The associate at the store, Jordan, was super kind and helpful. I highly recommend visiting this…read morelocation!!

Had a friend (Nye Orphic) who lives in NYC go to the Madison Avenue location to refill the Vanille…read more(Exclusive); was able to restock on some other body products as well. I live in Virginia, oh what a great day to Le Labo. Thank you Katherine, the scent is divine. I am going into my 14th year wearing this line of fine fragrance. Bring back the classics in the liquid balm and body oils, ie., Jasmine, Labdanum

We had such a nice experience at Olfactory last weekend! First, you need to make an appointment…read moreprior to coming. This location gets pretty busy on the weekends, so you need to reserve your spot. Upon entering, we were directed to meet with our "fragrance consultant" - we were matched with Jake - and he only added to our fun experience. He took his time explaining everything and provided very clear directions on what we needed to do to create our custom fragrance. After selecting our base scent, we then picked out additional notes that were added to the base scent. There were 3 of us, and it was such a fun time - Jake has quite the personality so we were laughing and really enjoying our Sunday afternoon. Sure beats another afternoon of eating and drinking away the day. After all the scents were selected, your fragrance is sent over to the back of the store and the fragrance-makers create your speecial custom bottle and you even get to name your fragrance! So much fun. I really like my special bottle and look forward to enjoying it for days/weeks to come! The cost is about $85 for a 50ml bottle. It's great for birthdays, holidays, client outings or even if you just want to treat yourself! Have fun! If i go back, I'm going to try to go during the week when I "assume" there will be fewer people there and the noise level inside will be a little lower. It's a popular location!

As a repeat customer, I am extremely disappointed by my recent experience. I have visited this…read morebusiness several times to purchase fragrances and have always spoken highly of them, recommending them to coworkers, friends, and family. Recently, I booked an appointment for a girls' evening with several friends who were traveling in from out of town. Unfortunately, their flight was canceled due to circumstances completely beyond our control. When I called, I was not asking to cancel the appointment, only to reschedule it. To my surprise, I was told that rescheduling was not an option. As a loyal customer, I expected a greater level of understanding and empathy for an unforeseen situation like this. I was committed to keeping my business with them and simply needed flexibility due to a travel disruption. Their unwillingness to work with me left me feeling undervalued as a customer. In my professional experience working with many businesses, I have seen the best customer service demonstrated when unexpected circumstances arise. Unfortunately, this experience showed a lack of customer care and consideration that I did not expect from a company I had supported and promoted for years. I will certainly miss their products, but this experience has left such a negative impression that I do not see myself returning. It's disappointing when a single interaction overshadows years of otherwise positive experiences. I hope they read this and do better with their customers. Given the current environment with flight disruptions, delays other other transporation challenges this will happen to another customer and they will continue to disappoint and tarnish their brand.

Sniffapalooza had a sensory event at Frederic Malle on Madison Avenue recently. This was to…read moreintroduce a new perfume "Contre Jour" created by Annick Menardo. This new perfume is spicy on first sniff and this comes from the cumin as the main ingredient. Refreshments in the form of pink wine and miniature sweet tartlets greeted guests. Simona is the manager here and I knew her when she was at Abaton. Gilda also works here and she is très French. I have been wearing Frederic Malle perfumes since I was first introduced to this niche line at Barney's. Lipstick Rose and Carnal Flower and Parfum de Thérêse are my three absolute loves here. Coming to this parfumerie is always wonderful as one gets to sample all the fragrances and one can also get a customized appointment to introduce the line to those who haven't experienced this luxurious perfume line.

