This was possibly the worst we have been treated by a company. Initially called to try and schedule an appointment for my gas furnace not firing. It's a newer style without the pilot light. I called around 11am and got their answering service. Waited until around 1:30 and called back. Was told that she has just gotten back from lunch and they would try and fit us in. Repairman got to the house a couple of hours after. When the repairman got to the house, he did not ring the door bell or knock, he honked his horn and waited on my wife to come outside. Through the three days that he worked on my unit, he not once introduced himself to myself or my wife. He immediately went to the unit and after only a few minutes, was told the main board would have to be replaced. Showed up the following afternoon, wasn't the board. His thoughts were the gas valve (told the lady when I called that it wasn't getting any gas) and he would be by around 8:30 the next morning. I called at 11am that day because of his no call no show, and got the answering service again. Apparently the lady that runs the office takes a three hour lunch, answering service's words. I found the guys number and called only to be hung up on twice. Once I finally got to talk to him, he told me he got caught up somewhere and then asked me what the problem was. Regardless he showed up 2 hours later and replaced the gas valve. We have heat and will never use them again. Long story short, techs do not have the training needed to properly interact with customers or diagnose problems. The tech that came to our house threw parts at the problem and hoped it fixed the problem. Save your money and invest with a company that wants your service and doesn't treat you like an inconvenience. read more

rudest group of people I've ever had to interact with, I got a job here for a day and I called them afterwards to see if I would work again, an they told me theyd call me if they needed me an I never heard a word from them. Come to find out when I went to get my pay for the day I worked they called me a no call no show an i only got $.95 for doing a whole days work read more

Always show up promptly after calling for service. We have always used them and will continue to do so. A nice family business!

CONSUMER WARNING Back in May I called Eaker Air at the recommendation of a family member for issues with my AC unit. Setting up the appointment was fine, actually fairly easy. Eaker shows up at my home unannounced and its an elderly man and his son. Gone were the pleasantries of an introduction. Man said he was here to work on the air. What I am expecting is a diagnostic. The man asks if I have a water hose. I tell him yes there is one out back. He said he needed it and just looked at me like are you gonna get it or what. Personally at this point I am feeling leary about these people. Out of respect I get the water hose. No big deal right? Once I bring the hose to the front of my house he tells me he didnt need it that he had two in his truck. Ok then. I run the hose back to where it was. After some moments I decided to check back on the guys. The man tells me that they sprayed of the unit. That I did not have a freon leak and that I did have freon in the unit and that it was a bad coil. This was said without even looking at the coils or inspecting the inside components. Now I know there are people out there who can lick the door frame and tell you that they know the issues just from years of experience and I can respect that but checking every angle is professional. I showed him where the unit was in the attic. After such he confirmed his original thought and we spoke about options. I asked what I owed for today and he said he would call me... Now over all not the best dynamic for customer service but I am dealing with service men in the south. I dont expect much but a little friendliness would be appreciated. Later that evening I get a call from the old man. He starts figuring up the bill while we are on the phone and claims a total 187 and change. I ask why its so much for a simple diagnostic. He claims to have put freon in my unit without first discussing it with me. I told him that I did not agree to that and he said well its not one of those things you can just take out. I wasn't going to argue with him over the phone as he already has shown obvious incompetence. I decided to wait for the bill to come in the mail and I would call and discuss it with someone in the office. Bill comes in. 203.18 Now the price has risen? The bill itself is not itemized nor is it readable. Some scratch cursive that I can decifer the word freon. I call the office and ask for billing. The lady asks what she can help me with. I ask her if it is common that work such as adding freon be done without first consulting the customer. She said yes itd just standard to add freon. I tell her that I've had other AC people look at my air and each time before they did any additional expenses aside from the diagnosic that I was consulted. Then I went on to tell her about the experience with the old man and how it was not favorable. (Mind you this man is elderly and has encountered many health issues as of late and probably should not be trying to work with machinery) She cuts me off swiftly letting me know that that was her father and that I can't compare them with other places and that I could just pay my bill and never call them again and go somewhere else. Then I told her of the two different amounts I had been told. That he told me my bill was flat out 187 and change then the paper bill was 203 and change. She said well I don't know maybe he didny add tax the first time or something. She then said and the ONLY reason we didn't charge you up front is because you made it very clear that you were related to (family member). I said typically when someone refers you its good to let the business know that person sent them your way and that I didn't hold that over them at all. She then said that after our conversation she was going to make sure to call said family member and let them know all about this and that I am trying to get out of paying my bill. I reminded her that defamation of character is illegal. Then she told me that I could just pay my bill and never call them again and if I didn't thay they are going to send it to collections. I ask the woman if she even sees how I have been disserviced as a customer to which she tells me the bill is 203.18. Its not the money. I have aweosme credit, recently purchased 2 brand new 2020 cars, Im upper management in my job, and I make pretty decent money. For her to speak to me in the manner that she was is definitely uncalled for. I bit my tounge so hard not to lose my temper. I understand people call every day trying to dodge this or avoid that but I did not approve for freon to be added when I was told that there was no leak and that it had freon in it. The problem with the AC was not solved and by the way he half heartedly check it i can't even go by his diagnostic comfortably. I get that they are in the business to sell but don't try to rip me off. I will be contacting the better business bureau about this matter. read more