I freaking love her great customer service and made the whole experience comfortable and fun…read more Highly recommended. Wish all my calls were this easy

I've been a customer of Tyna Carter for many, many years. Over the years staff has changed but the…read morecustomer care remains the same. Yesterday, I met with Quwan'ya Howze. When I went into the office, I was kind of upset. Quwan'ya spoke to me very softly and made me laugh (no makes me laugh when I'm upset). He was attentive to my needs and request. He made sure to provide me with the best option available. Thanks to Tyna Carter, Quwan'ya Howze, and team.

Alfa car insurance is a scam! I had full coverage and my car was in need of a claim they didn't…read morecover my 30,000 dollar vechile saying that I was asked if I had ever been arrested on my application call (I wasn't asked and the person who suggested Alfa wasn't asked in his call either) but when I spoke to the investigator if I had been arrested I said I had. He said I lied on my application so they weren't responsible to cover my car. Not only that they put the claim on my insurance report so it made my car insurance quotes balloon to 1000 dollars a month for full coverage moving forward.

Great company with the best customer service in the industry. Cheap insurance is not always the…read morebest option.

Our car was stolen off the Ford's / Body shop shared fenced lot area. They stated we had to file…read morethrough State Farm. I have a knew agent that I picked Ken Bishop III, my previous agent retired after 30 years. He called me after hours only being my provider for few weeks and directed me to claims and assured me he would check on it ongoing. Moments later a claims agent called and sine we have the police report she progressed rather quickly. Now this is roughly 8:30pm, she said there was a short waiting period to find the vehicle. Next day Ken Bishop, lady claim agent from the night before and and next level agent called my wife within an hour in the morning. Our vehicle was paid for less than 36k miles and State Farm paid us better than we expected. I did my homework and based on the VIN number it was a very fair price. Unfortunately I have a payment now because to the dealership/body shop fault BUT MY FIRST EXPERIENCE WITH KEN BISHOP III WAS SUPERIOR. THANK YOU KEN AND THE TEAM.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: AL-312056

I have been with this agency for about a year now. Not impressed at all. Twice I have called them…read moreregarding a potential claim and they advised me that the claim would go against me regardless of whether they covered the claim or not. I have had 4 contractors advise me that the roof damage that my home suffered would not be covered by State farm because they notoriously deny roof damage claims. They also advised me that if State Farm denied my roof damage claim that it would go against me and that they would later drop my insurance if I did not get the damage repaired. After I contacted them about the roof claim and decided not to file a claim because of what I was told by the contractors Trey Pooles office called me repeatedly wanting to know if I got the repairs made. I did get the repairs made at my own expense and I am not happy about it. I recently was rear ended by an individual on I85 in heavy traffic and that persons insurance company Progressive has been dragging their feet about repairing my vehicle so I contacted Trey Pooles office where they advised me that they would not assist me with the claim with progressive but would file a claim against me with State Farm and that I would have to pay the deductible. I elected not to pursue the claim as it was not my fault nor did I want a claim against me. I do not recommend Trey Poole State Farm insurance for any reason. Get Alfa insurance instead they respect their customers and treat you fairly.

From the owner: AL-734735 We give State Farm customers the service they deserve in providing Auto Insurance, Home…read moreInsurance, Renters Insurance, Life Insurance and Health throughout the Prattville, Montgomery, Millbrook and Autaugaville area. My agencies number one goal is to put the customer first and provide them with the knowledge and products to have a secure future for their family or business. We are here for the good times and the bad with our concentration on giving the Prattville area remarkable service.

Great people, great service, a pleasure to do business with professionals, it is a rarity today…read more Give em a call

Exemplary Service, Prompt Responses, and Warm Courtesy. My experience with agent Karen Redden was…read morenothing short of ideal. I received all of my options very quickly, and anything I was curious about was further explained without abrasion. I never once felt like an inconvenience and I was even provided knowledge I never thought to ask for. I recommend this organization to anyone seeking the confidence of a family and ease of business. I believe in giving credit where it is due so I was thankful for the opportunity to give it.

Liz Talbot is amazing. Starke has always taken care of my family and we will stay with them for our…read moreauto and home insurance.

Starke Insurance Agency does a great job meeting my insurance needs. The pricing is competitive and…read morethe service is great!

Maranda and her team are wonderful to work with. They are customer focused, taking great care of…read morepolicyholders. Highly recommend!!

From the owner: Maranda Hiett State Farm Agent office in Montgomery, Alabama, strives to be your first choice for…read moreinsurance options. Our pet-friendly and bilingual office goes beyond offering insurance; we help State Farm customers create a Personal Price Plan that may fit their unique lifestyles and needs. We provide Auto, Life, and Home Insurance across Montgomery County and nearby areas like Prattville and Millbrook. Please contact our dedicated team during office hours for additional information! License #: AL-3001167898

Mims is GREAT! Everytime I go in, they are SO BUSY!…read more And yet, they still greet EVERY customer and let them know theyve been seen-- the phones are ringing off the hook and yet they STILL try to get to them-- I think they ALL multitask, very well.

The good: the agents are father and son - Kevin and Chris Mims. I initially spoke with Kevin over…read morethe phone and he was able to quote me a great deal for basic auto insurance that meets state minimum requirements (comprehensive, collision, bodily injury, etc). He was kind and helpful. In person, his son Chris completed my paperwork and he too was helpful and thanked me for my business. If it weren't for their kindness and understanding along with the great quote, I wouldn't have travelled over an hour to this agency. The not-so-good: It is hard getting in touch with someone at this agency. You have to call back to back and if you're lucky, you may speak with a representative, only to be informed you'll have to call back when an agent is on-site. Not good for business when you have people who are looking for insurance and willing to spend their hard earned dollars at your firm. Their hours say open, but no one, if anyone answers the phone. Also, it's not good nor bad, depends on you really, but there is no way of Mims agency sending your paperwork to complete your insurance quote online. You have to drive to the agency in person to complete the initial paperwork, then from there you work with the insurance company directly and that's when you're able to do everything online/via app, etc. so if you have the means to travel to their agency in Montgomery, then that's great, but if not; then it will place you at a disadvantage and you may have to seek other options.

Alfa's roadside assistance program, which they have turned over to a third party, is completely…read moreincompetent and unreliable. You might as well call your granny to ask if she can send over her wheel chair to help get you out of the road. In May, I requested lockout assistance. I waited alone, at night, for 3 hours for the provider but finally gave up and called someone on my own. Three months later, I needed towing. I sent my grandson to meet the tow truck with the keys. He was called twice by the provider after 2 hours and told that they have no record of a ticket for my claim. The tracking number provided did not work.Then Alfa sent another provider, and we received a message estimating arrival time for 90 minutes. An hour and a half passed, and again the tracking number did not work. When I again called Alfa, the rep told me he had a message from the provider that they had picked up my car. This was not true, as my grandson was still waiting with the keys. I then called Alfa again and was told that ETA was now 15 minutes. Another half hour elapsed; the driver called to say he was 45 minutes away! The Alfa reps with whom I spoke did their best to help me, but the third party coordinating the providers have proven consistently inept. Needless to say, I will begin looking for other auto insurance tomorrow. If you have Alfa, I recommend that you do the same before someone in your family finds himself or herself stranded on the roadside.

TERRIBLE customer service from both receptionist by the names of Ashley & Ash.. kept cutting me off…read moreand hand nasty attitudes!