Annick Goutal (AG) perfumes are a girly-girl's dream. In…read moreless than 30 years they have become the cult-brand hunter's perfume of choice rivaling old-world powerhouses like Chanel, Nina Ricci, CREED and countless others. It's easy to see why since AG perfumes are easily the most pure in their essences and smells, with perfumes which really do smell like pure roses, or pure violets or pure orange blossoms. Mind you how those scents will smell on you will of course differ from person to person since that's how really good perfume works, it works with your own body smells creating something unique and it takes some testing and shopping around to see which perfumes will work for you personally. Personally I love smelling like roses, even if it is a bit old-fashioned. I like sticking to things you can't go wrong with so while on a spontaneous weekend trip to NYC, I decided to go check out the only free-standing Annick Goutal store in North America. Mind you, this isn't the only spot that sells AG perfumes; at most finer department stores there is usually an AG counter but I find the experience of visiting the home-store is usually more personalized. Located literally next door to Magnolia Bakery (of cupcake fame) in NYC West Village fashionably fabulous Bleecker Street, it's a small store with the entire line of AG products on the offering. The salesgirl, Rosa was really friendly and even gave me a free "Rose Absolue" candle with my purchase. Now, the only thing missing from my AG collection is the "Violette" perfume and I'm good to go. It's not cheap BUT if you really want to give yourself something special, you can't go wrong with an Annick Goutal perfume.

I had some AG scents already and wasn't ready for a refill. However, I stopped in to see if they…read morecarried any ancillary products for my favorite summer scent, La Violette. The woman working, Leslie, was absolutely lovely, charming, knowledgeable and helpful. While AG didn't have those products, she helped me source something similar on line. And then we had fun just trying some new scents. I will definitely go back!

A little slice of France on the UES…read more First things first - Mom, if you are reading this - STOP NOW. I bought your Xmas present here, okay? Anyway, I know and love the brand - the scents are unique, complex and last FOREVER. The sales associate could not have been more helpful or kind and really helped me narrow down the perfect gift. Yes, it is expensive but you (or your mom) is totally worth it.

Strolling down Madison Avenue?…read more If you have the time and love perfume, you owe it to yourself to stop in for a respite at Annick Goutal. Ask for Fran, a charmingly low-key French salesperson who will help you pick out the perfect scent. Wrapped in subtley feminine, well-ventilated surroundings, you won't be overwhelmed by the fragrances. Rather, you'll discover them. Truly, a delightful experience.

Scent & a Sip? Why not!?…read more First time coming here, the store smelled soooo good I had to stop by! The perfumes are spectacular and they seem to last quite a while. I purchased two perfumes and they gave me a free travel scent, along with a Korean shaved ice Bingsu which was delicious!!! If you love perfumes... it's a Must try!!!

A very aesthetically pleasing perfume store! I'm ngl I only came because I wanted to try their…read morejasmine cream top matcha. I believe if you buy a perfume, you get a free drink from the cafe. It's so adorable because they have a drink inspired by every one of their scents. I didn't end up buying a perfume, and I believe my drink was $9, which was pretty steep for a small matcha. It was pretty good though! The matcha was strong, and the jasmine cold foam was fragrant. I liked how they did a matcha base with a jasmine foam because usually other stores do it the other way around but I want more matcha than jasmine. They also top the drink with adorable rose petals. I will say that I don't think that it's worth it for the size because it's already a really small cup plus like 80% was ice...but it's worth trying once! The cafe is in the back and there are a couple tables! Not too many people too.

It's a Le Labo store, and walking in and trying their amazing scents is an experience in and of…read moreitself. The store itself is clean and well-organized. Unfortunately the staff needs a little more customer service training. There's the hipster no-pressure approach, and then there's being aloof. Perfectly nice but every time I've gone in they are giving "whatever", even if they don't mean to. And then they're super stingy with samples, but that's true of most of the Le Labo stores I've been to.

I am an avid shopper with Le labo and I received horrible service from Jazmine at this location…read more She was unwilling to help me with my issues and treated me as if I didn't matter. I am very frustrated this her service considering that I've spent thousands with this brand!

I bought Sultani from Arabianoud.usa online and the quality is poor and not the same as the store,…read moresmell will go away after two hours, not as they descried online, I tried to retuen or exchange and they refuse. they have strickt role, no cutomer service. I will not recommend buying from thier online store.

The entire experience is pure magic, from loving the amazing products to the exceptional service;…read morethe 4-hour drive is well worth it. Warmest Regards, Ms. G