I ordered a custom set of Kincaid bedroom furniture with a lead time of 10 weeks. it should have…read morebeen six weeks, but since this is now imported rather than being made in American this was acceptable. Now after multiple delays, it looks like it will be 18 weeks. I am so unhappy with Henrico Furniture and Kincaid. I got more furniture to purchase and will not use either again.

I am unsatisfied with the purchase I made with this company. I ordered a piece of furniture from…read morethis company. I was told the furniture would take 10-12 weeks to receive, but it actually took 14 weeks. The piece of furniture was delivered with a damaged leg. I was told by the owner who made the delivery that he would get a new leg to replace the damaged one. The day after the delivery in a phone conversation with the other owner, I was told she ordered the replacement leg today. I have phoned the company many times over many months requesting information concerning the replacement leg, but the owners have not returned any of the many calls I made to them. I will not use this company again for purchasing furniture, since it has been an unpleasant experience.

This was my first time visiting this at home location, I usually frequent the one in Midlothian…read more They are very similar but I think this one might be slightly bigger. I came in here looking for ideas for the spring/summer and boy they didn't disappoint. A lot of items were also 25% to 50% off which help a lot. Don't forget to sign up for emails because you get really good coupons.

Great store. They have EVERYTHING for decorating a home. Well, except everyone bought up all the…read moregood runner rugs haha. Perfect place for all kinds of wall hangings , not to mention the gazillion other home decor and functional items . Good prices and if you join the club, which is free, you can get coupons. This store is very clean and well organized, probably better than the midlo store. Nice staff too. Looking forward to going back.

So far, so good. walked in on a saturday not planning to purchase anything but ended up getting…read moreapproved and found the perfect sectional for my new living room. Mr Andre walked me through the approval process, very knowledgeable in the furniture and overall had really good customer service. He said that delivery should be taking about a week/ 2 weeks. so we shall see :) I'll have an update in about a week or so UPDATE* Got the furniture delivered on 7/15, which was perfect because that was my move in day too. They came @1pm, which was right on time. Put the furniture together, i was able to thoroughly inspect it before singing anything. They also had me personally speak with a customer rep for ashley delivery just to insure that everything was done to my liking. Thought that was neat. But all in all, the furniture has added a beautiful touch to my new living room, I get tons of compliments on it. This process was almost searingly seamless. I was expecting to go through a hassle based on previous reviews. I'm actually impressed! Thanks Andre & Ashley :)

I have, by far, had the worst delivery experience with Ashley, and I WILL NEVER BUY AGAIN. I have…read morebeen waiting for 3 weeks for a chest that I purchased off the floor. Was supposed to be received today, scheduled and ready, only to receive a call that "It didn't make the truck", all nonchalant with an "Oh well" attitude.. I can't believe I am still dealing with this 3 weeks later. I've been calling Customer Care all morning. Was on hold for 47 min only to have my call answered in Ft Lauderdale. I quit. Customer Serivce is dead with Ashley

Found the perfect sofa here. Comfortable, stylish, and delivered faster than expected. The delivery…read moreguys were careful and polite.

OMG. Love love love this place! Colena is as cool as it gets, and everything in the store is…read moregorgeous. Prices are a little high, but I did notice a few things that were in reach. I didn't get anything today, but I will definitely be back!

I came with my partner to grab a few things that we needed for some personal projects, including…read morefixing a table with some long screws and making a mobile pull-up bar to stretch across the kitchen island. While walking through the store, we were headed theough the appliances section when a woman working there asked if we needed help. I said, "We're looking for some galvanized pipe, are we headed in the right direction?" and she confirmed that, yes, we were. In the plumbing section an older gentleman asked if we needed help and I told him that I think we're almost there. He also confirmed and sure enough, it was the next aisle over. I generally like to find things myself, and if I need help, I'll ask. Up to this point, the employees were catching that vibe as well. Something I would term as "common sense." So already I'm impressed more by these employees than most stores I visit. The pipe was more expensive than I thought it would be, and the drill bits and other hardware seemed reasonably priced to me. All in all, I would say Lowe's seemed fair and competitive. At checkout, the woman watching the self-checkout registers was very kind, offering customers who were waiting to check out with her if they had a card. She also noticed that my hand were dirty from handling the steel pipe and offered paper towels and hand sanitizer to me so that I could clean my hands. It worked nicely and she even gave me another paper towel to dry them with. The parking lot was gross, and I attributed that to the shoppers and the litter they discard so nonchalantly. The inside of the store was pretty clean overall for a hardware store. There were a few items missing here and there, but I found everything that I needed during our visit. I didn't see anything that gave me the impression of a one and a half star rating.

