This tour was a big waste of money. They don't have enough buses, so each stop takes a long time to…read moreload/unload, and if you aren't lucky enough to get a seat up top then you're stuck I. The stuffy non-air conditioned bottom. The stops are very far apart. We waited nearly half an hour for a bus and counted 4 of a competitor service ("Big Bus") go by. In the end we just walked. Also the kids had trouble getting the audio commentary to work--some of the audio jacks might need maintenance. Your mileage may vary. Oh yeah, and now we have some e-waste cheap ear buds to get rid of. We saw more than one pair on the ground during our walks.

The Pink Bus (Grey Line) was a great way to explore Rome! You can pre-purchase your tickets online…read morebut you can also purchase tickets at any bus stop, from one of their agents. Note that the ticket prices were actually cheaper if purchased by these agents! No need to pre-purchase! ** If you do pre-purchase your bus tickets online, you can get a full refund if you cancel at least 24 hrs ahead. We actually purchased one day passes online, but opted to request a refund; in lieu, purchasing 2 day passes from an agent at the bus stop for the same price as the one day tkt! Tip: stay on the bus for a full loop to get a preview of all the stops. Then, decide which stops you'd like to get off to explore more in depth.

I am sharing a copy of the email I have sent multiple times to Trevi Rome Suite, to which I have…read morereceived no response. In addition, we were overcharged €500. When I presented my booking confirmation to the front desk staff, they were unable to locate or explain the charges applied to our account. As someone who works at a resort, I know that providing a guest with a folio at any time is standard practice. After several months of repeated emails to the hotel and multiple calls to my credit card company, Barclay, this issue remains unresolved and we have not received a refund. Attn: Management I hope this message finds you well. I am writing to share my recent experience during my stay at Trevi Rome Suite from May 22 - May 25, 2025 Reservation number XXXXXXXXXX. I had previously stayed at your hotel in 2018 and was excited to return due to the excellent location and pleasant accommodations. Unfortunately, my recent visit did not meet the high standards I had come to expect. Upon arrival, I encountered several issues with my accommodation that negatively impacted my stay: 1. Room Condition - The walls had stains: one area was from water leaking from the air conditioning unit while others were simply dirt. 2. Bathroom Issues - One of the sinks in the bathroom was broken featuring shattered glass and a caution sign. 3. The overhead light fixture in the bathroom had several bulbs that were burnt out as well as a thick layer of dust. 4. Shower Door Malfunction - A metal piece fell off the shower door, rendering it unusable for opening and closing after use (Please see attached photos) Perhaps the most disappointing aspect of my stay was the lack of attention and customer service. I visited the Front Desk multiple times to report these issues. During one of those visits, staff accompanied me to the room to document the problems and mentioned that the previous guest was responsible for the damages. However, they informed me that moving to another room was not an option due to full occupancy. I had checked availability that morning on Booking.com and noted that there were indeed rooms available. After they took photographs, I was advised to return later that evening when a manager would be available. Unfortunately, despite multiple follow-ups over the next few days, I was unable to speak directly with a manager. On our last visit a young man kindly called to speak directly with a manager, who offered us 50 Euros as compensation. Given the circumstances and the rate of approximately 400 USD per night for our stay, the amount felt quite insufficient and disrespectful. I sincerely hope you can understand my disappointment and frustration. I chose Trevi Rome Suite again for my vacation expecting a comfortable and enjoyable experience, but the state of the room and lack of follow up greatly diminished my stay. I would appreciate a response to this feedback and - ideally - compensation that acknowledges the issues we faced and the impact they had on our time at your establishment. I have requested a copy of my folio multiple times with no response. Can you please forward that to me. I am the Manager of a Reservations Department at a resort here in the United States and the folio should have been sent the day of check out. Thank you for your attention to this matter as I would prefer sharing my experience with you instead of Trip Advisor. I look forward to hearing from you. Kind Regards, Michelle Meadows

