great selection for all your pet and animal needs, friendly knowledgeable staff. i would highly…read morerecommend them

Came in yesterday just after open to get some crickets. Were told they had just arrived and would…read morebe available later and to come back. Came back 3 hours later and were told they were still in the back and not for sale yet. I asked for them to get me some anyways as this was my second trip back and was refused. I am extremely saddened by this lack of customer service. After the manager has expressed concerns about complaints about their crickets you would think there would be some effort to get them out of boxes and to customers. I will not be returning as this place clearly does not value it's customers or products.

Associates are not qualified to perform grooming a properly I went in and could hear the dogs…read moreyelping and noticed how rude and unprofessional the female groomers were. I was told it was $30 when I booked my appointment via phone call and they charged me $67.00 not impressed . Plus my dogs mood has completely shifted from happy dog to quiet and stand offish. I don't even want to give a one star rating but it's the only option

Absolutely terrible oh my god disgusting all of the animals here are in terrible condition they…read morehave no selection for any products they gave me all the wrong advice about everything they did not even know what sex the guinea pigs and snake I got were the mice and hamsters were very scared running around their cages trying to get out the guinea pig cages were very dirty so were all the cages the ball python bought oh my god when I bought it, it was not eating it was so tiny the temperature and humidity in the terrarium were horrible the snake was not shedding properly at all it had stuck shed when I had the snake it never eat I force fed the little guy once this was my first snake they gave me all the wrong advice completely wrong I am glad I know now and have a healthy happy ball python now I am very angry at pet smart after only 3 months of having my little ball python which I thought would be forever since they live a long time he died! He was laying on his back moving his head all around twisting himself in knots and trying to eat himself NEVER BUY A BALL PYTHON FROM HERE EVER! I feel bad for all the other animals here it is disgusting this pet smart should be closed they are going to get more ball pythons and put them in that terrarium he died of ibd! A highly contagious disease I feel so bad I can not believe they sell animals in that condition absolutely disgusting shame on you pet smart!

Orion has looked after our animals and home several times and has done a wonderful job. We have…read morethree dogs, an older horse and many chickens, and she easily and competently looked after them all, as well as brought a warm and kind presence to all the animals and us. We highly recommend Orion- she is trustworthy, responsible, and very capable! Petr and Patricia

From the owner: Hello! My name is Orion Heikkila and I am a pet sitter (and dog walker) looking for work. I have…read moreexperience with all types of animals from tiny to large! I have worked in pet stores and live on a farm myself so I have quite a bit of knowledge about animals of all varieties. I provide care at your location which is typically less stressful for you and your pets. This includes overnight care as well. So if you’re in need of pet care please don’t hesitate to message me with any questions. I look forward to speaking with you and meeting your pets!

We use this location frequently and thought I'd post my opinion. Very nice staff, all eager to help…read moreand polite. They have a bath you can use for your dog and our Giant is not easy to bathe at home so we love that about this location. So MANY treats for your dog and a wide variety of food except RAW diet choices. We have had to purchase from a local supplier but that's competition and that's ok. Staff need to know more about foods and dog diets but otherwise they are very knowledgeable and offer good advice. No availability of Concentrated soaps/conditioners and limited medicated options but they're close to us. I suggest they stock local manufacturers to keep freshness and Canadian solidarity strong.

From the owner: At Bosley's, we understand that your pet is a part of the family because we're devoted pet lovers…read moretoo. Bosley's has been providing pets with everything they need to be healthy, happy and active for many years. At our friendly, neighbourhood stores you'll find a great selection of pet food, treats, toys and accessories, along with specially trained Animal Care Experts who are committed to helping you shop the best nutrition and products for your pets. A large number of our stores are locally owned and operated in communities across British Columbia. Step into any of our pet-friendly stores for exclusive brands including Performatrin and Performatrin Ultra - cat and dog food scientifically developed by our in-house nutritionists.

They botched my dogs haircut so bad I went home and cried!!!! I even gave them a picture of what I…read morewanted them to look like. Each dog cost me $90 plus tax and they came back looking like street dogs. My male dog looks like Yoda who's about to die. Way too short, no shape to his head and tail, just mange looking. Unacceptable!

Love the one who does the teeth cleaning, took both my cats there for a no sedation teeth cleaning,…read moreMikey my youngest cat wasn't as anxious as gizmo so he was able to have his teeth cleaned, unfortunately gizmo was too stressed out to even start, at no fault of the woman that was doing the cleaning, gizmos 7 years old and gets very anxious when she's around anyone except me...so I honestly didn't know how she'd react...poor sweet gizmo...I was told to get her a mild sedative to calm her down if I choose to try again...10/10 would recommend