Just as expensive as everywhere else and Not as dirty as it used to be. My main concern is the fact…read morethat the employee allows a man to loiter in the laundromat for HOURSSSS. I wouldn't have a problem if he wasn't aggressive, creepy and a weirdo. I have multiple encounters where he has made me uncomfortable, He has also tried to block the doors so another woman couldn't leave, and the most recent time I was there he yelled at everyone and called them bitches because they didn't want to buy him McDonald's and the worker just stood there and ignored it !!! No matter what time you go he's always in there , I would advise anyone to go during a busy time because he is seriously creepy.

FILTHY. Hair in almost every washing machine I opened. Restroom disgusting and floors are just…read moregross

Their pricing is very high vs. other cleaners and for that price ai expected quality to be A+,…read morewhich is was NOT.

Great customer service and speed. They do a great job cleaning laundry, but less than satisfactory…read morein pressing. A professional dry cleaning establishment should not need to be told how to press a shirt with French cuffs, or that the crease belongs on the front of pants as apposed to down the side. I take my clothing seriously, so I don't mind the pricing. I do mind having my clothing pressed incorrectly, and there is absolutely a correct way it should be done. At this place, it's 50/50 at best that it will be correct. I've been a faithful customer for 17 years, but I'm not going back.

There is a Starcrest closer to my house but this one had better reviews so I chose this location…read more The first time I dropped off clothes, I had 7 items. When I was handed my ticket, it was a ticket that had my name and a number in it. It didn't say how many items I had. I knew I would most likely not be the one picking up the dry cleaning so I handed the ticket back to the girl and asked if they could update it with the amount of items I had dropped off. She happily obliged. I'm wondering, though, why didn't they just do this in the first place? Not a big deal, but it is better customer service if your items are listed. My second experience was much worse. I dropped off a vintage, silk, nightgown and robe. The young man who took my order was very friendly. I showed him that I had two items and that they would need some extra attention for stains. When I went to pick up my vintage nightgown set, it was no longer a set. I was missing the nightgown. I did not realize this until I had walked to my car. I went back in and told the young woman working behind the counter that I was missing my nightgown. Her first response was "are you sure?" Then it was a casual, " I will give it another look and see if it's here." Well, it wasn't. So I told her that it needed to be found right away because I had sold this item and needed to ship it. Only then did she seem concerned. She was very nice through this whole process, I must say. She called her main location and after several minutes of being on the phone, she told me it was there. Then she proceeded to tell me that all of their drivers had gone home and no one was available. If I wanted the item today, I need to go pick it up myself. I go to the other location amd I tell them I'm there for the missing nightgown. One girl literally turned her back to the counter and got on her phone. The other girl went to look for it. She came back and said "we had no idea who this belonged to". She then handed me the nightgown without a bag. Mind you, it's pouring rain outside. It's a dry cleaners. Who gives someone their item back without a bag? Now, I will say that the garments were clean and most of the spots came out. With both experiences the clothes looked great. So I would maybe recommend this business. Just be on your game when you do drop off and pick ups. They are not well organized.

I'm not sure what sort of laundry service facility doesn't check care tags but they legit shrunk…read moremost of my favorite pieces. I even separated the clothes for them as to what could be bleached and not bleached. extremely disappointed. not to mention they charge almost forty dollars for even the smallest load of white clothes. nothing weighed just per bag even if it is filled or not. never going back and do not recommend.

After being told that the most reputable dry cleaner in town would not clean and press window…read moretreatments, I made the mistake of taking my brand-new dupioni silk curtains to One Hour Family Cleaners. I had spent over $600 on the curtains and alterations. When I dropped them off, they were in perfect condition with no stains or discoloration. When I picked them up, I was told they had been cleaned at no charge because they were "dirty" and that the "stains" had come out. However, once I rehung them, it was obvious that both curtain panels had large areas of discoloration that appeared to be scorch or burn marks. In addition, the curtains had shrunk by approximately two inches. These curtains were brand new before they were cleaned, and they are now permanently damaged and no longer fit my windows properly. Based on my experience, I would not trust One Hour Family Cleaners with expensive window treatments or delicate fabrics.

I have tried numerous times to dry clothes in their "maintained" dryer at my apartment complex…read more The setting "high heat" does not perform the task, especially for towels, washcloths, socks and trousers. I end up having to spread the articles across furniture in my apartment to complete the process. Contacted customer service and received less than understanding in their response. Will NOT contact complaintant when supposed maintenance is completed to test the drying cycle. Shorted me on refund to complete the insulting behavior. The value/cost of machine operation is fine as long as the machine does its job which, at least, these past few months has not been well done.

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