We absolutely LOVE our new couches. Incredibly comfortable and very easy to maintain. All of our guests also love our couches. We highly recommend Sofa Creations. read more

Can't say enough good things about the service here. Mamie and her employee were great to work with and the quality of our sleep sofa is outstanding. read more

Not a huge store. Not a vast selection. But the service is attentive without being pushy, and the products are made to order with literally hundreds of fabrics to choose from. They also have a few fabric headboards that caught my eye. Not sure if I'll end up getting something from here, but I'll definitely keep this store in mind. Tip: they have a good Yelp coupon when you check in! read more

Soooooo disappointed!! Black stain discovered at delivery --- WORSE YET was the way the fabric was not pulled tight and bunched up on one of the arms -- the other arm was smooth. Whats worse is the owner called me and had the nerve to tell me that I was being too picky. She also said to me that I chose a low budget piece -- an extra small chaise for $1400 is not all that cheap by the way and that insinuated the I was expecting too much for that kind of money WOW REALLY?! I own lazyboy (perfect!) and also have a beautiful sofa from Havertys I bought for 1100.00 and its perfect. I was refunded back my deposit and cancelled the order. I will go back to lazyboy read more

Sofa Creations - material bunched up -- ridiculously put together - Furniture Stores Near Me - Richmond, Virginia

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We bought a sofa and chair over 16 years ago when my second child was an infant and oldest a toddler. We still have these pieces and are looking to get another sofa or 2. These pieces were our only seating due to a small house. They have gone through, and still going through, two kids and 2 large dogs. We love the washable covers and the cushions have kept their shape for the most part. Definitely recommend. Only down fall is we had to replace covers after a couple of years. We chose wrong fabric and color for little kids. That is on us. read more

After hearing some rave reviews about Sofa Creations, we finally decided to head in. We were looking to furnish two rooms, and needed sofas that were high quality while still being affordable. We had exhausted so many other options in RVA (any furniture store/department store you can name, we were there), and honestly were losing hope that we would find anything reasonable. From the second we walked in, we knew we were going to support this local business. Everyone was so friendly and so personable, that we felt really comfortable with our experience. No one was pushy, and they let us browse around for as long as we needed. In the end, we custom designed two great couches! The awesome thing about this store is you can customize nearly everything -- the fabric of the couch, fabric on the throw pillows, whether it is a slip-cover or upholstered, the firmness of the cushions (down blend is like sitting on a cloud!), and the dimensions. The owner has a background in business and interior design, and she was a dream to work with (she helped SO much with the design!). The delivery time is a bit long -- we are looking at 9 weeks -- but we already know it will be worth it. Skip the department stores -- go HERE. read more

No leather selection whatsoever, but if you're looking for customization with fabric, this may be down your alley. Pricey, but quality seemed good. Very poor customer service that drove us out - no way we would be back read more

I was recommended to Sofa Creations by our designer and had a wonderful buying experience. We worked with Mike who was kind, helpful, and patient. His knowledge and experience in the furniture business was much appreciated. We will be back for future purchases! read more

Two weekends ago we were on the hunt for a new addition to our living room, and after some totally lackluster shop experiences, Sofa Creations was the saving grace! The moment we entered the showroom, we knew we wanted to purchase our couch here. The owner was the person working, which immediately made us more inclined to spend our dollars at this shop, and the atmosphere itself was very inviting. The showroom is bright and clean, and feels very high end but without the untouchable price tag. The majority of furniture seemed to be in the mid-range - not the cheapest you'll find, but certainly not crazy expensive. And you can tell you're paying for quality. We had considered snagging something from Ikea, but in the end we decided to pay more for something that will last much, much longer. The space is on the smaller side, but it still boasted a solid variety of pieces. After visiting a few of the warehouse-feeling stores, this manageable space was quite the breath of fresh air. I think most of the clientele chooses to customize their sofas, and that's really what Sofa Creations is known for. You can pick out your piece of furniture and then choose from a crazy extensive variety of fabrics to make it 100% yours. The owner told us it typically takes 9 weeks for the ordered sofas to come in. Well, we're kinda last minute, and needed a sofa immediately, so we were relieved when she told us they also sell floor models. Phew. We didn't need a customized couch, we just needed a quality sofa right away. We found a beautiful pale blue beauty that has made itself at home in our living room. Another plus is that we were able to choose two throw pillows to go with the couch! I'm a huge fan of pillows, so this was pretty darn exciting. If you're looking for a more personal experience and a quality sofa, definitely check out this option on Broad Street. read more

