I Heard really good things about this agent! So I thought i would give them a call. And yes,…read morethey were very professional but also relax and fun to work with. I was just getting quotes for some future needs. I will definitely use them when I'm ready.

This company has worked with my husband and I for the past 4 years, amazing professionalism and…read morepatience. They are quick with getting the job done and affordable, that's why we love them :)!!.....the Catron's

Wouldn't have any other agent in the Valley. Eric Silvers ..... Top Shelf..... Top Quality!read more

This agency cost me money when I got into my accident. It's been nearly a week and the only answer…read moreI get is 1-5 more days. we are sorry. Well sorry doesn't fix the fact that I have a broken car for half a month AND NO TRANSPORTATION! No offered rental, no compensation. Each day I pay for a car payment and insurance payment that I can not use due to this office and it's companies errors. Despite numerous calls. no one will step up and take care of my situation properly. These morons can't even find my car parked in my driveway. I hope the car comes back a total loss so I can drop this insurance AND NEVER COME BACK! I'll also be looking into suing for financial loss due to their negligence. BEWARE OF ERIC! Your mailbox will be regularly spammed by his office trying to get you to come back in for more insurance. Not that it'll help you. Here I am after going to him to bump up my insurance AND IM STILL LEFT HIGH AND DRY WITH NO CAR! Go figure after I submitted this review and called other offices to transfer my account. HE FINALLY CALLS ME after calling into his office 5 times today. I told him to never call me back. This man only cares about his residual income. When I took that away, that's when someone started to care, and it's far too late already.

I love this branch. They are so knowledgeable and friendly. When my mom passed away, I had a young…read morespirited short haired blonde female who was the newest there to help me. She was professional and organized. I was so down, but somehow she managed to get me talking, and I have to admit she became my therapist teller. She was sympathetic and listened when I was sad. It cheered me up when she was the first to greet me and still is. Good bank, and has great service, especially from her!

My elderly mom has been a customer for 16 years. Her husband died and the pension and social…read moresecurity was delayed due to their error. Her checks were bouncing as a result. I sent her a check for 5000$ to cover until they straightened out the error. Yakima Federal put a 7 day hold on my check so her house payment, insurance payment and every other check continued to bounce. After 16 years of banking with them and knowing the problems she was having through no fault of her own, i would have expected MUCH more from a local bank. They could have checked with my bank and verified funds, they could have covered her checks. They did nothing and made no attempt to help. Shame on you Yakima Federal. Banking at a local bank has ZERO advantage. She will be changing banks immediately.

Never followed up on loan nor gave us any information where we are at in the process. Unprofessionalread more

I worked mostly with Brian and Jena and they were absolutely WONDERFUL to work with. Prompt,…read morefriendly, professional and they did a great job of explaining how the whole process worked. I can't recommend them enough. If we ever need another mortgage, I know I will be giving them my business again.