When I first contacted them prior to deciding to go, Justin was very nice and understanding about…read moremy disability. Since they did not take Medicare, I was self pay and they did give me a $3000.00 discount, so I ended up paying $9000.00 up front. I advised them, as did my son that I have muscular dystrophy and wear leg braces on both legs and use a walker and a scooter. He said the walker and braces would not be a problem and that their facility at Holiday Island were handicap accessible. They did have a walk in shower, but the shower chair they had was very low and could not be adjusted. It took them a week to get one that I could use, so needless to say I didn't have a shower for a week. Carmie did purchase some wet wipes so I could at least wash down some. Please understand that I DID NOT have to go through any detox. I had a couple of breakdowns when I was told I COULD NOT going on any outings, without even being given a chance to get in the van. Once I was able to try, we all agreed I would need a step stool. It took a week to get that in. I was able to go on 1 outing while at Holiday Island (I was there approximately 21 days). I was not kept updated on my plan that they seem to be proud about. I kept getting told different stories as to why I could go to the Rogers location. Granted I did contract covid while there and spent about 5 days quarantined in my room as did the others that voluntarily took the test as I did. Once I got to the rogers facility things were better. I had inquired a couple of times what exactly was the $9000 paying for since I was told it was all inclusive. I had to bring my own medicine. Before my 30 days was up, I contacted Justin about getting a breakdown/itemized statement and was told they didn't provide them. The only way you get something even remotely close is when you receive your EOB from your insurance company. I didn't file with Medicare because they are not an approved facility, so I get nothing showing what the money went towards. I called several times after I was discharged asking and was told point blank by Justin that "I am not going to do a daily breakdown for you!" Thai went on for about a month and when I spoke to Jessica, she said she would have someone get back to me, this was in October 2024 (i believe). In January I contacted my credit card company and filed a claim since I had not received or heard anything from them. I only received a receipt showing what I paid after I was discharged. I spoke to my cc company and they had reached out to True Self and they stated if I contacted them, they would be willing to work with me. I did that and was told under no circumstances would I be refunded or receive itemized statement or breakdown for what my $9000 paid for. Justin was very rude and would not let me speak, he even went on to say I was defiant the entire time I was there, because of the 2 breakdowns I had and that I didn't even want to go into recovery. He also told me I didn't participate in things/activities, which I did when I was physically able to. To tell someone 7 months out of recovery that they didn't want to be there and had probably already slipped back into drinking was and is totally uncalled for. I am currently as of this review 212 days sober. If you are self pay, be Leary and if you have insurance, from what o was told by others in the program, they will advise you to "drink" before you come in so your insurance will pay for detox. All I wanted was just a breakdown of what my $9000 went towards. The staff at both facilities were great except for 2

literally one of the worst experiences of my life. I ran from the place in the middle of the night…read more counseling was subpar at best. you have to beg and come up with excuses to speak to your family. if by some miracle you get to call and they don't answer you are not allowed to call them back later. you are required to attend "family day" where your family is not allowed to attend. I wear partials and after begging for DAYS for products to clean them a nurse purchased my needs from her own money and now I have a cyst on my gums from not being able to care for my teeth. when I ran I had no way to take my belongings with me and my deceased daughters belongings were stolen, my makeup was stolen, snacks that my husband sent including some from Hawaii were stolen from me, he had accidentally left my AirPods in my bag and they were stolen. I absolutely do not recommend this place

If you need some physical therapy, give the staff at Optimal Therapy a try. The staff is very…read morehelpful, nice, and fun. They always give me a good laugh while in therapy, but they work you hard. Do your therapy, don't cheat the process and you'll see good results.

From the owner: We are a therapist-owned clinic, located in the heart of NWA! We specialize in adult care, offering…read morespeech, occupational and physical therapy, all in one location. When you come to Optimal Therapy of NWA, you can expect patient-centered, hands-on, one-on-one therapy with the same therapist every time.