This Hotel is small only 6 rooms. The staff comes in I think 8 or 9 am and leave at 7pm the 2 that…read morewe're here while on our stay were both very friendly and helped us with directions suggestions it's about the equivalent to 1.5 US city blocks from trevi fountain shops and restaurants. There's no front or sign that says trevi Rome suites, there's a big black double door you go in walk about 60 ft and there's a small elevator on the left that you take to the 3rd floor and the front seat is on the right. Unless 24/7 front seat is a must, this place is great location great staff would def stay here again

We booked an early morning Vatican tour with What a Life Tours for our trip to Rome last month, and…read moreit was an A+ way to explore the world's smallest country. We could've visited on our own, as many obviously do, but it was great to have a skilled guide to put all that marble and history in context. We'd already paid to come to Rome and set aside a morning to see Vatican City. The added value we got out of the tour far outweighed the incremental expense. I found the tour on Get Your Guide, where it was highly rated with thousands of reviews, and I liked that it was a small group situation, with a maximum of ten participants. We received strict instructions to arrive before 7:45 at the What a Life office, within walking distance of the Vatican. We checked in and got assigned to our tour group, with an amazing guide named Giulia. She set us up with audio devices that let us hear her through our earphones even when she was just whispering--a cool bit of tech I'd never encountered before, but saw again twice more before leaving Italy. We arrived in time to enter the Vatican Museums right at 8:00, the start of visiting hours. Our tickets allowed us to skip the line, which was nice in mid-November, but no doubt doubly nice during peak season. Giulia was fantastic, so smart and informative and funny. She knew how to corral us, and I got the sense that she could work very easily under much worse conditions. She let us know how lucky we were to see the Vatican on such a quiet morning. There were plenty of people, but the crowd was apparently nothing compared to the crush of summer or early fall. The Vatican is so grand it was almost overwhelming, and it was extremely helpful to have a guide to keep us oriented. She gave us so much insight into what we were seeing, pointing out the highlights and offering a running commentary with a dry wit that was all Giulia. In the Gallery of Maps in the Vatican Museums, she showed my husband where he could find the village his family came from, painted on a 16th-century Fresco. She also prepared us well for the Sistine Chapel, where visitors are not allowed to talk, using down moments to tell us about the chapel and its artwork, with the aid of a well labeled print-out. The tour was three hours long and encompassed the museums, the Sistine Chapel, and St. Peter's Basilica. We could've spent several more hours in the museums alone, but we saw a lot, moving at a pretty brisk pace. The tour was very well calibrated. I can't think of a single thing I would have changed. I thought about booking our Colosseum tour through What a Life (would've saved me a review) but saw that the one they offered had very few ratings, compared to the thousands they had for the Vatican. I'm curious what their other tours are like, and have more confidence in the company overall after going on this one. If you're visiting the Vatican, in any case, What a Life Tours is a top notch provider. We saw and learned so much in those three hours, and had a truly wonderful time.

We did the early entry (7:45 am) tour with Jeannette. She was amazing. Her knowledge was expansive…read moreand being an art historian made it even more amazing. She not only covered the immense history of the Vatican, but her knowledge of the artists and their works was very helpful. I would not hesitate to recommend her and thus company. It was limited to a group of ten made it so easy to stay together and not lose anyone.

We did the Rome in a Day Tour with Vatican, Colosseum & Historic Center with Walks and it was…read morephenomenal. With an early start we were able to see several of the key sites including the colosseum and Vatican City. Our guides were amazing and so knowledgeable.

