I can't say enough about this wonderful skilled nursing facility. My loved one has been there for…read morethree months and he has received wonderful care. The staff are kind and patient and deliver personalized attention. Meals are customized to the patients' dietary needs. The food is well prepared and appetizing. All of the patients are greeted by name by friendly aides and nurses who do a very difficult job with grace and thoughtfulness. I haven't seen a grouch yet. When I come to visit my loved one at Edenbrook Hampton, I am always greeted warmly from the front door to the residential area. Staff members, including admin, social work, nursing, recreation, facilities, and the dietary department encourage us to let them know if we need anything. Every day they do their best to make a challenging situation easier.

I am writing this review based on my experience during the 2016 summer when my aunt was a patient…read morein the snf, 3rd floor, for short term rehab, about 2 weeks. I am also a nurse. The facility's decor is from the 80's but in good repair. As you enter the facility, we were greeted by receptionist Antonette, very friendly. I am still impressed that there was never a nursing home smell, no urine smell to the entire facility. The staff, RN's, LPN'S and nurse's aides to patient ratio was very low, well staffed. The staff worked as a team and had a good attitude. Call bells were consistently answered quickly, usually under 2 minutes, so much faster than in the hospital. The nurses really paid attention to the patients' expressed and unexpressed needs. I was very impressed with their assessment skills and compassion not just for my aunt, but also for the other patients. The patients were kept clean, neat, appropriately clothed and moved, and alarmed against falls. Patients were tolieted and had frequent changes of disposable underwear. Also the nursing staff called the family consistently in real time when changes in medication or doctor's appointments were made, really great communication. The physical therapist, speech therapist, occupational therapist, and social worker worked well with my aunt, they appropriately challenged her and treated her as an individual. To this day, I am still impressed with what my aunt and her family experienced in 2016 at this very good snf.

If you're picking up your loved one from rehab demand they be covid tested and they disclose the…read moreresults. Our grandfather tested positive for covid the day he was discharged and they purposely hid his results from us and infected our whole family including a 4 month old and a 5 month old. Beyond negligent and deceitful. Beware.

The professional care and warmth my grandmother has experienced at Highland Manor was beyond my…read moreexpectations. The building is clean and newly renovated. I have been able to facetime her and she has been well cared for through this difficult covid time. We are both very happy !

Start to finish. Welcoming , reassuring. Clear…read morecommunication and explanations! Each member of the support staff and the professional personnel are to be commended for the work they do.

I want to start out by saying that I had a problem and I needed a mammogram immediately but when I…read morecalled I was told I needed to leave a message for someone and that she would call me back . She called me back 2 Days Later yes 2 Days Later and told me she could not schedule me a diagnostic mammogram without me having a previous mammogram. The previous mammogram was out of state and it would take 3 weeks to get but they DID have the paperwork/REPORT. They needed the scan. I tried to get the previous scan quicker but I couldn't. I call back and left a message for this woman telling her I was in terrible pain and that I tried to get the previous scan quicker but it would still take 3 weeks . This is the Clincher I never got a call back. So I called a different place told them I haven't had a scan in 8 years and I got in. I gave this place a one because it took two days to get back to me originally and then I never got a second call back. I thought when you had an emergency they would get you in quicker not a chance no one cares I mean they don't care

I have been going to M & M for almost a year now. I had two ankle injuries and I'm currently being…read moretreated for a neck injury. They are truly terrific. The staff: The staff at M & M are knowledgeable, friendly, fun and professional. I always feel welcome and at home when walking in. Being there even adds a little light to my day when dealing with pain and the struggles of an injury. The atmosphere is positive and warm. It makes you WANT to be there. To me this is one of the most important things that you could find in a physical therapy facility. The Facility: M & M is the perfect size. It's not too small but it's not too big. I never feel forgotten and I am never left in the room waiting. Staff members are always checking in on me and if they're not in the room with me they are an earshot away. They have all the state of the art equipment for physical therapy along with an in-house gym. It is clean inside, always smells good and always is the perfect temperature. It is very homey and inviting. Again, something that's very important to me in a physical therapy facility. Availability and accessibility: M & M Is great at working with you and your schedule. They have late hours on Mondays and Wednesdays for those who work during the day. They also have early morning hours available. Parking is never an issue and the location is easily accessible. Why is M & M a good fit for me? I consider myself very lucky to have had M & M recommended to me. As a competitive athlete getting injured is the worst thing that could happen to me, Especially since my injuries have been consecutive. M & M makes me feel safe as I recover. They are the push when I need it. They are a shoulder if I need to cry. They are an amazing support system that cares about ME as a whole person. So if you're thinking about finding a new physical therapist I strongly suggest that you look into M & M. I guarantee you will not be disappointed!

Everyone here is absolutely amazing!! They have the sweetest staff who wants only the best. My…read morenephew Jayden, who's non-verbal and autistic broke his knee, and has been receiving services here. All of the PTs know his name and his own therapists go out of their way to make sure he's comfortable. They even let him use their cell phones to play his favorite nick jr songs, so that he can continue to be encouraged to do his session. They are the best and most kind hearted people. I'm grateful that my Jayden has all of them to help him get back on the road to a successful healing.