Changing my review. I've stayed here a lot recently on business. This visit is an absolute…read moredisgrace. Should not be associated with a major chain. No front desk staff at all when we arrived. Yey lots of lazy staff doing nothing. The hotel is filthy. Housekeeping not stocking, that was my complaint last week. This week we have a snow storm. Clean the sidewalks so customers don't slip. It's stopped snowing. No effort to clear or clean. So bad Adding to this review as I'm here again. A bad snow storm and a rail strike so rooms are hard to find. I'm currently waiting for my room to be changed. It sounds like I'm in the middle of a wind tunnel. Crazy loud. It only stops if you open the balcony door but it's cold so that's not happening. This was my final chance for this hotel. Marriotts are not common in Munich so not a big selection and they are in awkward areas.

I've been staying here for more than 15 years, every time I visit Munich. It has been through many…read morechanges and improvement over the years, to my liking, including when Marriott acquired the Sheraton brand. My last stay prior to this was before COVID in 2019. It was fantastic. They had a nice club lounge for elite BonVoy members, and the concierge service was great. Fast forward to this year in November and it seemed like I was in a parallel universe. Everything looked the same, but was not. When checking in, they asked if I wanted breakfast instead of 500 BonVoy points. I told them I would take the points, since I have access to the lounge. She then said, "We no longer have the lounge, since Marriott downgraded this to a three star Four Points Sheraton." Strike ONE! I did manage to get an upgraded room, and this is where it gets creepy. For many years, they always seemed to put me in the exact same room. Not room type, but exact room number as the previous year. I never thought anything of it, but I had not been in that room for a while, since my previous stays were upgraded to a suite. When I entered the room, there was de ja vu. They put me in the exact room I used to stay in all the time over 10 years ago. It was like going back in time. Nothing changed, other than the lights actually worked this time. I went to settle in, and noticed I forgot to ask for an electrical adapter/convertor for the plug. I went down stairs, asked for one, and she said, "We don't loan them out anymore, but you can purchase one for 10 Euros." Strike TWO! One part of this property, I really do enjoy is the balcony overlooking the city. I like drinking a coffee in the morning on the balcony and watching the sun rise along the Alps as well as a nice night cap in the evening overlooking the city lights. All of that was ruined this trip, because my room neighbors smoked every morning and evening on their balcony right next to me. Not only was this irritating outside, I liked to leave my balcony door open to get some fresh air in the room, but instead had it filled with smoke. I complained to the staff, but nothing was done. Last I checked, smoke free property, includes balcony. But it is Europe and the smokers here don't care about the rules. Strike THREE! I have to admit, there as one improvement since my last stay. ONE! The mini fridge was empty, like all Marriott hotels. That was nice, as before it was filled with mini bar stuff, and I had to always ask them to empty it. I like this, since there is a very nice grocery store called REWE (see my review), just a block from the hotel, with cheap alcohol. Why pay 5X at the hotel? So, one night I decide to make a cocktail for the evening after a long day at the trade show. I purchased a decent bottle of vodka for only 8 Euro, and headed to the hotel. Knowing they don't have concierge service, I asked the front desk for bucket of ice, since they no longer have buckets in the room. They directed me the bar, where the bar server promptly replied, "Sure, that will be 2 Euro." At this point, I was done with being upset. I had already paid for an adapter, my breakfast (with points), and now ice. Strike FOUR! I have to say the breakfast wasn't bad (see photo), and the shower was much improved. I remember the water pressure being horrible last time. This time it was great. The Sauna, Gym, and Swimming pool are still fantastic. Thank goodness. I though I would have to pay extra for that. The dry Sauna is great, but for those who are not aware of German customs, be prepared. You can only enter the sauna naked, with a towel and it is Co-Ed. So, for you bashful types, take note. Ultimately, I plan to stay at the Westin next time. It is across the street, much nicer, has a lounge, concierge service, great Paulaner Brew House in the basement and much more. The price is a little more, but worth it. It doesn't have a balcony, but I can't say I will miss that, considering I didn't enjoy the smoke part of it this year. If I had know, I would have stayed at the Westin this trip, but all things considered, I was able to live through it. And being able to share this review for others that might have this Sheraton as their mainstay, and give them advanced notice to reconsider, makes it worth it. Parting is such sweet sorrow, but I am planning to be back in my universe next trip to Munich.

No air-conditioning, restaurant was WAY overpriced! To top…read moreit off after a long evening and wanting to sleep with the windows open we couldn't because of the cobwebs and spiders! Mini fan for a large room, And we're woke up at 6:00 a.m. with Jack hammering instruction right in the parking lot!!