I spent $8,000+ with Mamie, part of large order that included a table and six chairs. Table and six chairs assembled with bolts by her technicians, bolts were so loose could hand tighten them. Furniture was not assembled properly upon delivery when delivered May 2015. Did not realize this until a few months after delivery as the furniture was not used frequently. As soon as we realized it we asked Mamie, the owner, to send someone out to remedy problem. She refused to do so, only suggesting that a technician would cost $40-$50 per hour at our own expense. She was also very rude on the phone. When she called me this morning I had not slept in 36 hours as a family member is critical in the hospital, so I handed the phone to my mother and brother to speak with her. She proceeded to ask them my age - stating that wasn't I an adult and that at 35 years old I should be able to handle my own business. She was adamant that since we did not call right away it was not her problem to fix. I was not aware that there was a time limitation on standing behind your services, especially when the cause of the problem was due to an employee retained by Mamie. Simply asked her to correct a problem that was present upon delivery and caused by her technicians, she refused to do so. Not asking for money back, just to remedy a problem. There are numerous other businesses that will gladly stand behind their products and services while valuing your business, something Sofa Creations has not done for us. read more

I love this store. I bought a four seasons sofa almost 15 years ago and over the years, bought 3 new slipcovers for it. Each experience was great, loved the fabric selection, assistance, etc. But, my most recent experience was, hands down, the best customer service I have ever received in my life. I had an issue with my last slipcover and after a quick phone call to the store, the owner came to my house where I showed her the issue with the fabric, and she promptly ordered replacement fabric for me. A week or so later, her assistant brought me the replacement fabric and personally put it on my sofa! I will be a customer for life. This store is a great asset to Richmond. read more

My husband and discovered sofa creations several years ago. Since then it is our go to furniture store. The service, delivery, saleladies go out of their way to make us satisfied and happy. All of my furniture was custom and it was received in a timely manner. I've purchased a lot there and highly recommend giving them a try before you purchase anywhere else. read more

Sofa Creations provides great customer service! About 8 years ago, we purchased a slipcover sofa and chairs. They are so comfortable, that we changed which room we lived in. Recently though, I noticed that the back of the sofa was bowing back. I decided to call Sofa Creations for a furniture repair recommendation. To my surprise, Mamie asked if she could look at the sofa. Upon inspection, she told us that the sofa frame would be replaced under warranty. Within a few weeks we had a replacement frame delivered and could not be happier. Customer service like this is hard to find, but why we will use Sofa Creations for our next purchase. read more

Had a great experience and Sofa Creations. Both Mike and Mamie were great to work with. There was no pressure to buy and seemed to be a genuine interest in helping us find a couch that worked for us. Ended up buying a floor model and so far are very happy with the couch and price. Employees were also following COVID guidelines and wearing masks at all times. This was not our experience at other stores. Highly recommend visiting if you're interested in purchasing new furniture. read more

I'm very pleased with my experience with Sofa Creations. Mamie and Mike were very responsive to my needs, provided wonderful customer service and the sofa is exactly what I wanted at the price I wanted to spend. This is my second time buying from this store. read more

The owner, Mamie, is regularly in the store and is exceptional at recommending and coordinating fabrics. Selection of furniture, lamps and artwork is outstanding. Sofa Creations is the Best furniture store in Richmond! read more

Absolutely the best place for creating your own look for your home. The employee and owner were so very helpful and I am ordering what I truly want after looking at all the big box stores. Yes, I could have chosen pretty close to the same thing, however, I chose local business and am very happy I did. read more

We drove all over looking for a quality couch with a few basic requirements (cushion covers have to come off to wash, need a chaise, would like an ottoman). We literally could not find this simple option anywhere...until we found Sofa Creations. Friendly staff, super helpful with options (so many pattern and pillow options!!), straightforward delivery of our very custom couch. If you want a well built piece of furniture (that will actually last) from a friendly, small business owner, this is the place!! read more

I would definitely recommend Sofa Creations. Mamie and her staff were so accommodating. She worked with us till we found the perfect sectional. I will be returning in the spring to purchase a slip cover sofa for our beach house. They can deliver to the Outer Banks! read more

