I brought my vehicle to Sal's Automotive on the recommendation of a well-respected neighboring…read morebusiness--one that, wisely, does not touch electrical work. Sal told me my vehicle would be looked at in "about a week," and I accepted that with patience and gratitude. Fast-forward more than a month, and my vehicle was still being held in what can only be described as auto-shop solitary confinement. During this time, I received exactly zero updates. Every call had to be initiated by me, as though I were checking on a long-lost relative rather than a repair job. Each time, Sal had a new story: a part "on order," a delay "out of his hands," or--my personal favorite--the week the computer was supposed to be programmed, when he responded, "What do you want me to do? The computer programmer works for Ford, not me." At one point, Sal even threatened (with all the maturity of a middle-schooler losing a video game) to tow my vehicle into the street. That was the moment I wisely followed my wife's advice and asked that the vehicle be towed to a different shop. Sal arranged a tow to Lamarque Ford, where it was discovered that no work had been performed whatsoever. No parts replaced, no repairs started--nothing. Strangely, Sal even paid for the tow himself, which would have been generous if it weren't so clearly an attempt to avoid charging me for work that never happened. In summary: my vehicle left Sal's Automotive in the exact same condition it arrived--except, of course, for the layer of dust it gathered during its month-long unplanned vacation.

This is a terrible auto shop! I wouldn't recommend anyone go here. They overcharge for labor and…read moreparts. I found the same parts for 1/2 and 1/3 of the price. Then they charge you a $130 just to look at the vehicle without even fixing anything. He wanted to charge me $500 to change 2 simple valves. I ordered the parts for $100 and my neighbor changed them for me for free. Still less than what I spent on the "diagnostic fee". BEWARE!!! THEY ARE SCAMMERS AND ARE RIPPING PEOPLE OFF!

Don't believe the 1 stars on here this company does a super job!!! So onto the story we had a dead…read morebattery and we needed a jump service was quick and Justin did a super job having us covered. Would recommend this company to anyone!

After calling and telling them what was wrong with the vehicle and having towed there. Waiting…read moreover a week for them to say they won't work on it !? Never using them again

Highly recommend. This place is not about just making another buck. Their genuine priority is…read moregetting people back on the road safely. Excellent customer service, too.

Had my transmission rebuilt in my 2011 tahoe and they did a great job and were very nice and…read morehelpful, answered all my questions and helped me understand everything. I have recommended a few other people to go and they have all had nothing but good things too say about the work and service provided. I would recommend you come here for all your car needs not just transmissions.

This was the 2nd body shop I tried to have my car fixed by. The 1st 1 gave me a ridiculous price,…read moreand said they couldn't fix it, and I should just sell it to the insurance company. It was a piece of a bumper. Not only did Shannon's say they couldn't fix it, they didn't take long, and they did it for half the price.

I brought my car here to be fixed after an accident and they did a great job. Everyone was so nice…read moreand helpful. They did a great job fixing everything and I would definitely recommend them.

Rob, John and staff are appreciated for their expert and timely service on all 3 of our vehicles!read more

Reasonably priced and competent. Allowed me to bring my own parts for a repair. Family business;…read morerun by honest folks.

Quick turnaround time. Friendly staff. They did what they said they would do for the price they…read moresaid they would. I would return here again.

AVOID AVOID AVOID this shop. I had a negative experience at this shop. The guy that runs this…read moreplace (James) has a big attitude problem and he will give you the run around if he doesn't want to make a repair. According to the mechanic that ended up fixing my car at a different shop the man at Custom Muffler didn't want to fix the problem as it wasn't going to be an expensive repair. My advice to anyone considering taking their car to this place is to find another repair shop because not only will you get better service but you won't have to deal with James' fragile ego. ***They must be asking their friends to post positive reviews on Yelp which is deceiving and unethical.