Where the guy from the other review found this super-glamorous hotel is a mystery to me: this is…read moreyour regular Bavarian hotel, and nothing fancy about it. My room is rather small and is not on a sunny side, so that doesn't help. The bathroom is tiled in orange-brown tiles that must have been hot in the sixties, and the taps have seen better times as well. OK, everything is very clean, but hello, what else do you expect in Bayern? As to Internet: the Wifi does simply not work, and after one week of complaints, is still not working. There is an old PC on the second floor that you can use free of charge, but it has no USB entries, no camera, no microphone, so you're better off finding yourself an Internet Cafe in town (none in this shining village of rich farmers of course). Breakfast is as to be expected, and quite OK. Although even here, the Bavarian mentality shows: I asked if I could have scrambled eggs instead of the eternally overcooked ones, and the answer was: no, she only made 'regular' eggs! Ha! Regular eggs, meaning done the Bavarian way!

I loved my stay at this hotel!…read more Location: When you pull up to the hotel, you might notice the gentleman's clubs and gambling houses but honestly, I never felt unsafe walking to and from the hotel at any hour of the day. The location is extremely close, less than 5 minutes walking to Munich Central Train Station. About a 20 minute walk to Marienplatz. Room: We showed up a little early but got lucky with an early check-in since they finished cleaning our room early. It was really clean! Not a single suspect hair leftover that I could see. Everything in the mini-fridge is complimentary. There was still and sparking water, beer, cola, and either apple or orange juice. The room was also stocked with Ronnefeldt brand tea (German made and the same they have at breakfast) and coffee. There were also gummies left on the pillow. We had two twin beds and our room was configured so these were tucked back into an alcove which was nice and snug. The mattresses and duvets were pretty amazing. Insanely comfortable. The duvet was incredibly warming, so much so that we were able to leave the window open a smidge in the winter. All of the lights in the room can be controlled by the bed. The bathroom toiletries were mostly of the Rituals brand which smelled great. A rainfall showerhead and handheld shower were available. There was even a heated towel rack! The room was big enough for us to have both our suitcases open and still walk around comfortably. Front-Desk: The front-desk staff were all very helpful. They helped us map out routes to points of interest, deciphering our tickets and coordinating with our tour groups, and helped us with getting supplies when we ran out (tissue and water when it wasn't restocked). There was usually fruit (either apples or oranges) available at the front-desk. Sometimes there were chocolates. Breakfast: The breakfast staff were realllly amazing. A special shoutout to Merita (I hope the spelling is correct)! I think she managed the breakfast service. She was so friendly and after a few days remembered my coffee order! She always made my latte with a chocolate stencil which made it extra special. It was really chaotic in the mornings with everyone coming and going, but she managed to keep the buffet stocked and spotless. The actual breakfast itself was actually very good for a free breakfast. The menu changes a tiny bit each day but you'll find a hot food section with eggs and protein, granola and yogurt bar area, charcuterie area, and pastry area. The croissants were amazing! Honestly better than any I've had in Canada. The pretzels they had were also a sleeper pick. They managed to be soft even though they kinda just hung out there. I'd 100% recommend this hotel and definitely stay here again for my next trip!

After one cancelled flight out of London City, and then another one delayed departing Heathrow,…read moreplus time spent in the plane on the ground in Munich waiting for the snow plow, I was pretty beat when I arrived at the Schiller 5. A single staff member manned the desk when I walked in and he continued talking on the telephone for many minutes before finally hanging up to check me in. This annoyance was my first impression of the hotel but thankfully things mostly got better from that point. My room on the sixth floor was spacious and included a kitchenette. The mini fridge contained still and sparkling water, orange juice, Coca Cola and a beer, all gratis. The room was plenty warm and the window opened completely such that I was able to climb out and see the city's snow-covered roof tops. That was probably my favourite bit about my stay at the Schiller 5. The wifi, while free, was not intuitive to connect to and fairly slow. The neighbourhood is a touch seedy (strip clubs, sex shops and the like line the street) but it is very central and if you arrive late in the evening there are still plenty of quick options for food. All told, Schiller 5 was solid enough for me to consider returning. And if you can get it for under €100/night, it's good value too.

Hotel was very clean and the staff were nice. Great location…read more Near a park, beer garden and bakery.

DO NOT STAY HERE!!!!! They have the worst customer service I have ever encountered. They are…read moreterribly rude and quite frankly ruined our trip to Europe. ALL THEY CARE ABOUT IS GETTING MONEY FROM YOU IN THE SLIMIEST WAYS!!!! I am just mind blown at their horrible customer service and inability to help their customers.

Cute little hotel with a great traditional restaurant. We stayed for Oktoberfest and it was a…read morewonderful home base. It is a little bit far from the Weizen but very close to old town Munich and lots of other things to walk to and see. The staff were all super friendly and the rooms were cute - but a bit cramped by US perspectives - the bathroom was weird too without any privacy but I think that's a German hotel thing from what I can tell.

