This company's "customer service" is terrible. We were waiting for three weeks for medical supplies that were OBVIOUSLY needed but the order continued to be delayed AND NO ONE TOLD US. Their website is terrible. We confirmed...reconfirmed...reconfirmed again our order with them but nothing happened. Buyer beware read more

terrible---this company should not allowed to be in business. We have a type 1 diabetic daughter---meaning she NEEDS her supplies in order to stay alive!! This company is a joke. They do not send supplies when they say they are going to and overcharge on a regular basis??? We have been trying to order a device called the Dexcom for her for over a month and they still haven't sent it to us!! We have spent hours and hours on the phone with many different people including managers and none of them can give us a straight answer as to why they are not sending us this device that was APPROVED by our insurance and our doctor.....they keep saying it needs pre-authorization, which has been sent many times---come to find out WE DON'T EVEN NEED PRE-AUTHORIZATION IN THE FIRST PLACE!! We are looking at other companies at this point because we feel they will never fill our order and have been very slow at sending the supplies we need for her pump. A family dealing with a disease like Type 1 should NEVER HAVE TO DEAL WITH A COMPANY LIKE THIS---EVER!! These poor kids and adults that deal with Type 1 diabetes every day/all day deserve better! I can't believe this company can get away with how they do (or should I say, DON'T) do business! I would have given them a zero if I could have. RIDICULOUS!!!! read more

Edgepark is unfathomably, unacceptably bad. Every single time I order from them, they tell me that my order needs authorization and cannot be sent out, despite my insurance working with me every single time to try to tell them that this is bullshit and that I'm covered 100% and need no authorization, ever. I am constantly left without supplies for 2+ months every single time I try to order, because edgepark does not know what they're doing or has a serious systemic error in the way their system operates. Every time I speak to a representative about the issue and how many times I've dealt with it and the fact that I know, and have been told personally by higher ups at edgepark, that the error is 100% on Edgepark's end, I'm treated like I don't know what I'm talking about and dismissed as not understanding. These people are in the business of providing chronically ill people with the supplies they need to live and it absolutely blows my mind that nobody at this business has been put in prison or sued for wrongful death. I can almost guarantee someone has died as a direct result of their negligence and incompetence. I've stuck around because I was hoping that my case could serve as grounds to solve this issue in their system on a larger scale but I can't put up with it anymore, my health is affected every single time for months on end. This company needs to be shut down. It is absolutely unacceptable. Take your customers seriously and actually fix the problems they bring up to you. read more

I don't know whats going on with Edgepark and its management team but after 5 years with them, I'm done. I ordered a CPAP mask as I have done every 3 months for 5 years, however this last time I ordered a mask on March 15th, I get a message they need more info to process, I called and a recording said no action needed. A week later..nothing, I called..they said I had a $5500 deductible, false. Then they said I have new doctor, false, then they said we will process again. Week later, nothing, order said waiting for Doctor prescription. my doctor said they never heard from them, Now 2 weeks later I call and they said they need a charge card for the deductible, they were never going to call me to ask for it? Plus the website messaging goes unanswered. Switching to easybreathe. read more

I am a new customer to them, but so far the experience has been a horrible one. Their employees are by all measures inept and unprofessional. And not that I have a choice in using them, or not, since they are the only DME provider under my insurance plan. Needless to say, there will be a complaint filed against them with the Insurance Commissioners of IL and OH, as well as with Blue Cross Blue Shield, which is my insurance provider. read more

I don't think I can post how I feel about Edgepark, but one day maybe they will get a lawsuit when someone loses their life because of their negligence. They are there to supply medical supplies because that is what their customers pay for, it's a shame you have to go thru the act of Congress to get the help you need. And I do mean that literally, I went thru Congress to get the supplies I needed when I was hitting a dead end with their supposedly untrained employees. If I have to , I will do it again. The only reason I gave you a 1 rating was because I could not submit my review without it......it should be -0 read more