I happened to drive past Sofa Creations today, and decided to stop in on a whim. I'd had a depressing day of unsuccessful furniture shopping, and was ready to throw in the towel. Thank goodness I tried one more place! Sofa Creations is a gem. Angela helped me put together the perfect living room. She had great suggestions, and I found her to be fun to work with. The fabrics in this store are beautiful, and the selection of furniture is simply perfect. I found the pricing to be very acceptable. Not too high or low. I cannot wait to move on to my next project. Thanks for an EXCELLENT experience. read more

My husband and I are so happy we discovered Sofa Creations! Their customer service, quality of furniture, value and attention to detail are outstanding. We are very pleased with our new sofa, chair and ottoman. We highly recommend Sofa Creations and will not hesitate to use them in the future. read more

For years, Sofa Creations has been a quality mainstay within great, local Richmond businesses. I love the showroom and website, and its my first stop when I'm shopping for furniture. read more

My family has been going to Sofa Creations for years and we absolutely love it!!! The owner, Mamie, is such a wonderful woman to work with. She truly goes out of her way to make sure every time you come into her store to make a new purchase is a great and unique experience. Our most special purchase was when we were expecting our daughter and we went in to buy a chair and ottoman and Mamie and Jonathan picked out all of the fabric that would match her bedding set. They were both so helpful. I have never been to any other store with better customer service. We've used Sofa Creations for years and will continue to use them. read more

This store and staff are amazing. We had a warranty issue with a sofa we bought there and The owner was fantastic to help put in the claim with the manufacturer The manufacturer denied the claim for reasons the owner did not agree with, and she absorbed the cost of the repair herself. Great customer service. We will continue to shop there. Especially when we buy our home and furnish it. read more

Mamie and her staff are incredibly knowledgeable and helpful but are not the least bit pushy. I have ordered a sofa, swivel chairs and an ottoman from Sofa Creations. Their furniture is well made, attractive and durable. I've also purchased several floor samples from them, including a gorgeous sectional sofa. Sofa Creations should be your first stop when shopping for furniture and accessories for your home. You will be treated with kindness and professionalism. To top things off, you will be supporting a wonderful local business! (My only negative is that the cost of local delivery seems high.) read more

Sales person and I selected a sofa and fabric. When I went back, the owner waited on me and said the sofa (armless loveseat) would have metal on its side and the fabric I was told to look at by the salesperson was not available. Nice products and I am sure they are well made, but I decided on something a lot cheaper elsewhere. read more

This is the second time I have purchased furniture from Sofa Creations and the next time I need furniture that is where I will be buying it. The owner is friendly and stands behind the furniture she sells. I had an issue with the fabric on the sofa I recently bought. She went above and beyond to get it taken care of, she is fantastic. Very refreshing in this day and time when you can hardly find a business that will work so hard to make sure their customer is happy. Thank you Mamie! You are the best. read more

The staff was friendly and helpful until my purchase came in. We spent a TON of money on a sectional and even upgraded to fabric that simply didn't last long at all (we have no pets and no children). My sectional was falling apart after only 2 years of careful use. When I went to speak with the owner about my dissatisfaction she was rude, unhelpful and said "well, too bad the fabric is discontinued". I would never recommend sofa creations to anyone unless you are looking to spend a lot of money on furniture that doesn't last. read more

I can't say enough good things about this store! It's been almost two years since my last furniture purchase and over the week-end I popped in with my Mother who is currently shopping for a new love seat. Upon arrival the staff remembered not only me but my purchase. I was amazed. I'm not shocked though as their customer service is top notch and I've been extremely satisfied with my purchase (again from almost two years ago). Since my purchase I've referred several friends who have also purchased with much satisfaction. I don't know that I'll ever consider any other furniture store...truly a gem in Richmond. I need a bigger house so I can keep shopping there! read more

I went to Sofa creations because they had a large sign that stated, "We have Dog friendly sofas". I have 2 Weimaraner so this is what I needed. I found a sofa that I liked and in grey....I went back a second time to have a friend look at the sofa. I was told it was a "Dog Friendly " sofa because the covers came off and I could wash them in cold water.. (Great), it was more durable and the fabric resists tearing better. I was SOLD....UTILL I started having problems with the sofa, so I called the Broad Street location. I NEVER received a call back but did receive a letter in the mail from the owner that stated, they do not deal with this manufacturer any longer so I have to call them about any warranty issues.......I guess you can tell a customer a sofa has a 10 year warranty especially if you do not deal with the manufacturer any longer......So I am out of luck....I was also told that No I should not wash the sofa covers in cold water, they should be dry cleaned....buyer be warned and definitely get everything in writting when purchasing a sofa from them.... read more