We stayed at Marias Platzl during a warm spell in Munich; the hotel is on a busy street, and for…read moreour first night we were given a room on the second floor with windows opening onto the street. When the windows were open, the noise prohibited sleep, and even closed, quite a bit of noise got through. And when the windows were closed, it was too stuffy to sleep. There was a fan, but it was not a ceiling fan and was not that effective. The front desk is closed after 8pm (which as a general rule is not good), so we had no opportunity to do anything about the situation that evening. The following day I asked to move, and the staff was very accommodating and apologetic, giving us a different room on the second floor looking out onto the Biergarten. There was some noise from the folks in the Biergarten, but that died down by 11. The breakfast was excellent when compared with what one usually gets at an American hotel, but not that great when compared to other German hotels (we had stayed in a hotel in Regensburg before arriving in Munich and had a much better breakfast there). On the up side, the neighborhood is nice, with the beautiful river very close by, and it's a short walk to the Altstadt and sights there. It was a clean hotel, and everything functioned well. But I would not stay there in the summer.

Comfortable room and bed, location is very close to public transportation to get to city center…read morewhich is convenient, noise level good, customer service at hotel was not that impressive- not very welcoming at the front desk and service at hotel restaurant was slow and our order was actually sitting at the wrong table for quite some time until the other guest finally got the waitresses attention (only 4 people were dining at that time). Wouldn't consider this a 4.5 star rated hotel because of the customer service experience. Don't mean to sound too picky but I truly think that you can make any place a highly rated experience if a personal touch, experience is important to the hosts (even just a thank you for coming) and we didn't get that feeling. Don't plan on going back as there are places in city center for the same price and hopefully a better experience.

Nice hotel, near to the underground (10 minutes to Marienplatz), nicely done room, quiet even…read morethough the view is to the street. And with a special offer, a good bargain as well.

Munich's very nice hotel offers excellent service. The staff is incredibly friendly and welcoming,…read morealways ready to assist you. The breakfast is amazing, with a large buffet line. They also have a spacious spa that includes an indoor pool, streams, and a sauna. There's also a nice bar, cafe, and rooftop bar open to everyone.

We stayed in two rooms, one was the luxury accommodations in the suite on the 5th floor and a…read moresmaller king room on the second floor (with a trip to Salzburg in the middle). There is a world class spa (largest in Europe in a hotel). There is a nice and generous self-serve happy hour between 5-6pm with free wines and German lager. The rooms were clean and well equipped except the Chromecast function on the TVs didn't work for us limiting us to just a small handful of English-speaking channels (mostly news stations like CNN). Not a big deal since we weren't traveling to watch TV, but it would have been nice to be able to unwind to a movie on Netflix instead of having to face the real world via listening to the news. We were able to sleep well in the beds and the curtains blocked most of the light nicely so we didn't wake up at 5am every morning. There was a decent restaurant but avoid the pricier "dry aged" steaks if you are used to fine American steakhouses. The dry aged steak lacked flavor and could be more tender but was cooked to the right temp. There's a nice coffee shop attached with friendly service, good coffee, and even alcoholic beverages to enjoy in the afternoon or evenings. There's a rooftop bar on the top floor although we struggled a bit figuring out how to get to it. We tried to go to the top from the 5th floor, but it doesn't work that way. You need to go to the first floor then the far-right elevator only can take you up to where the rooftop bar is. This bar is nice with a great view, but a bit pricey so we only sprung for two rounds. We spent most of our time outside of our room in the central hotel bar near the lobby. The bar manager and staff were super friendly and took great care of us during our stay. We'd definitely be back - but wish the hotel was a little closer to the downtown area of Munich.

LOCATION: There's not much happening in the immediate vicinity from what I could tell, but it's…read moreright next to a subway/metro/underground station and just a few stops from lots of points of interest. SERVICE: In the lobby, they offer apples, water, and candy, which sounds basic but is really quite a nice, refreshing touch. Plus, there's free water in the rooms--and I'm cheap and like free things, or even "free" things. The concierge is nice and helpful, as they should be. ROOMS: Beds are small and the linens are not top quality, but the rooms are clean and spacious enough. My biggest complaint about this place would be that it can get quite warm in the rooms, and the a/c, as far as I could tell, is an open window. The open window method, while better for the environment, can be problematic because the traffic just outside the Windows is oddly noisy. So, my travel buddy/roommate needed to keep the window shut--rather stuffy!!

Good hotel for the price and location was great. Very easy to navigate to other parts of the city…read moreand into downtown. Didn't have to deal with much traffic at any part of the day to get there. Rooms were large and had great views from balcony. Would like to see more ammenities like free Wifi and breakfast, but overall great. Very clean and linen nicely pressed. Would definitely stay there again.