Might be the worst company I have ever dealt with. Ordered a breast pump in January, was told it was covered by insurance. I didn't open it because I wasn't going back to work until February and thankfully I didn't because I was hit with a bill for $179. Took multiple phone calls to get a return receipt but finally received it. Mailed back the breast pump on 2/14. Fast forward to today.... third bill arrives since the return. I spend 20 minutes on hold and disconnected before finally getting a person who confirms that they received it on 2/16. I need to clear it up now with the billing dept. sounds like they should handle that but whatever. Spend another 20 minutes on hold until I get the girl from billing. She claims they know that it was returned but insurance is holding it up and to disregard the bills. This excuse is crap because a.insurance would not cover it, which was the first problem and b. The bill says that I owe $179, not insurance. I even tested it and went online where it prompted me to pay them. Avoid them like the plague, unless you're a new mom with tons of time on your hands to be harassed with bogus bills and the run around. read more

Three months later edgepark inefficiency still reigns. Help find me another durable medical supplier.

Edgepark Medical steals money for already financially stressed type 1 diabetics. Over charged us $900 and would not take it off our credit card till after two months. Nobody knows what is going on with billing. Now we are getting bills in the mail. read more

Dealing with this company has been the worst part of my pregnancy. I was told through my insurance to use Edgepark for a breast pump. I have had to follow up with Edgepark 4-5 times over the course of 2 months to keep confirming my insurance information, birth date, and prescription from my doctor. Each time I've asked "Is this everything you need to process the order?" and have received a firm "yes" every time. Only to get a follow up email stating more information is needed. Extremely frustrating and would NEVER use if given the choice. read more

Extremely dissatisfied! I've been trying for months to order urostomy supplies for my father, and every time I call, they take the order, I give them the information that they need, and tell me that they are going to ship supplies. After a few days, I receive an email asking for a return call requesting new information, and no supplies are shipped. They are so inconsistent, liers, and inconsiderate! No patient should have to go through this read more

If you have to use this company I do feel for you, if you have a choice use it before this one. I have to use four online pharmacies for my diabetic and prescription needs, and this one is by far the worst by a mile. I have tried to switch supply companies but find that this one is the only one available for my cgm supplies, which gives them every reason not to care about how their service performs. I have to contact them every month when I order my supplies to verify they are going to be sent, or correct errors that have generated each month with their flawed billing system. Calling customer support is a waste of time, since they really don't care. I was told by one phone rep that their ordering site is super flawed and they know it, and wont do a thing to fix it. Half the time their server site is so error filled it wont even open for hours on end. This is medical care in America, flawed, expensive, and sub par in any sense of the word. There has to be a way to make these companies accountable, but I haven't found one yet, and I have tried. read more

I placed an order that was SUPPOSED to be rushed, I got an email saying it would come in a WEEK. I called them again and I was SUPPOSED to get it the following day, as a Sat delivery... it is now Sun and it hasn't left their warehouse! I am now COMPLETELY WITHOUT SUPPLIES and there is no one to speak with. I've used this company for years because the supplies I need are hard to find (& probably due to some laziness as well), but NO more... they are consistently screwing up the shipping on my supplies, and they don't tell me that the scripts will expire in advance (which also leads to panic and shipping issues). The ~only~ reason for any stars at all is dor the 25% of customer care specialists who AREN'T rude and try to help me... read more

Not even worth 1 star. My son is dependent on this place for diabetic supplies and we've had to go "underground" to get them from other sources because of delays in shipments. When you call you get the runaround, when you try and get help online you only get the option to call, it goes round and round. I'm so sick of them; wish my insurance company had another source for OMNIpods!! read more

I have to get my diabetic cgm supplies from them. They always overcharge. About 40%, Cigna has to call them. Then they took the credit and billed me for it. read more

I am on an insulin pump, had neighborhood and Liberty never a problem, This place gives is unbelievable they tell you they have everything they need and tell you a ship date no shipment call and I,m told there waiting for info from the doctor after they said they have everything. I have been down to my last change for my pump, what do they think we can do you just can't get these supplies anywhere. I hope medicare changes from this supplier soon . Awful, awful ,awful read more

