This facility went above and beyond to make my son and I feel comfortable and safe during our care…read more They really put kids first. The waiting areas are full of entertainment so you don't feel like you have to stay "quiet and still". They love when children dress up in costumes to help them feel more confident. They said they've had plenty of kids dress up! My son came dressed as Miles Morales! The kids get special coins to put in a toy machine and they get a balloon once their service is complete. My son and I have not had the best dental experiences in the past few years. When it was time for his dental surgery I was very nervous. They made sure his sedation meds were fully kicked in before his surgery. He did not object to medication he had to drink he said it tasted fine. During my son's tooth extraction, they made him comfortable with a "swaddle style" wrap ,they even strapped his stuffy in with him too. They put a cozy blanket on top and had his favorite movie going on the tv. They put a nose covering nitrous oxide on his face that stayed on throughout the surgery. My favorite part was how they would immediately, stop and let him speak and be heard if was trying to say something . He said his face was itchy and they itched it for him haha! It's really little things like that make a difference. When he was all done he was in zero pain and they gave him a popsicle ! He has no fear of dental surgery now! I no longer fear or dread taking him to the dentist! They were in my insurance network so the price very reasonable , they even adjusted services based on his current needs which made it cheaper. They really try to help you get more bang for your buck! A special thank you to Dr. Farland, his dental assistant Betty and Imari for making sure we stayed informed and comfortable throughout the entire process!

I wanted to update my original review because the office reached out to me personally after my…read moreconcerns, apologized, and is working to make things right. I still do not fully understand what happened during my son's appointment, and as a parent, that experience was very upsetting. However, I do appreciate that they did not ignore it and that they took the time to contact me and address it. I also brought my other son in today, and his visit was back to the kind of experience we have usually had here: smooth, kind, professional, and positive. That matters, because prior to the bad experience with my first son, my other children had always done well here and actually liked coming. So while I am still bothered by what happened and still believe it needed to be taken seriously, I also want to be fair. The office apologized, they are trying to fix it, and today's appointment showed me that the poor experience may not represent the practice as a whole. I appreciate them taking responsibility and working to regain trust.