I booked a tour for our family with Walks of Italy (also called "Walks & Devour Tours") for the…read morePrivate VIP Colosseum Tour with Roman Forum & Palatine Hill. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES!!!! First of all, we booked our tour for four people months in advance, and reserved an 8:30am slot (as the morning is the best time for this tour in late May, as Rome gets hot fast). A few months later, I was informed that our start time had been moved to 10:00am, with no options to rebook at a different time for the days we would be in Rome (5 days in late May 2026). We received instructions on where and when to meet our guide, for this small group (basically, our family) VIP tour. On the day of the tour, we arrived early at the designated location, but our guide was not there. An employee at a nearby cafe insisted that "the tour groups meet down those steps" and pointed to the pathway to the entrance of the Colosseum. We went down the steps and looked around but could not find our guide. When we returned to the designated area (still before the 10am start time), a guide from another company told us our guide had been there but had left a few minutes prior. We went looking for the guide "with the green WALKS sign" but could not find him/her. I tried calling the customer assistance number provided in the email but was put on eternal hold. More than an hour later I was finally able to speak to a customer service representative, who said "because you missed your guide, there is nothing I can do for you" (or words to that effect. Because our guide had our tickets/passes to get into the Colosseum and Palatine Hill, we had no way to even visit the Roman Forum. I logged into the government-run website to see if there was any way we could purchase scheduled-entry tickets for the Colosseum sometime later when we were still in Rome, and the only tickets were for late on our last afternoon, when we had already scheduled a "Small Group VIP Tour of the Vatican Museums" with Walks & Devour. I purchased these tickets, knowing that we could end up having another Walks & Devour Guide disappear/no-show leaving us to miss pretty much everything we had come to Rome to see. When I tried to cancel our VIP Vatican Museum Tour, I was told that we had already passed the refund window. When I explained what had happened, the customer service rep said there was nothing she could do. DO NOT BOOK ANY TOURS WITH WALKS & DEVOUR!!!!

We had a Great tour guide - sweet, funny and smiley woman named Solomon. while we are always not a…read morefan of guided tours but she was wonderful and a pleasure to be around with her good energy - thanks for a great afternoon and tour. We Highly recommend her and had a wonderful time with her knowledge and easy peasy to find the meeting spot and tickets. Enjoy

Booked a skip the line tour well in advance paying in full from our Chase credit card. Got to tour…read morelocation early & were told it's an extra 25 euros each for our English guide, cash only & there was an atm. We were given stickers & sat inside the busy office waiting for our tour. Our two hour tour will take us to 15 stops inside the Vatican mall. Marco led the group of 19 through the Vatican museums sharing information about the Sistine chapel, popes.... The Vatican was packed and Marko whisked us through. He answered questions, spoke clearly, displayed a sense of humor and I'll love of Italian history. Our tour with Marco was very informative and we would recommend to me again. Thank you Marco!

Did skip the line tour but half of the 3 hours was waiting in line and getting into the museum so…read morereally only a 90 min tour.

We did the Vatican City Skip the Line Tour for St Peter's Basilica/the Museums/Sistine Chapel and I…read morethink it was totally worth it. The normal line to get into the museum would've taken 3 hours otherwise, and then you have to wait again to enter the Basilica unless you have skip the line tickets, at which point you can use an entrance that leads directly into the church. Our tour guide Lara was wonderful and did a good job of checking in to make sure everyone in the group was together (it was quite hectic inside). She also referred to us as "my family" which I thought was adorable. I would recommend bringing water bottles and prepping to walk a lot. You'll also be looking up at the ceilings quite a bit, so you may need to stretch your neck out.

Colosseum Tour in Rome=marvelous!! Dimosthenis was so knowledgeable and personable, answered many…read morequestions, she heard wonderful personal experiences about the archaeology of the site and the people who lived in ancient times. An amazing structure that is somehow survived all the different ages. He deserves the highest grade possible, we were very, very pleased and happy that we did this tour.

They will scam you if you have a change in schedule. Where are my tickets to the museum? Do NOT…read moreUSE.

December 7, 2024…read more OMGosh! ooh My gosh! This was an out of body experience... to think of all the people that have walked this chapel in the last 550 years is mind boggling Beyond beautiful art... it was God's place

Such a beautiful and spiritual experience. The line was ridiculous, paying for a skip-the-line tour…read morethrough Viator was priceless. The architecture of the building was so unique, I could not believe the structural details. The life-sized art work inside was created using mostly ancient marble, brass and stone. The carvings of the statues were pristine. There were beautiful pictorial carpets hung on the wall where different scenes were woven into the tapestry. The paintings on the ceiling were like brushstrokes from heaven. I have never seen anything more beautiful. The time attention and detail that went into creating each piece is truly astounding. My experience was breathtaking and some of the scenes moved me to tears.