I have been a client (captive) of Edgepark for the past six years, ever since I've required catheters due to surgery. Most shipments are a struggle, resulting in delays on my supplies (which can not be delayed for obvious reasons). They wait until the delivery date to email that there is an issue. Phone calls are difficult, and you are on hold for over 30 minutes, while being forced to listen to commercials on how well they take care of their customers. For a while I finally got them to do their jobs and ship supplies when needed without hassle. However, I am now on Medicare, and the problems with their customer service has reared its head again! They keep coming up with one excuse after another, never the same issue twice! And asking questions on my condition that have been in their records these six years. They keep blaming things on my insurance, my doctor, and now me. I get the issues resolved, to only receive either another email or phone call with something else cropping up! I've gotten so low on supplies that it's become necessary to (horrors) reuse catheters! I've done conference calls with my insurance and Edgepark, where Edgepark has been caught in lies about why my orders are delayed. But still nothing gets shipped. The customer service is contradictive telling you one thing, then finding out in another phone call that they don't know what you're talking about. The phone calls are "recorded for training purposes" Aparently not!. I will be looking for another supplier!!! read more

This is the WORST company I have ever dealt with. It genuinely sucks because this company supplies a medical device that I rely on to survive. Every time I call, I get a different answer as to why it has taken over 2 months to get my order. Half of the reps do not care and read off a script, while others appear to care but their hands are tied. I was promised that a Supervisor would call me in 48 (if I didn't die first due to no medical supplies). No one called me back or apologized for messing up my order continuous times and then I was told that Supervisors are not taking calls at this time. The staff and system are HORRIBLE. This is unfortunately the only company that supplies my device with my insurance or else I would have left years ago. The overall stress and headache every 3 months is almost unbearable. This company needs a complete overhall. I am shocked that no one has sued! read more

The worst company I have ever dealt with - loss of information, incorrect, data, customer service lacking knowledge. Every order takes 2-3 lengthy calls and the online service has not worked for the medical components we needed. Just the worst. read more

Poor Customer Service. Hold times greater than 1 hour. Lose information sent from my Doctor. Billing Mistakes. Avoid.

I wish I could give them a zero. I am a T1 diabetic and have to have supplies shipped monthly (I would try to use their three month option, but that usually causes a HUGE problem.) I would love to save on shipping (costs for them, which get passed to me and going green), but they require an authorization of each order and it's not as easy as press 1 to confirm (although what I need never changes nor does the amounts.) If for some reason this gets held up, insurance never pays for supplies from prior months, so you can quickly find yourself in a place with no way to deliver insulin or test blood sugars. For example, I called today to find out why I haven't received my pump reservoirs and test strips. Turns out the WHOLE SHIPMENT was being held up because they weren't allowed to ship one of the items on the "order". It then falls down to me to realize that I haven't gotten the supplies I have on a "so-called" continue-care shipping schedule and to contact them to find out why. That took looking up my order online, seeing it was "pending" and then calling, waiting on hold for 10 min and then speaking to a customer service rep. She was quick to help, but still I'm now a month short on a major portion of my life saving supplies. If you have a CHOICE (which I don't due to insurance), Do NOT CHOOSE EDGEPARK. read more

Worst company ever. They make cancer patients wait more than a month before they send out supplies (seriously wtf) and never follow up or contact insurance companies even when they are missing info. All the customer service agent are lazy and useless and don't want to help and focus too much time on things that are unnecessary instead of what's actually important. They obviously only work there because they have no choice. Wish I can give it zero stars. read more

Something has happened with this company. We have been ordering my wife's illeostemy supplies from them for 11 years. Up until recently this has been painless and customer service had been first rate. Without going into alot of details they overcharged us $200 on her last order. After 5 calls to customer service and promises to refund our credit card we still have not been credited. It's been frustrating enough that we are looking for another supplier. read more

The most incompetent company I have ever bought from this time they promised me three different time they would send my medical device out by July 17th so I would have it before I traveled to Europe. Today is August first I still don't have it. I have spoken I think to everyone there they tell you they are going to get it out and it never happens. If you can deal with any other company do it they will lie to you they will give you bad information they do not care that your life depends on what they sale. All they want is your money and you wont get your devise when expected but they will have your money up front. Beware of this company read more

I ordered medical supplies and was told they would be shipped January 28 th. I was told I was waiting for 30 days between orders so it could be shipped Online it showed that the order was over limit. I asked how I could solve it and I was told that it wasn't over limit. Meanwhile it is January 30 and no order was shipped. No phone call for either. I called and hopefully it has been corrected but the order will take 24 to 48 hours. I'm tired of paying for supplies from a store because incompetent people don't know how to do their job. Good byEdgepark! Moving on to a more reliable company read more

