I stayed at at the Novotel Milano Nord Ca Granda in Milan Italy on 5/31/2013 (31st May 2013). It…read morewas my 1st time there. I was traveling with Trafalgar Tours. Pleasant hotel in a nice location. Plus, I took photos.

Great hotel, great service and hospitality. The food in the hotel restaurant was great, the…read morebreakfasts are as good as anywhere in Italy if not the best. Highly recommend this hotel for a comfortable stay. The suites are very clean and organized. If I come back to Milan, this is the hotel I'd want to stay in.

Terrific hotel and even better staff! It's not every day that you are greeted and taken care of my…read morepeople who genuinely love their jobs. This hotel's staff - Xenia and Adriano at the front desk, and bar and restaurant personnel - understand what hospitality really looks like. We came to this hotel after a completely messed up day that included rerouted trains and plans redone on the fly, and the staff made it all better, for adults and kids alike. Rooms are a bit small, but we were not there much. Kids slept on bunk beds that need some TLC, otherwise very clean and nice accommodations. Terrific breakfast, too. As a bonus, there is a pedestrian area right around the corner from the hotel with some really nice restaurants, that are so much more authentic and less expensive than the tourist traps! We had a great meal at Ristorante Borsieri 39.

Started with day 1 when the hotel gave me the wrong room. They gave me two twins when the booking…read moresaid queen. I'm one person why do I need two twins beds? Tried to get it fixed and led with we are fully sold out, and nothing is guaranteed. Then why do you have multiple booking options on Priceline if nothing is guaranteed? I'm paying $225 a night, second room reeked of smoke, third room was fine... next day housekeeping showed up at 2:30 I was in the shower so I said not right now, go to front desk and say I'm out the shower can you send housekeeping. She tells me it's over for the day. Then argues I had my key in the room and that's why she didn't come. Hotel likes to argue.. I ask for two towels. Given one, ask for another, and she argues I'm one person. Excuse me? I am not allowed to take two showers? Victoria likes to argue. Well argue this complaint. Okay?

I went to Hotel Zara Milano earlier this month and had booked a single room. I entered the room and…read moreeverything seemed fine, went into the shower which had two glass doors. The second I pulled the handle on the glass door to shut it I heard a very loud cracking sound all over and then a crash, the entire door just completely broke into tiny little glass pieces and fell at my feet. I look down and all I could see was glass and blood. Huge amounts of blood that I couldn't identify the source of. I tried to focus and noticed that my toe was deeply cut. The issue was there was now a bed of glass and in order for me to leave the shower and get to safety there was no way out other than actually walking on the glass. I did and went and on the bed and tried to take control of my foot's situation and then called the receptionist. Her name was Simona and she came and entered the room to the sight of glass and blood. Her reaction was so casual that I felt as if nothing had actually happened and I was just imagining things. She got me iodine and antiseptic and did not even bother to get band-aids, I had to ask her for them and she very casually told me that she didn't think she had them and she will look for some. She got them for me after a while. A cleaning lady came and cleaned the glass from the room (badly, as days later I kept discovering pieces of glass in the room and in the corridor as well which was causing me to drag more glass pieces into the room when I was walking in). I should mention that the cleaning lady seemed a lot more concerned about me and all the blood she'd seen than Simona. I came back to the hotel and asked them for how they were going to compensate me and Simona just looked so confused, she made it seem like it was something completely normal and they had fixed the door so it was good enough of them and that I shouldn't be complaining or asking for any compensation. There was another receptionist called Amadeiu whom was even more inappropriate and told me that it was good enough that they didn't make me pay for the damages of the door. Also, whenever Simona would be there she would just start talking to Amadeiu in Italian which I felt was very rude.

From the owner: 'Hotel Zara di Milano è una struttura moderna e dotata dei migliori servizi, ideale per un…read moresoggiorno business o per una visita di piacere, con wi-fi gratuito e reception 24h sempre a disposizione dei viaggiatori. L'ambiente discreto e gioviale, avvolto in un'atmosfera di grande relax, rende l'Hotel Zara uno dei migliori hotel 3 stelle di Milano a cinque minuti dal centro, dotato di parcheggio interno con posti riservati o spazio per l'auto a pagamento negli immediati dintorni. L'hotel dispone di una bella sala per la prima colazione - con selezionati prodotti bio a km zero e cibi senza glutine - sala TV e bar con angolo di salumi e vini pregiati, perfetto per socializzare in pieno relax con un aperitivo o uno snack veloce. Alla reception dell'Hotel Zara, uno staff multilingue accoglie ogni ospite con calore e cordialità, suggerendo i migliori itinerari per visitare Milano, segnalando i principali eventi e prenotando i biglietti per le mostre e i più importanti appuntamenti cittadini