UPDATE: 12/12/2024 - Excitement customer service did an EXCELLENT job resolving the issue. Puffco…read moredid not respond in their own window of service, and Excitement offered to replace the product and even verified that it was working/charging so I just dropped it off and headed on my way. I am upgrading this to a 4 star review. I am taking a star off only because they need a better agreement with Puffco. I understand that the restrictions were caused by Puffco policies and they may be protecting themselves against bad actors, but when you end up with honest people paying in time and frustration that's not a real solution either. Backround: I was sold a Puffco that had a defective vaporizer - it wouldn't charge. I promptly brought it back the next day - item had never been used. Was told that the policy for the product was everything had to be done by the manufacturer. No offer to make it right - and simply exchange the item. Basic inspection would have shown that this had never been used. Plenty of excuses were given - but no actual customer service or responsibility taken - it was all someone else's fault. The point of using brick and mortar is for convenience and making returns easier. The product would not charge. This was demonstrable in less than a minute, but I apparently had to send a video to the manufacturer for them to pay attention and I still haven't heard back from them.

This business sold me a new and defective product and would not accept the return just a few days…read morelater. Any retailer would accept such a return. Not these greedy scumbags. AVOID! They'll sell you low quality products and keep your money when the products fail. Who runs a business that way? These shady people do. Just look at the place and form your own conclusion. Scum.

Went in Vegas vapes looking for elf bars. The man that helped us, Glen, was very knowledgeable,…read morepatient, and kind. Definitely check out this place. Super nice after their re-opening!

I absolutely love it here. I'm not sure why others are complaining. They're always extremely…read moreknowledgeable, and their pricing is EXTREMELY fair, considering you typically would be paying for shipping from an online retailer. I come here, compared to any other local vape shop, they're the best around in my opinion!

When I first rated this place, I gave it three stars Why I…read morehave no idea. I love their cigar selection and their prices can't be beat. This is one of the first places I come to when I need to supply my humidor. They use an old turkey hill for the store, but they have everything you do need for smoking from tobacco to papers to pipes you name it they got it. I wanted to update my rating because I thought I cheated them in the past.

Not bad .they do not do returns but I was able to exchange a carton and they do not take coupons …read more Other than that I give 4 stars

Came in here today to get a vape, polar ice from cali and I open it up in my car on the ride home…read more it tastes burnt out and like battery acid, nothing like it should. I turn around and drive back and they refuse to replace the vape and the owner told me to "get the f$&@ out of his store" these are the rudest people you will meet, i will take my business elsewhere

Well stocked store with extremely friendly service. I highly recommend for all of your tobacco,…read morevape, and 420 needs.

Great, traditional style cigar lounge. Has a comfortable, old timey feel. Staff is friendly and…read morevery knowledgeable. This is a great spot to spot in and grab your favorite cigar. Cheers!

Formally Light'n Up. They did a really good job with this place. Great selection, knowledgeable…read morestaff, comfortable lounge. They seem to have a loyal customer base for these reasons.

Friendly beer business with fairly broad inventory of craft beers plus the usual suspects…read more Relocated from highly visible Route 202 location, it's still very convenient to the West Chester, PA area.

Service was excellent! The young men went out of their way to find a 6 pack of a very specific beer…read moremy mom requested. It's a bit pricier than the grocery stores but you will skip the long line. But, the cashiers did not wear masks (COVID). They had glass separating them from the customers but it still felt inappropriate and inadequate compared to what other stores are doing

This is a wonderful place for your tobacco needs. They have absolutely everything right down to a…read moreremarkable staff. I don't know his name but the tall guy with longer hair is really great and has been there for years. I would give more stars if I could for this location. It's clean, friendly, and you get helped immediately. It's so conveniently located as well. Thank you Coles for your wonderful store, I especially like your candy selection

Love all the staff and Especially the tall guy with the pony tail, lol . He was sooooooo…read moreinformative when I bought the vape I got. I go there for all my nicotine and have been for years. Love how I feel part of the family when I walk in and the place is always clean!

The owner helped me a few years ago with great service and equipment. Selection was extensive and…read morehe directed me well. Great value for what I got. I returned in quest to assist a friend with how he originally assisted me. Great guy, great place.

Best place for your next glass piece. Owner is the best guy around and they DON'T sell meth or…read morecrack pipes. Unlike the place up the street that caters to the addiction of others!!