I believe the staff that ran the front desk and took care of facilitating therapy has since…read morechanged. Since Iwas there. This was the last 2 or so months of 2020. There for, my review might not be that up to date. Regardless, my experience with benchmark therapy was poor enough to warrant me finding a new physical therapist and never consider being a return patient here or any other BenchMark personally.

From the owner: BenchMark Physical Therapy located in Fairhope is a leading outpatient physical therapy clinic with…read moreconvenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

I saw Dr. Jason Determann today for a popping and occasional pain after working out in my shoulder…read more As a member of Orangetheory Fitness and relying on my body as a student in the healthcare field, I don't like to be idle for long. So when some discomfort arose in my shoulder after a workout, and persisted for several weeks with certain moves, I decided to get it checked out. The wait in the waiting room was super quick. I was halfway through my first page of paperwork when I was called back for x-rays. The x-rays took very little time, and I was placed in an exam room to wait for the doctor. My time in the exam room before Dr. Determann came in was about 45 minutes, but I didn't mind. It's a busy facility with their own rehab center inside, so I'm sure he's busy between scheduled patients and popping over to the rehabilitation side of things as needed. He listened to my concerns and to me explain what happened when I started noticing popping and slight pain. He worked my shoulder, testing my movements and range of motion, and he felt around on my shoulder blade until he could pinpoint where the popping was occurring. He reviewed my x-rays with me and explained what was happening. Thankfully, I have a minor issue that simply needs some rehabilitation for strengthening! Nothing is wrong with my actual shoulder! I appreciated the time and effort of an appointment with him. Not once did I feel shrugged off or rushed. I left with some relief of knowing I don't have anything damaged at all, and it's great to know I can return here to be in great hands while strengthening a weak spot!

Another day, another billing issue. My co-pay for surgery with BCBS is supposed to be $450. Billing…read moredepartment said no, there are exceptions and it'll cost you $3000 plus. So I pay it. Morning of surgery I'm asked to pay another $450. Amateur hour at Bayside Orthopedic billing department.

I came to see Dr.Augustin after suffering for TOO long. I could barely walk when I first came to…read moresee him. The pain was unimaginable! Dr.Augustin is very professional, knowledgeable and extremely intelligent!!! He treated, explained and helped me understand what was happening to my body. Because of him, I feel like I have my life back. He has great care and compassion for his patients and his practice. It truly shows in his work. I thank Dr.Augustin for all he done for me and others. (To all the single ladies out there....he is a keeper! I am way too old, but if I were younger..... ;)

I found this practice as a complete accident after a car accident. Probably a Godly intervention…read moreas Dr. Augustin has been the most God sent person since my wreck. He knows his stuff and perhaps he is the most knowledgeable that I have met especially with personal injury. I am able to walk without excruciating pain now. He shows empathy and compassion for his patients and is truly there to help his patients and not just push an expensive treatment at you. He knows the limits of his skills and is the first chiropractor that I have met who will refer patients to necessary medical treatment when necessary. His entire staff shows the upmost professionalism.

I have nothing but praise for the staff of Colony Rehab. All of the PT and OT people were very…read moreattentive and caring and cooperative. They went out of their way to make sure my needs were met, while pushing and encouraging me to do more in rehab. i would like to single out one person who was extremely caring and helpful. I only know her name was Melinda and she worked the night shift. i think she was from Orange Beach. If there is anyway you can get this message to her, please do. i miss seeing her. Thank you; keep up the good work; and God bless you.

This facility did little to none to support the discharge process for us. Very little progress was…read moremade during our time. We left on psychedelic drugs and lacking information that would support our transition home. Furthermore, they refused to discuss the necessary insurance orders that were required to gain resources and supplies we needed to be successful at home. We were discharged suddenly without much notice; it was all very passive and vague. Consider being called at 10am to be told your loved one would be home by 330pm that same day and no hospital bed or equipment was delivered. Resulting from added stress and increased financial charges; that 4 months later we are still incurring. They refused to discuss orders needed to process insurance under the excuse of "we are new and do not know much about the system". The staff seems nice and professional but have strong tones of arrogance and body shaming. The overall director is the shinning silver lining in this facility. Do not expect an improvement or help while attending this facility.