Requested a quote on Saturday 11/01. Gave the address for the property, included photos of the tree…read moreto be addressed. Made arrangements for someone to come out on Wednesday 11/05 at 5pm for a quote. At my request, they agreed to going out there on his own (without me being there) and said, "Sounds good ill get you typed up in my system and ill be out Wednesday around 5pm and once I havr everything typed up ill email the estimate over to the email you provided." On the morning of the 11/05, I sent a follow up message to confirm he was coming out for the quote. I received a message, "I got your message on fb yes we are still on for 5pm this afternoon." No one came out that day. The next morning I received a message from Amanda K. that stated, "Aaron gave you a call yesterday afternoon to confirm that you were at your new home. He didnt get an answer or call back and we dont come out unless we have a confirmation call. Would you like him to come out this afternoon?" I messaged back and said yes and that I had a confirmation text from yesterday, that he was informed we would not be there and he could go any time. I included a screenshot of the confirmation. Amanda then both texted me an apology and called me apologizing for the confusion and saying that she will send someone out that afternoon. At 4:32 pm that day, Amanda texted me and said "Aaron is about an hour away and will be calling." I texted back that I was out of work at 5:45 p.m. No response until yet another text from Amanda stating, "Aaron did call while he was at the house. A received no answer. I understand that you where at work. Sorry we were not able to provide you with a quote for our services. I hope you are able to find another company." Stunned, I messaged yet again and asked what on earth was happening and Amanda messaged that they are a "we are a small business and I have to keep a schedule in the afternoons as we only have limited daylight I could not have home wait until 5:45 for a phone call." What?? We already agreed to a written quote four days ago? Absolute lack of customer service - it must be nice to reach the level of success that you can treat potential clients who are planning to pay $8k+ for services so haphazardly. Zero communication and failure to follow through on what was agreed upon.

Otto Tree Service took down this huge tree, grinded up the stump and cleaned up the mess! Job well…read moredone!

Last weekend we had a stump ground out - we were really impressed by the caution he used in working…read morearound our other trees. This is the 2nd time we've used him - the first time he returned $20 to us because the job was not as hard as he predicted. We'd give him 6 stars if we could! Honest, reliable and best price out there. Highly recommend!

Today Brian came out to grind a stump for us. He was prompt, courteous and very professional. He…read moreasked specific questions about the job and delivered, even cleaning up all the wood shavings after. Highly recommend!

Great Lakes Landscape After 3 quotes and one that never…read moreanswered. We were very lucky to find Great Lakes landscaping to do our extensive Two tear boulder wall on a hill. We had the best team: Dennis and Michael lead by Don. Best ideas great work and we had all our wishes fulfilled. Only two words: PERFECT JOB. Thank you Great Lakes for making our home safer and more beautiful Excellent customer service Lake Orion. Job finished 10/08/2020

Great Lakes Landscape Company did a great job with our yard. We needed our existing edging removed…read moreand replaced with new edging, and we also needed mulch installed. They were incredibly easy to work with, and not pushy to get us to do more services, or more expensive edging. Great Lakes Landscape provided a free estimate before we booked our services, and then were prompt and on time to complete the work. Best of all, it looks excellent! We will definitely use them if we need any landscaping or mulching in the future.

When looking for a landscape company Yelp sent out requests on my behalf. I never heard back from…read morethis company.

Highly recommend. We had a row of arbor vitae's installed just a couple weeks ago…read more Michael was prompt, very detailed and a great communicator. Never seemed bothered with questions we had despite it probably not being the biggest job. He also came in with an excellent quote compared to the 2-3 others we received. Finally, he and his crew did an excellent job and nailed the time line. Did the job well and exactly as described. He'll be the first call for any future work.

Good group of guys. They really did a great job. Would definitely recommend. Luke took the time…read moreto really look over the trim job he did and asked me what I wanted.

Luke and his crew just finished trimming our backyard maple tree. He did a great job and was…read morethoughtful to have me come out a few times and look at the work in progress. He educated me on his plan and also asked what mine were. They cleaned up very well. You wouldn't even know they were in our yard. Fair price and nice office staff too. I would recommend.

excellent work, fast and furious Dustin is amazing to work with. an honest and cool guy.read more

D & T gave us an estimate last year to take out two rows of trees last summer. we were told the…read morestumps would be grinders down and everything would look great. the trees were taken down but they left the stumps behind. I called them several times last year each time I was given a new excuse as to why the stumps could not be ground down. This year the stumps were sprouting new branches. I had a portion of the fence removed so they could get their grinder in the yard. Then they tried to say I had to take the entire fence down. I told them that was not a part of the deal when they bid the job they needed to get rid of the stumps regardless. he sent the guy with the grinder back and he proceeded to make a mess of my entire yard I have huge holes all over both sides of my back yard with deep trenches extending six feet beyond the trees taken out They did nothing to level the ground. When I tried to speak with him about the quality of his work he just waved at me and left .They left a huge mess! When the guys came to replace the fence they ran into more stumps on the other side that sound have been removed belonging to the trees they took out. Now I keep getting text messages about service dates when I called back to ask if they were coming back to fill I. The holes and even out the ground they said they would only return for new tree service. I am a 65 year old woman they left me a mess far too big for me to deal with and quite frankly a hazardous an dangerous yard. .

Recently had Magee trim some of my trees. Did an outstanding job. operators took time the blend…read moreand sculpture the trees so they formed a smooth continuous shape. Made a special effort to trim high areas Randy and his team communicate well and are a pleasure to work with. Crew went out of their way to ensure we were satisfied Highly recommend

They have done my lawn and snow removal for three years. They are careful not to cut if the lawn…read moreis too wet. They notify customers if the conditions are not right. They do a good job. They do a great job with snow removal. Again, if there are heavy snows that follow each other, they let you know that they might have to come out twice.

Dave is the best! I told him exactly what I needed and expected for my lawn and he absolutely…read moredelivered! I had brown spots and weeds and he helped me get that under control too. I've been having him cut my lawn for 2 years, and honestly have no complaints. Detail oriented, friendly, fair priced....you won't be disappointed