I am writing about the egregious, heinous substandard customer service and disregard I have…read morereceived from Lowe's Delivery call center whose number is 804-406-6100, the management at Lowe's store located at 4551 S. Laburnum Avenue, Henrico VA (Sandston location), and their delivery company. The complete lack of competence, professionalism, rudeness, ignorance and sheer utter ineptitude I have endured from the Lowe's staff, delivery driver, and customer service is something that is unmatched. I have endured 3 days of lost work accommodating 3 failed deliveries by Lowe's and I demand to be reimbursed for half the cost of the dryer due to my lost work, and incompetence of the Lowe's staff and delivery drivers. On July 23, 2026, I went into the store located at 4551 S. Laburnum Avenue, Henrico VA and ordered a washer and dryer. I also ordered the installation parts for both the washer and dryer to be installed into my home. See the attached receipt. On July 26, 2026, the delivery driver bought the washer and dryer to my home, but the dryer was missing a part on the dryer that prevented installation. Lowe's lacked due diligence in checking and ensuring that all parts were attached to the dryer to ensure a smooth installation. This was a fault of Lowe's in lacking due diligence to ensure that the needed parts were attached to the dryer. Lowe's sent a damaged dryer to me. The delivery driver returned the dryer. I called Lowe's at 804-406-6100 and talked to a very rude lady who insisted that it was not the fault of Lowe's. This is an unimaginable lack of accountability she displayed in debating with me back and forth for about 10 minutes as to why this is not the fault of Lowe's. This here, was a flagrant display of unprofessionalism. As the customer, I am entitled to receive the product I purchased, and if I am purchasing it from Lowe's, I expect Lowe's to deliver a functional, new product. This went completely over her head, and her mindset does not entitle her to work in any customer service capacity. The person I talked to processed the return as an exchange, instead of redelivery. By processing the return of the dryer as an exchange instead of a redelivery, she blocked the redelivery of the installation parts that accompanied the dryer to be installed on the next day, July 27, 2026. Additionally, the delivery dryer that had delivered the dryer on the previous day, July 26, 2026, failed to leave the installation parts at my home after I told him to, and after he became aware that a dryer will be delivered the next day. So again, on July 27, 2026 a rude, unruly delivery driver delivered the dryer without the installation parts. I fault both Lowe's and the delivery dryer, because within the context of his duties, he should be aware that a dryer needs to be installed and that a dryer without being installed is completely useless. This driver failed to ensure that he had all the necessary parts to install this dryer by calling me ahead or checking with the store. When I exposed his lack of diligence, he threatened to take the dryer back to the store without my agreement and lied on me saying that I said I did not want a dryer. The delivery dryer is a complete and utter liar, to which I had to call the police because at that point, it would have been theft to return the dryer without my consent, since I had purchased the dryer and it was within my possession. The delivery driver that came to my house on July 27, 2026 asked me to show him my receipt confirming that I purchased the installation parts only to refuse to install the dryer using his emergency hardware, that he is obligated to carry with him. I do not believe the driver had the emergency parts in his possession, but regardless of whether he had the emergency parts or just blatantly refused to install the dryer, he breached his obligation of delivering and installing the dryer at my home on July 27, 2026. Egregious Service! During this chaos, again I called Lowe's customer service at 804-406-6100 and told him the situation. He instructed the delivery driver to install the dryer with his emergency tools. The driver refused. After the driver refused to do my installation, the representative at Lowe's again rescheduled delivery on 7/28/2026 again without INCLUDING THE INSTALLATION PARTS IN THE REDELIVERY ORDER. Thus, on the 3rd day, there would have been another delivery WITHOUT THE PARTS. This is a complete waste of my time and utter disregard for my time, causing me to be off work to accommodate this foolishness. EVERYONE INVOLVED DISPLAYED A SEVERE LACK OF PROFESSIONALISM AND COMPETENCE, EXHIBITED RUDENESS AND UTTER DISREGARD FOR MY TIME. On July 27, 2026, I called the Lowe's dispatch at the number above and discovered that the installation parts were not, once again, included in the delivery order scheduled on July 28, 2026.

This cute store seems to have a little bit of everything. I promise if you go in here, you will…read moredefinitely find something that you like. Each booth was personalized and organized and its own unique way. Prices ranged booth to booth, but everything in the entire store was reasonable.

This store is full of unique finds for anyone! From antique furniture and decor to clothing and…read morejewelry for the whole family, you are sure to find something in this treasure hunt of a store! There are many different independent vendors set up within this shop that sell a variety of items including furniture, home goods, clothes, jewelry and food items. The vendors are constantly rotating items, so if you've been in before, you will always find something new! And this is a great place to find a last minute gift for anyone! Staff is always super friendly and helpful too!

Purchased a wonderful recliner loveseat - great price and amazingly helpful staff. Was delivered…read moreby one of their contractors who made it super easy

Staff was so incredibly lovely and was able to find me a new in box kitchen faucet for $16. This…read moresaved me a ton of money and I felt like I wasn't ruining my community and the environment while I was shopping there.

I love my mattress but I paid to have mattress taken away and they refused to take it due to a…read morestain. They said they would send me 50 dollars back as of this date they have not! I don't think I would go to them again! They should say as long as it doesn't have any damage! But who gets rid of a perfect mattress! I'm really ticked about it!

Problem with this Company Customer Service! Paid for a…read moreDaybed and it did not deliver! Ordered the Daybed in Richmond and Customer Service is in New York!!!!

This is truly one of Richmond's retail gems. They have very professional management that will make…read morethe process simple and easy. They have a wide range of high quality furniture, paintings, and mattresses which will fit your preferences to a T. Last but not least, the prices are UNBELIEVABLE for the value! I window shopped several stores before I got to this one and their prices were unmatched, and not at the expense of quality. I would highly recommend anyone looking for any household furnishings to check this place out.

This place is amazing! I went in there with an idea of what…read moreI wanted, and ended up ordering something way better than I had ever imagined! The furniture is so comfortable,- perfectly fitting all the requirements that I need in a mattress and furniture set due to back problems. Not only did I get a new bed set there, I even walked out with a huge flat screen TV and some beautiful paintings. This place is filled with culture! The service is amazing, the whole process is really simple. I worked with the owner of the store to order my new furniture, and he is for sure someone that you can trust from the moment you meet him. There's no scam. No complications. It's the best and easiest furniture shopping that Richmond has to offer!!