I am so grateful to have had Karen represent me and my children in my divorce battle. I really…read morewanted a simple divorce, but it was impossible with a husband like the one I had (an abuser and narcissist). It was a very long four years of stress and grieve from this divorce, but she made sure to have the voice of my children and mine heard. I was in an abusive marriage (more so emotionally/mentally abusive) and it was very draining, my kids suffered and were traumatized more from it. In the beginning of our divorce, my husband played the victim and was able to manipulate the court to favor his side with no actual evidence and just all hear say from him. Karen was the only attorney here in Tri-Cities, who could take on this case and get the facts straight. I had two very un-knowledgeable attorneys before who did nothing, but take money from me. Karen actually did her homework did some digging and took the extra time to investigate and provide proof and took on my husband's manipulative, lying attorney and pulled them both out of the water and wrung them out. I am so proud of Karen for the hard work she accomplishes for her clients. My life would have been very different today, if I wouldn't have invested in her. I am so happy she took on my case because she was hesitant at first to take on my case because of how nasty my husband and his snake of attorney had made it look. I can now say I am a fighter of domestic violence and justice was served right, thanks to her.

Karen and her staff were very helpful during a very emotional and difficult divorce. Karen really…read morelistened to everything I had to say and did thorough work. She genuinely cared for my kids and me which showed. Karen gave me great legal advice and helped me reach a reasonable divorce settlement. I don't know what I would have done with different counsel. I had other consults and watching other attorneys in court made me realize how lucky I was to have the representation that I did.

If I could go back in time, hiring Clearwater Law Group is one decision I would absolutely undo…read more I retained Clearwater Law Group to represent me in a custody matter involving my daughter. I trusted them with one of the most important legal issues of my life. In return, I received months of delay, poor communication, billing surprises, misplaced documents, and a complete lack of urgency. After a protection order against me was dismissed, months passed with no filings on my behalf. Not minimal filings. No filings. While my relationship with my daughter hung in the balance, my case appeared to sit idle. Communication was consistently poor. Getting updates often felt like pulling teeth. They frequently reassured me how "hard they were working" while producing nothing. I routinely found myself chasing information instead of receiving proactive communication from the firm I was paying to represent me. The billing issues were a nightmare. I provided a $5,000 trust deposit and was never received an explanation regarding how those funds were used. The firm failed to properly communicate amounts allegedly owed until payment suddenly became an emergency for them. There was no sense of transparency or accountability. It felt like I was expected to simply trust the process while being kept in the dark. The handling of my legal insurance benefits was equally unacceptable. I retained Clearwater in part because of my legal insurance coverage, yet the process was mishandled and became another source of frustration. At one point, I personally delivered filings and court documents from the opposing party to the firm, only to later learn they had apparently lost them. In a custody case where deadlines, documentation, and preparation matter, that level of disorganization is inexcusable. My interactions with Lori Mendoza frequently left me feeling as though I was an annoyance rather than a client. When concerns were raised, I was often met with a bad attitude & excuses instead of solutions. Professionalism, accountability, and customer service appeared to be non-existent. What stands out most is the firm's refusal to take responsibility. Problems were routinely explained away, blamed on someone else, or minimized. I never saw meaningful ownership of mistakes. I never received the impression that anyone was willing to simply say, "We dropped the ball, and we're going to fix it." The most valuable thing a parent has in a custody case is time with their child. Clearwater Law Group wasted mine. After changing attorneys, the difference was immediate. My new counsel was responsive, organized, strategic, and actively moving the case forward. The contrast made it painfully obvious how badly my case had been handled. I spent thousands of dollars with Clearwater Law Group and walked away feeling that my case was neglected, my concerns were dismissed, and my trust was misplaced. All of their filings had to be struck due to how poorly they were written, so essentially, 5 months and thousands of dollars were thrown in the trash. Based on my experience, I would never hire Clearwater Law Group again, nor would I recommend them to anyone facing a serious family law matter.

absolutely the worst law firm to go to in the Tri cities. do not waste your time. I have…read moreChristopher Hoxie as my legal aid appointed attorney and he did not help me hardly at all. his legal team changed all the time without ever telling me. he was very slow on what he did. He never did anything he said he was going to and my case has taken so much longer than it needed to because he did not care about my case at all. why even take on a legal aid case if he wasn't going to actually work on it?? absolutely ridiculous and do not waste your time.

Horribly terrible experience!! They did not defend me, nor my children. Mason was more interested…read morein pleasing the biased commissioner, than doing what is right. Also, the law firm has their amount that they want to make per client. They have their process of dragging the case out, even when it's not necessary. Typical of contributing to the family courts of not putting children first. So happy the commissioner in my case is no longer on the bench!! Please interview many attorneys before deciding!! Better yet, try mediation before you give these attorneys your money!!

This office was beyond thorough with may case. During trial I was shocked on how professional and…read moreprepared Mr. Pickett was. I would recommend this firm to anyone. I sought out 2 different firms that said I did not have a case. Mr. Pickett took my case and without his knowledge and guidance I would not have won. In a nutshell he helped me save my son's life.

My spouse and I drafted a very fair divorce agreement and went to Bishop with the understanding…read morethat he was to merely file them. He took me aside and tried to tell me to abandon the agreement and fight for more. I told my spouse what was going on and we walked out. My spouse respected that I told her immediately, and we were able to file elsewhere.

Biggest scumbags in the business. Brian Roach would show up late and ill prepared if he showed up…read moreat all. More often than not he would send an assistant who had no idea what was going on to postpone the case over and over and over. After feeding me a line of crap that he thought he could win my case and making me drive to eastern WA 10 times just to go to court and have his assistant postpone (all this was an attempt to make me FEEL like he was working for me). He finally came to trial to convince me that I should just plead guilty and his year of leading me to believe he could win the case would have worked in another County, but not Benton County. This guy is full of it. If you want to spend $7500.00 and waste a year of your life going to court over and over just to have him do nothing except feed you a bunch of lies and give you false hope only to tell you to plead guilty at the last minute you must like being toyed with. My charge was for DUI. I had to sit through sentencing and watch a dozen or more people go up with DUI plus accidents, plus blowing traffic lights, multiple DUI's and so on. Most had no attorneys (the smart move) but all received the same judgement. Fines, probation, Victims panel and one other thing I don't remember. The system is set up to dole these punishments out whether you pay these jerks $7500.00 or not. So why burden yourself with the extra cost and false hope. I can't say enough bad things about this team. They simply are NOT WORTH IT.