I freaking love her great customer service and made the whole experience comfortable and fun…read more Highly recommended. Wish all my calls were this easy

I've been a customer of Tyna Carter for many, many years. Over the years staff has changed but the…read morecustomer care remains the same. Yesterday, I met with Quwan'ya Howze. When I went into the office, I was kind of upset. Quwan'ya spoke to me very softly and made me laugh (no makes me laugh when I'm upset). He was attentive to my needs and request. He made sure to provide me with the best option available. Thanks to Tyna Carter, Quwan'ya Howze, and team.

Simply the BEST! Having good insurance is important, but having an agent who is rooted in the…read morecommunity and committed to her job is priceless. We have enjoyed the peace of mind found in having State Farm Insurance for nearly 30 years. With Karla Boles and her team handling our policies, insurance is the least of our worries. We always know our coverages are adequate and help is just a phone call away.

I would give 0 stars if I could! I cannot believe she is over an insurance office, let alone an…read moreagent!!!! That is why we switched to Progressive!!!!

I had a wonderful experience with Brittany Henley. She was courteous, kind, knowledgeable and very…read morehelpful. Thank you, Brittany, I really appreciate your help. F. Ashley

First, I must commend ASE for opening an office in Prattville. It's much more convenient than…read moredriving to the Millbrook location. With that being said, I must express my thoughts regarding the office personnel at this. Christian, Molly, Rachel and Veronica are absolutely AWESOME...they are professional, courteous and always wiling to assist. I noticed on high volumes days when they are shorthanded dues to someone being at lunch or out of the office, their attitudes are still, customers FIRST. They continue to stay on point addressing the customers concerns and do this without complaining. Just recently, Jeanette began working at this location on occasions, and I must say, she is a perfect fit and complement the other employees possessing the same attributes. The only downfall at this location in my opinion are the kiosk machines, which seem to be inoperable more often than not. This creates a problem, especially on high volumes days when customers are attempting to utilize the kiosks and they are not working. As a result, office personnel have to stop and address those customers concerns, thus creating a further backlog. Customers then become irate, impatience and start complaining or just leave. I understand the objective of utilizing the kiosks are to make things more efficient, which is great when they are working properly. But when they are not, they are nothing more than a useless piece of machinery. Now it appears customers are being forced to use the kiosks when your organization have not figured out how to keep them in operation. As for me, I rather interact with people opposed to machines. The aforementioned personnel are certainly an asset to your organization and should be commended for their commitment to customer service. I say to them, keep up the good work!!! It is certainly being noticed and very much appreciated.

Great healthcare option...No complaints! My wife had surgery this year and it covered treatment and…read moremedications. Still have my oldest on our policy and everyone takes BC/BS