On my third order with this company, they sent the incorrect supplies. The replacement order, containing the correct supplies, was not correct. They send the same incorrect supplies! I had to pull used supplied out of the trash & re-use for over 2 weeks. When the correct supplies finally arrived, they sent one less box than what I originally ordered. Incredibly bad service & paid for 10 reservoirs that did not even arrive. read more

I had used Liberty for insulin pump supplies for years. No problems. When they became Edgepark, everything went to you know where in a hand basket! They call numerous times with the same questions----how many times do I have to give you the SAME answers about seeing my doctor----they ALWAYS give me the same song and dance about calling my doctor numerous times, but he won't call back, then when I call my doctor, they say they have heard nothing from Edgepark. Twice I have been down to my last infusion set that I keep in my "tornado bag" (I live in Oklahoma and you MUST have this!). This is ridiculous! I NEVER had this with Liberty! I have now been waiting for supplies for two weeks and have nothing! I am looking for another supplier. read more

Everytime I call either to order or ask questions, Im on hold for more than 20 minutes. Then I get transferred to another department and again on hold for even longer. This is ridiculous. I understand its a business, but seriously. If you don't have enough people working then from the millions you are making hire more people. Once you get on the phone with someone they are great with customer service. Just getting to the person is agonizing. read more

I would NOT recommend Edge Park medical supplies. They have horrible customer service with constant order issues as well - I have had one issue after another with almost all of my orders. Attempted to get in contact with them twice and was put on hold for 30+ minutes. read more

WORST CUSTOMER SERVICE EVER! I called in July to give my son's secondary insurance that he just became eligible for and told me to just order my regular 3 month order and they would bill both insurances. I added other supplies to the order that my primary insurance does not cover. The order was to ship on 9/22, I called today 9/26 and they told me that since they don't accept my secondary insurance, they can't send me my order. The worst part is the they never even bothered to call me. If I didn't call, I would never know anything! For those that have NY State Medicaid secondary, don't tell them, even if you are not using it read more

Couldn't order online because my insurance wasn't listed. I called and ordered my breast pump. This was where I had to get it from. I got it in pretty quick but they ordered me the wrong one. There is a box in a box and apparrently it's my job to flip the box around and read it all before opening. Once opened you can't return it - even though they are the ones that screwed up! I hate them. No good customer resolution. They told me to contact my insurance to ask if they'd cover a second one. Yeah right... I told them a little sticker on TOP of the box saying "non-refundable if opened- verify manufacturer" or something would have avoided this entire ordeal. read more

Like others, I would give them a ZERO if that was an option. Each person that I talk is "nice", but that doesn't cover the poor quality that Edgepark attempts to deliver I have been directed by my insurance provider to use Edgepark for my pump supplies. I have used them on and off for several years (when I complained enough, I am directed to use someone else on a one off basis) I have held for excessive periods of time only to be disconnected - which I am told is my problem. Earlier this week, my order was held up because someone in Edgepark decided that I was on Medicare- I am not. Beyond that, no one contacted me. It was a "system problem". I talked to several people and got the same, stupid comment. Obviously, their is either a complete lack of controls or everyone is trained to cover things up. Tuesday afternoon my order should that it was waiting on the Dr to approve the prescription. I contacted my doctor and it had already been faxed back to Edgepark. I gave them 3 days and now they are trying to find the fax. They can't find the one from Tuesday, but did see the one that was resent today. BS. Today, I am on my third call (first 2 got disconnected while on hold). I went from the rep to the supervisor. I really expect to have to call again next week to find out that my supplies are still not shipped. read more

Yet AGAIN, I had a poor customer service experience. I've been using Edgepark for about eight years, because that's the only provider covered by my insurer. I consistently have to discuss my insurance coverage with them. I signed up for the email alerts to confirm I need my supplies shipped (I think they call it Continu Care), but it saves me no time, as the website always has my copay amount wrong, and you must enter a credit card to proceed. So, I have to call and speak to someone, who also always asks for a credit card. I have to advise them of my insurer's coverage - shouldn't they know that??? And they always say, "we'll have to verify that information" - again, shouldn't they know that? And sometimes, their "verification" takes weeks. Some of the staff are pleasant, others not so much. If you have any choice, avoid this provider! read more

if I could give them no stars...I would. I never had a problem ordering my diabetes supplies until Edgepark Medical Supplies took over Liberty Medical Supplies. I've been a member since 2009 and haven't changed my insurance company, so I don't understand why they are having such a hard time sending me my supplies. I even called my insurance company and they said they authorized it last month. Mind you I placed the order back on 02-26-18 and it is now 04-02-18 read more

