Alex transferred all of old PC to my new PC. He also organized it with easy-to-use desktop setup…read more Thank you!

The owner, Alex, is a nice dude, but a poor communicator. My laptop was having crashes, and I…read moredropped it off in early June for troubleshooting/diagnosis. I called after several weeks and he promised he'd have the problem diagnosed within the next couple days and call me back. Several additional weeks went by and I called again with the same response, and then once more a few weeks later- a total of 2 months of wait time without any progress or evidence that anything was done at all. I eventually gave up and got my laptop back myself to look at. Googling my error messages indicated that my RAM was faulty, and after replacing the RAM (a 15-minute procedure), my laptop works fine. It took me ~30 minutes of total active time to troubleshoot and solve this problem that I had previously waited 2 months for the owner to fix. I'd guess that Alex was overcommitted with fixing other machines to focus on mine, which is fine if he told me a realistic estimate (i.e. "I'm really busy right now, but check back in a month and I'll give you an update). Instead I got drip-fed inaccurate timeline estimates. Overall, I find it difficult to reccomend going to this business to get your problem fixed unless you have a really easy software issue to diagnose/fix on the spot.

I normally don't write reviews on here, but I felt that others should know about my experience. To…read morestart off, I should mention I am not an expert in computers & technology, but at the same time I am not a novice either. I have fixed and modded computer components & have built PC's plenty of times on my own. First time I went here, I went to get my 15" Macbook Pro Retina laptop screen fixed, an easy repair. I went here because I was too busy to do it myself. Sorin (lead repair tech) advised to replace my broken screen with a used screen to reduce the repair cost. I said thats sounds good and proceeded. When I got the repair back, the screen itself was dirty and the metal lid had tape and residue on it. I understand that the replacement part was a used piece, but he couldn't spend 5 minutes wiping it down and making it look presentable? This was a $500+ repair. At the end of the day, it isn't a big deal, but the reason I mention this is because it is relevant for my next experience with him and this business. My $7500 custom build PC that I had built, suddenly no longer could boot up, POST or enter BIOS. Sorin offered a diagnostics test for $80. I agreed as I needed to confirm which of my parts was malfunctioning so that I could process a warranty claim with the brand. On the phone, I had asked him if I should bring manuals - he said no. I bring in my PC and I tell him I will be right back as I left my power cable for the PSU in my car. He admentently says I don't need to bring it in (without even looking at my PC). Okay fine...I'm not going to argue with a "professional". I also asked if he would like to be provided a list of the parts in my PC to help him troubleshoot more efficiently. He said nope, no need. I drive back home. Next day, I get a call from him and he tells me that he did not realize my PSU (Corsair AX1600i) has a different plug and that he requires me to bring in my power cable. Great. Now I have to drive all the way back to the store when this could have been avoided if he took 30 seconds to look at my PSU when I first came in. I get a call from him later and explains the tests he ran. I should note that he said he was not fully able to test my CPU (3970x), GPU (RTX 3090), or motherboard as their shop does not have the parts needed to run a in-depth diagnostics test on higher end computer components. *This is why I originally told him if he would like a components list of my build when I first came in.* Basically I paid $80 dollars for a rudimentary diagnostic test that was not comprehensive at all in my opinion, as the CPU, GPU, and motherboard are the most important components of a computer. Fine, I guess this is the best I can get for an $80 dollar diagnostic test. I promptly ask him to put my PC back together so that I can pick it up. When I arrive at the store, he hands me my PC back and he said was not able to get the front facing fan on the CPU cooler mounted properly onto the heatsink. Um...okay...your business is called "PRO - Technology Professionals", but you can't even mount a basic CPU cooler onto the motherboard? I also noticed when he put back my GPU, he did not plug back in the power cables for it. And he also reseated my memory sticks incorrectly (pic included).He clearly put no effort in putting my PC back together. Do you not take pride in your work? Completely sloppy. This kind of leaves a sour taste in my mouth, but again, not a big deal to me, so I bring it back home. When I get back home to inspect my PC closer, I noticed the reason he could not mount the front facing fan on the CPU cooler is because it was the incorrect fan. My CPU cooler (be QUIET! DARK ROCK PRO TR4) has 2 fans that need to be mounted onto its heatsink. I don't understand how he could have messed this up because the two fans are both different sizes and only one of them fits on the inside. Instead, it's clear he forcefully jammed the other fan into it as it is basically impossible for it slide it in otherwise. It is astonishing he did not try to look for the manual online, or bother to call me to confirm how to correctly put the CPU cooler back to together. This was not a AIO or custom loop liquid cooling system... This was a simple cooler with two fans. The only way I could pull out the fan was to break the rubber gasket on the heatsinks - thereby damaging both my fan and heatsink. I call him and address my complaints and was ultimately met with an attitude. He tells me I need to bring my computer back to the store so that he can remove the fan. I refuse as I am not going drive a third time back and told him there is no way to remove the fan without damaging the cooler. I am normally a easy to work with guy and I am usually empathic to certain situations. I didn't even ask for a full refund and was compensated a $20 dollar refund. That doesn't even begin to cover my $90 CPU cooler. To have my $7500+ dollar PC disrespected like this is completely unacceptable. Avoid this place.