Do not go here without insurance or knowing the fee beforehand. My fault for not double-checking…read morewith my insurance that they would cover. However, without insurance, you will spend a ridiculous amount for a PT to look at you and give you two exercises to perform. I should have been told the amount of what it would cost before being admitted without insurance because they had yet to verify my insurance even though I was referred to by my doctor and they had that information. If they needed more, they had my phone number to call. Don't worry though, the fee can be paid for a gym membership anywhere in the area and cover you for a year, instead of an hour. When asked about reducing the cost they "asked" about it, but I could tell they never intended to try and help.

Started PT today. My therapist was friendly and made me super comfortable. The place was very clean…read moreand open. I watched a patient leave and was happy to see the therapist cleaning the entire space they used with spray and wiping down. It's not the kind of place you want to have to go to but was pleased with my experience.

There was a problem with a service that could have been easily resolved. Despite attempting to…read morecontact the individual responsible for the service on numerous occasions, there was no response.

Unfortunately I am a regular for physical therapy. Have been to two clinics, thankfully found…read morePremiere Physical Therapy after my first set of sessions. Have had Brook as my P/T for 4 other post surgery or injury sessionsI She is the bomb! All of the Physical Therapists are experienced, knowledgeable, compassionate and care about the well being of their patients. Staff is friendly and great to work with as well. I simply cannot give them adequate praise. Nancy B

This is a wonderful retirement center that is run independently. They have good activities and food…read moreservices is phenomenal. Usually has a waiting list to be able to move in. Residents living here have different activities to choose from to keep them busy and healthy.

When grandad needed some "assisted living", we were happy he could graduate from Osage Terrace…read moreapartments next door to his own apartment at the Gardens with assisted help (bathing, dressing, meds, 3 square meals, etc). The facility is nice and the staff has always treated us well and grandad well especially Jennifer, the director of nursing. They always have activities and themed parties. Recently after a stint in the hospital and rehab facility, he wasn't really getting any better and the Gardens welcomes grandad back with open arms to live out his days. They were more than ok with allowing hospice to come in to his aid as well. Knowing he didn't have to stay in that awful, cold, old rehab facility or move to a nursing home made us very happy. He got to live out his last days in his home, with nurses and faces that he knew, with his own bed, his own recliner and his own tv. He left this world a couple days ago but I felt I should post a review as I would recommend the Gardens to anyone facing similar circumstances of any elderly family member.

I was seen in a timely manner. The quality of care was great. My Dr. listened to me and talked with…read moreme on results in a manner I could understand. The staff are all friendly from the time you walk in, to the time you leave,

Snotty lady behind the counter was very very rude. Too bad Mercy has a good name. The clinic is…read morevery close to my house but was unable to see doctor.

I was referred to a different Rehab by my pcp. My sister in law who had extensive knee replacement…read moresurgery told me I had to go to Rehab first. Luckily it was in my network. So I made the call and made the switch . I went in barely able to walk. I had to switch vehicles with my husband because I couldn't push the clutch in to shift gears in my truck. I went to physical therapy at rehabfirst with Damon as my physical therapist and like I said could barely walk. When I finished 8 weeks later it was like it never had happened I never had the pain. I never had an experience like that with physical therapy. It was like a miracle! Cases are different though because some are injuries and some are wear and tear. But Damon absolutely knows what he's doing

Jason Lecompte is one of the best NWA has to offer! I worked with him just after he moved to…read moreArkansas from Chicago, IL. He is truly a wonderful, approachable, and highly educated professional. Jason is committed to his work and has helped many clients gain great insight and develop strong senses of self. I know when I refer clients to Bentonville Counseling that they will be valued, heard, and have tremendous potential for progress. If you're looking for talk-therapy in any capacity I would highly recommend you reach out to Bentonville Counseling.

From the owner: Bentonville Counseling provides the best private counseling in Northwest Arkansas. We offer a…read moregenuine relationship with a trained and licensed counselor, tailoring a treatment plan to suit your needs. Whether you are struggling with a personal issue, relationship difficulties, work stress, grief, mental illness, or another mental health-related need, Bentonville Counseling will provide the care you need, with a therapist you can trust.