I had a wonderful experience with Brittany Henley. She was courteous, kind, knowledgeable and very…read morehelpful. Thank you, Brittany, I really appreciate your help. F. Ashley

First, I must commend ASE for opening an office in Prattville. It's much more convenient than…read moredriving to the Millbrook location. With that being said, I must express my thoughts regarding the office personnel at this. Christian, Molly, Rachel and Veronica are absolutely AWESOME...they are professional, courteous and always wiling to assist. I noticed on high volumes days when they are shorthanded dues to someone being at lunch or out of the office, their attitudes are still, customers FIRST. They continue to stay on point addressing the customers concerns and do this without complaining. Just recently, Jeanette began working at this location on occasions, and I must say, she is a perfect fit and complement the other employees possessing the same attributes. The only downfall at this location in my opinion are the kiosk machines, which seem to be inoperable more often than not. This creates a problem, especially on high volumes days when customers are attempting to utilize the kiosks and they are not working. As a result, office personnel have to stop and address those customers concerns, thus creating a further backlog. Customers then become irate, impatience and start complaining or just leave. I understand the objective of utilizing the kiosks are to make things more efficient, which is great when they are working properly. But when they are not, they are nothing more than a useless piece of machinery. Now it appears customers are being forced to use the kiosks when your organization have not figured out how to keep them in operation. As for me, I rather interact with people opposed to machines. The aforementioned personnel are certainly an asset to your organization and should be commended for their commitment to customer service. I say to them, keep up the good work!!! It is certainly being noticed and very much appreciated.

Liz Talbot is amazing. Starke has always taken care of my family and we will stay with them for our…read moreauto and home insurance.

Starke Insurance Agency does a great job meeting my insurance needs. The pricing is competitive and…read morethe service is great!

I LOVE my agent Jan Carpenter. She has been great and has been a great resource to me and a…read morefinancial partner looking out for me. I have been with her for at least 5 years and she is the best STATE FARM agent I have ever had! I highly recommend her.

My experience as a walk-in was great. Moving here from NJ, the agent compared my coverage to…read moreAlabama's. No high pressure sales. Several quotes were shown comparing different coverage levels and costs so I could choose what was best for me. I received excellent personalized service. Highly recommend, everyone was welcoming, friendly, and knowledgeable.

Mandi Fortner and her staff exemplifies what customer service SHOULD look like. Especially in an…read moresuch an already stressful time. They took immediate action and took care of everything! I literally can't say one negative remark. From the time Misty ( Sweetest and most professional ever) answers your call, you can expect prompt and courteous service! ** Absolutely recommend Mandi and her staff for all of your insurance needs!

Employee was great. Had a great conversation and the general manager was awesome. Will recommend…read moreothers to come and check them out. Great business. Good staff. Good location.

I am not family or friend. I am a regular guy who looked for an affordable car insurance agent in…read morethe summer of 2024...and could not believe that Diane and her staff could be what we all hope to find: outstanding service, reliability and a fair deal, all in one place. I had no problems in communicating and understanding the business, but I know that I will have a huge problem on my hands if Diane decides to retire. Every time I call, a friendly voice greets me by my first name and asks how I can be helped. Yes, Diane knows her customers by their first name and more. Many other insurance companies know us by our policy number... but not Diane. The charm of her office, the discipline of her business and the friendly advice I always receive amazes me. I always get reminders on my due dates and beyond (late, sorry). Transactions receipts are sent to my inbox within minutes. I never spoke to an answering machine every time I called her office. This isn't a Steven Spielberg staged movie set, it is the reality. I insanely strongly recommend her services. You'll never look for another insurance agent ever again. I am grateful for her help and patience answering my question or advising me. Thank you!! Very much!!

5 stars -- Excellent customer service from Diane Stokes at State Farm. Quick, helpful, and very…read moreprofessional -- would recommend to anyone."