I've had my laptop for 6 years now and while I was using it yesterday, the screen just turned…read moreblack. It was the first time it happened and I really don't know what to do. My mom gave it to me as a graduation gift, and I don't have the heart to just dispose of it and buy a new one. It is really special to me. I took it to a lot of computer repair shops, but all of them just said it could not be fixed. And when I was about to give up, one of my colleagues suggested this shop to me. It was my first time at Pro and they gladly accepted the work. I was told that they would call me once they found out what the problem was. They did not call me for that! They called me to tell me that they had already fixed it. I was so happy and impressed at the same time at how quickly they fixed it. I checked it and my laptop was as good as new. I definitely recommend this shop.

Everyone and everything about Orbit is top notch. Andy Crestodina is not only a true expert in…read morecontent marketing, he's probably the most generous person in Chicago. He's quick to divulge his knowledge, insights and network. I can assure you, if you need a high quality website for your business, look no further.

This firm has been a blessing for us. We have a short staff and we wanted to redesign our website…read more After looking for about 3 months for a firm to help us orbit media replied to our RFP. Throughout the entire process they were straightforward with timing completion dates and all design work. No after about 6 months of a new website, our project manager continues to be on top of all of his work. Orbit continues to hold free training sessions for all different parts of the website. what a great company! Andy and his team have really built something that can sustain. I would recommend them to anyone looking to rebuild their website or start a new one.

Fixed my computer quickly and for a very fair price. Very knowledgeable and helpful!…read more It's never good to have a broken computer, but it was great to find a local business to make it painless.

Stefan always knows how to fix my laptop. Had the McAfee malware and he got rid of it in a day…read more Highly recommend!!!

I've used intrinsic marketing for numerous jobs now and it was long overdo for a review for the…read moreterrific work they've done! I had a website developed that constantly ranks at the top of google and have used them to bring in business through their marketing (Facebook ads, AdWords). Would highly recommend Steve and the team to take your brand to another level. See attached a mobile version of the site done for me.

Don called our company and was extremely rude. He did not want to say where he was calling from…read moreafter repeatedly being asked what his call was regarding which is a tell-tale sign solicitation call. When I got back on the line I politely told him we were not interested, to which he replied "yeah sounds about right coming from your company." And sarcastically snarled "I like the way you do business" before hanging up on me. I am sorry you are so miserable and hate your job so much that you have to call people to beg for their business and become a complete prick when they do not need your services. Extremely rude. Extremely unprofessional and most likely a scam. DO NOT USE INTRINSIC SERVICES. Do not give Don the time of day if he calls you. he called from 312 600 7169