I've had a number of frustrating experiences with this company over the years. They take forever to process orders, and have very unreliable customer service. I've been on the absolute edge of running out of supplies probably 3 times, because they can't seem to get things right. Calling the service number is daunting because it is an eternity before they answer, and you have to listen to ads the entire time. Definitely moving to a better company once the opportunity arrives. read more

They were nice on the phone BUT told me a certain breast pump was covered under my insurance. All I had to do was go ahead and pay what showed up as $54 copay to receive it. I did so. They charged $360 (more than the pump would retail for anywhere else) to my debit card. When I called, they told me insurance would not be covering it, and it had already shipped out. As it's a "specialty item," it's nonreturnable. read more

I am only giving one star because I can't give zero stars. If you have to order medical supplies from this company, start your order process 6 weeks before you need it. I ordered my supplies a week ago - nothing has arrived yet - but I know they're slow that's why I ordered 2 months ahead of when I'll really need them. This is like the 3rd time I've ordered over the past year or so. Each time I get a ton of runaround. This time I ordered, I got a confirmation ok - good. Now I got an order notice...ok.... So I go back to the website it says I need to hit "place order" to get the items so I'm like ok, this is different, usually they call me to confirm so I click on place order again. Well, looks like I just placed two orders now. And what's awesome (sarcasm) is I can't use my HSA account to pay for it because it's a checking account and they only take credit cards and we don't get debit cards for the HSA. So now it looks like I'm going to have $450 worth of supplies charged to my credit card because they can't keep anything straight over there. I am just going to take my two orders because I don't have an hour to spend on the phone correcting the double order and likely they'll screw something else up - like remove me from the system altogether or something which will take me 20 phone calls to fix. I have no choice - I have to go through this horrible company. If you have a choice GO ELSEWHERE!!!!! And if people from Edgepark see this and call me I'm hanging up - I have zero time for your incompetence - get me my f*cking supplies and leave me the hell alone!!! read more

They've gone down hill! The worst customer service. Different people tell you different things, they send the wrong items. It used to be so easy to order from them. Now, you constantly have to follow up. Not happy! read more

Edgepark Medical Supplies is the most unorganized and dysfunctional medical supply company that I've ever had the displeasure to use! For example, Medicare won't allow a person to reorder necessary supplies unless you have less than 7 days of supplies left on-hand. Okay. But then, Edgepark representatives stall your crucial order for several days by calling about an item that is not covered by insurance, even though they can tell from your history that you've often ordered it and always paid for it out of pocket with the credit card they have on file for you. Infuriating! Edgepark also requires a signed form (each year) to assure payment before they'll even allow you to order an item not covered by insurance. It took me 6 months of repeatedly calling them to request that form before I ever received it in the mail! (They don't let you complete the form online.) Their various departments don't communicate effectively with each other, and it seems that their customer service representatives don't have enough common sense or the authority to make even small decisions on their own. I've moved on to another accredited supply company that does not play games with its customers and actually cares about meeting a customer's urgent medical needs. Try Liberator Medical - they are superb and won't put you through the ringer to get your supplies in a timely manner. read more

Horrible customer service! I have brittle type 1 diabetes and I am depended on my continues glucose monitoring. To warn me of rapid and explAined. low blood sugars. I ran out 2 weeks early my insurance company said they would pay for them to be shipped early. They said ok at first then called my insurance back and said it couldn't be done without letter from my doctor to prove medical necessity .They also were rud to me and my insurance company. I along with the insurance company immediately called my Dr because of the urgency my dr immediately contacted them. Now 4 days later they still refuse to send me the sensor saying not medically necessary. All reps I have spoken to are In no way educated on Diabetes or they products the are selling. The biggest problem is they-are buying out medical supply company's. So they can have terrible customer service but I am stuck! read more