience didn't quite match what…read morewas promised. The tour booked was called the best of Ketchikan and we were on NCL. For those crusing to know NCL docks hella far, so it takes 40 minutes to an hour (after you get through the queue to get on a shuttle, shuttle ride and construction downtown). From where you are dropped off in town it's another 10-15 minute walk to the visitors bureau (where the tour starts) so plan ahead! The itinerary listed stops like a waterfall, Rotary Beach, and watching a totem pole carving but those never happened. Instead, most stops felt rushed. We usually had about 10 to 13 minutes to hop out, snap a photo, and rush back, which made it hard to really enjoy or learn much about each spot. A little more time and storytelling at each stop would have gone a long way. My husband said he felt like we spent a majority of the time chasing salmon. That said, our guide Ken was fantastic. He's super personable, and clearly cares about what he does. If this review were based just on him, it would be five stars. The issue was more with how the tour was planned and executed. The start was a bit chaotic. We met at the Visitor Bureau and almost got on the wrong bus since there wasn't much guidance on where to go. We ended up on a smaller bus and did a quick drive by of Creek Street, where we barely had time to see the salmon run and ladder before moving on. The eagle education center stop had potential, but it was rushed. The presentation on totem poles and local wildlife was over in a flash, though the king salmon tasting was delicious. At Herring Cove, we were told bears are often spotted, but no luck that day. We did see some seals, which was neat. Right after that, we were whisked to a tent selling jams and spreads, a very obvious tourist trap stop. The tour wrapped up at the totem pole park. It was a beautiful site, but again, we had to choose between listening to Ken or walking around to take photos. We opted for the photos and ended up missing most of the context. The rainy weather didn't help and on a sunny day it might have felt different. Overall, Ken deserves all the credit in the world, but the tour itself felt disorganized and cut short on the experiences it advertised.

City tour,including stop at the totem pole park. Unfortunately it was pouring rain. The veteran…read moretour guide kept everyone outside with his elongated speech. Could have had everyone take pictures and tell his stories inside the motor coach.fun seeing everything, just not a great tour in my opinion.

We had a blast snorkeling at Ketchikan. The shuttle picked us up at berth 2 and brought us to their…read moreHQ to be fitted for gear such as a wetsuit flippers, gloves, boots, hood and snorkeling mask. My party was accompanied by 3 guides. Saw a ton of wild life out there. It is a u ique experience and would go again. I did not get cold because of all the gear.

Fred and Kurt were totally awesome. Such an incredible and unforgettable experience. They assisted…read moreus with getting our gear on and were super knowledgeable about all of the ocean life. The thick wetsuits were easier to put on than my surf wetsuit and kept me warm the entire time. We were all surprised at how much wildlife lived in those chilly waters. They also said we got super lucky with the weather and water conditions, but they try their best to time the tours with the tides so everyone can have an awesome experience. This was such a fantastic way to start our Alaskan adventure! The warm water shower and hot chocolate afterwards were the cherry on top. They also gave us an awesome recommendation of a spot to go after we finished our snorkeling. Thanks for an unforgettable experience! If you are on the fence about booking this tour, definitely do it!

Our tour with Bianca from Emerald Forest Tours was fantastic. She gave us a wonderful, personalized…read moretour of the Ketchikan area in a comfortable van. We saw bald eagles, harbor seals, and even a black bear! The visit to the totem pole park was very interesting, and Bianca's knowledge of the area's history and nature made the experience special. Highly recommended for a great overview of the area.

Bianca was Awesome! Look for that green Van and just do it. Very personable and authentic Alaskin…read moretouring experience.

Had a wonderful experience booking with Wild Wolf Tours for an excursion during a port stay in…read moreKetchikan. We used Viatour to book and had clear communication with them from booking, pickup, and through the drop off at the end of the excursion. We were lucky to get Austin as our guide for our group of 4 and he provided us with knowledgeable, engaging and entertaining information about our surroundings. We started off with the Rainforest walk and then stopped over at visitor center and learned about the local Totem art and history. Overall had a great experience, made all the better with Austin's contagious love for Ketchikan and Alaska. He expressed how much he loved working with Wild Wolf Tours which made our experience even sweeter. Check out and support this local family owned business if you get the chance!

We took a 3 hour custom tour with Austin, and it was amazing. He spoke knowledgeably about the…read morehistory, culture, geography, and ecology of the reaction, mixing in his own personal experiences growing up in Alaska. Highly recommend!