I was shopping around for more competitive insurance. For my re-introduction to State Farm, I had…read morethe pleasure of working with Natalie M. She was patient and responsive to all my requests and questions.....she was very helpful and we quickly found a bundle of coverage that fully met my needs and my budget.

Amy is a sharp shooter, knows the business backwards, forwards, inside and out, sideways, up and…read moredown. Phenomenal staff! I love the customer service.

I most recently worked with Brendon White to change my policy. He mostly works with the new…read moreclients, but I had worked with him before back when I got my first insurance policy, when I graduated from high school. He was my parents' insurance agent. So we have been working with Brandon and Hartland Insurance for over 25 years. Currently, when Brendon was looking up policies for my new policies, he decided to see if he could find a better deal for my parents, too, and started a quote in case they wanted to look into it. He found a plan that could save them hundreds a year and it's a better policy than the one that they have now. Everyone that I have worked with at the company is friendly and helpful. None of them try to pressure me, and it's like talking with a friend or family member who is looking out for my best interests. I had a commercial policy for a few years because I was delivering with DoorDash for a few years, but since I've stopped, I wanted to switch back to a regular policy to save money. So I have dealt with a few different agents, and they're all wonderful people! Brendan says that he can't always guarantee a cheaper rate. But he will work hard at finding you a good value and a good policy. He's honest, and he enjoys what he does, and it shows.

I worked with Brendan White, who was very personable and kind. He got me an incredible rate - i had…read morereally shopped around and only received astronomical quotes for homeowners insurance. He quoted me just over $1500 for the year, when other companies wanted $13,000 for the year!!! The best part is that the $1500 was less than my existing policy! I thought I was really screwed, but Brendan saved me! Thank you, Brendan! A+++

If I could could give this agency 0 stars I would. I recently had the unfortunate experience of…read moredealing with The Ron Steffens Homeowners Insurance Agency, and I must say it was nothing short of a nightmare. From the very beginning, it was evident that this agency lacked the professionalism and competence one would expect from a reputable insurance provider. One of their agents made a grave mistake to my policy and rather than being professional and helpful instead I ended up arguing with them for almost two years to get this resolved. I have been in the customer service industry for 8+ years and I would never think to treat my clients the way this agency treated me. Overall, my experience with The Ron Steffens Homeowners Insurance Agency has been nothing short of a disaster. Their poor customer service, and lack of transparency have left me deeply dissatisfied. I would strongly advise anyone in need of homeowners insurance to steer clear of this agency. There are undoubtedly better options available that will provide the protection and support you deserve. STAY AWAY.

Everyone who knows me, knows I'm a stickler for customer service, and I am somewhat critical and…read moreexpect great customer service when I'm spending my hard earned money. Maybe I can even be annoying about it. Well, for something that is so impersonal as insurance, it's easy to shop around and look for the best rate with the best coverage, but you often overlook the customer service aspect because it really doesn't mean anything until you are in a pinch and need something from the insurance agency. That being said, I recently met the owner of my AAA insurance agency, AAA The Ron Steffens Agency, and it really made me happy to see what a great guy he is and what great people work with him. My agent, Paul Casey, goes above and beyond. When I was looking for a new car I kept emailing him different cars and information to price out what the insurance would be, and he responded SO FAST! I recently just emailed him asking for my proof of insurance and he had it back to me within 4 minutes, literally. I am sure there are other great insurance agents out there, but I had to do a shout out to mine, because it's so hard to find these days. Call him for a quote.

I was referred here by my neighbor who had all positive things to say about the buisness and…read moreassociates. Krystal was the associate who helped my boyfriend and I. She greeted us when we first came in and walked us professionally and promptly through are first time using a loan service. I highly recommend this buisness and location! Krystal had such great customer service it made the experience a highly positive one. Ten out of ten highly recommend!

Mike's office is great!! They are always attentive to any questions or concerns that I have.read more

I have been a customer of Mike for a very long time, and now I am dealing with Chris, both are very…read moreprofessional, and a pleasure to work with!

Mike Spinale's team made me feel like they really cared about my needs and getting me through best…read morecoverage in the price range I was looking for! He beat AAA in the quotation process for the same or better coverage!

Awful! Kevin was most inexperienced and unprofessional person ever dealt with. If you are looking…read morefor helpful service while looking into insurance, don't bother with this place! Other agencies were able to find high quality insurance companies in rapid time!

I recently stopped in to meet with one of the insurance agents to look over my personal insurances…read morepolicies. There office was very clean and amazing facility. Their staff greater me as soon as I walked in and offered refreshments while I waited. I spoke to Vince L. To review my insurances and he even gave me additional information where my policies were lacking. I really appreciate when the owner of the company Bruce Morris comes and introduces himself, very professional and personal level. Go visit them in Downtown Rochester off University Street.

Absolutely the best insurance agent and experience, highly recommend. Liz is professional,…read morereasonable, and fairly priced.

It was a true pleasure working with Liz and her team. They helped me understand all my coverages…read moreand what was best for me. On top of it, Liz helped me get life insurance to help protect me and my family. I would highly Liz and her team to anyone!