I met Becky Davis at a seminar explaining the many capabilities of WordPress as a website platform…read more My business partners and I wanted to be able to make changes to our website by ourselves (without having to contact our webmaster to make these changes), and yet wanted to have a very clean and professional looking site (i.e. no Mickey Mouse site!) After the seminar, I immediately got in contact with Becky to see how she could help us achieve our new website goals. She is a great communicator and set realistic expectations for our project. She met with me a few times to go over our project plan, look and design, and really listened to what we wanted and how we wanted our site to look. Becky took our vision and turned it into a beautiful, clear, and easy to navigate website. See for yourself! www.105f.com What's more, Becky also met with me to teach me how I can make changes to the site myself. It's one thing to build a website that can easily be updated, but the education piece was an invaluable tool. I feel like I can confidently update our site so that it looks like a "professional" did it. Becky always kept her word and met the deadlines that we set in place. I couldn't be happier with the outcome and will continue to use her services to further enhance our site in the future. I highly recommend Becky if you are looking for someone to build (or rebuild) your site in a timely, professional and simple manner. Thank you Becky!

Either she's not in business any more, or she doesn't respond to inquiries unless it's a big job…read more At least, she didn't respond to my emailed request for more information about her services.

This review is for customer service only. The Queen and I went there to see if they could fix her…read morecomputer. She is so hard on electronic equipment, like my mom...think it is in the blood. Anyway, she somehow broke the molded piece where you insert your power cord. No idea how she did that, didn't even know it was something you could break, but there you are, it's The Queen. Anyway we took her computer in to Chat Tech Solutions to see if they could fix it, The office is small but so cute. Very open space and lots of natural light. The gentleman who was working there was very pleasant and offered us beverages while he assessed the damage to the computer. He called someone because he was not sure if the repair could be done and it turns out, they do not do that type of repair because it requires soldering. However he was kind enough to recommend another place of business, which is where we ended up going to get the repair done. For me that shows a wonderful regard for taking care of the customer, even though they did not make the sale. I will definitely consider them for other work that they can take care.

I brought my HP desktop in 5 years ago on 6/04/14. I want you to know 5 years later, it's STILL…read moreworking just fine. When I bought it originally, there were problems with the OS. I bought it in and explained the issues. Three days later, they called me and said it was ready to pick up. When I brought it home, it worked like a gem. I can honestly say I've had no issues since that time. The work they did was amazing and they even threw in a free mouse at the time because they were worried the one sent to me by the manufacturer was adding to some problems. As proof of what I'm sharing, here's the service sticker atop my computer. Note the date. Simply put, they are miracle workers. Yeah, you may have to wait a few days but it's well worth it!!!

Amy and Ed at TastyCMS took our business to a whole new level by building an excellent website for…read moreus. It had a huge impact on our business and popularity. The immediate response to it was beyond any expectations. Amy and Ed worked with us to establish the general concept that conveyed the proper message to our audience. Their patience with all of our requests and changes was admirable. They were always there to help and offer guidance and ideas. Once the website was built, they trained us on how to update it in the future. They have developed a great system which enables anyone to upload photos, update content, and do it in no time at all. You don't need a web design background to be able to use TastyCMS. It's a simple and easy tool to use. It's brilliant! We are very thankful for a great experience. We highly recommend TastyCMS and we look forward to a continued relationship with Amy and Ed. Thank you!

Tasty CMS is wonderful! Very simple programming to make your own website - and to create a website…read morethat looks incredibly professional. Check our site out at www.ChicagoEmpowerment.com It didn't take any time at all to create the site and it is so easy to make changes. Tasty CMS service also made purchasing a web address and images a snap. Can't say enough wonderful things about Tasty!!!

We had a very poor experience with Pilot. We referred them to our client for an SEO project. Pilot…read morefailed to complete the tasks outlined in their statement of work and the communication between their team and the client was virtually nonexistent. Rod, the owner refused to take accountability or even return a phone call or email. Unfortunately it all ended on a fairly toxic note. Would strongly discourage people from working with Pilot.

I'd love to be able to recommend Rod and the crew at Chicago Style but sadly I cannot. Our…read moreexperience with them was an expensive waste of time, money and opportunity. Rod ignored my explanations of our needs and instead shoe-horned us into the budget plan that best fit his own goals. I met with him and his team multiple times in order to achieve a tailored strategy for our digital marketing but it felt like I was talking to a wall. We ended up finding a great gal on Upwork who is exactly the kind of responsive, engaged, and experienced professional we need and the kind of expert we thought Rod was when we first hired him.