I was asked to review my current auto insurance pricing through a company that was trying to get my…read morebusiness. Even though the new company was cheaper....the customer service i've received in the past from Paige at State Farm is second to none. I even changed my homeowners insurance over!!! Treating people like people is what this office does. I would recommend her all day long for her outstanding professionalism, promptness, and people skills.

From the owner: Our mission is to become your first choice for all of your insurance needs by establishing a…read morepersonal relationship with you & helping you understand the risks you face every day. We focus on Auto Insurance, Home Insurance, Renter's Insurance, and Life Insurance throughout the Lansing, KS area including Leavenworth, Fort Leavenworth, Basehor, Easton, and Tonganoxie KS. When the unfortunate incidents occur we pledge to be here to assist you-through the good & the bad. License #: KS-16987001, MO-8293283

I had my vehicle stolen in downtown Kansas City from my work. I tracked down my own vehicle and saw…read morethe thief run from me. He hit a van, a light pole, and a curb. Then proceeded to run for many many blocks. The police did it not do finger prints or anything due to an overwhelming amount of calls. Honestly felt very bad for them. The situation that I am in is because I switched over bank accounts and closed out my previous bank account. I did not switch over my insurance. I acknowledge I made a mistake but the insurance company canceled my insurance on November 11th when my payment was due October 23rd. The only attempt to notify me was a piece of mail that wasn't even certified. At the time of my vehicle theft my insurance had been canceled for 12 days. I did not receive an email to notify my truck insurance was being canceled, a text, or even a phone call. The day before Thanksgiving I was notified my insurance was canceled and I am on my own. I have been on autopay for OVER TWO YEARS WITH AMERICAN FAMILY. NOT A SINGLE LATE PAYMENT OR ONE ISSUE. How can companies preach customer service and they are here to help. The senior claim manager with American Family has been the most rude individual I have ever communicated with. The corporate American Family is saying the Agent can help and the Agent is saying it's up to corporate. How can someone pay their payments for 2 years on autopay and then it gets returned for CLOSED ACCOUNT so they send a letter and cancel my insurance without a sliver of effort to notify me.

From the owner: Insure Carefully, Dream Fearlessly…read more As your local American Family Insurance agent, I can offer you dependable insurance protection. We offer specialized coverage for your Auto Insurance, Home Insurance, Life Insurance. Insurance for your Rentals, Contractor Insurance, Home and Condo Association Insurance, Business Owners Package Insurance and more. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

Homeowners rates increased dramatically each year and they instituted a "surplus contribution fund"…read morewhich is a way of taking additional money from you and putting it into a combined fund to pay out in the event they run low on funds. Guess what? You don't get that money back unless you have been a member for at least 5 years. Upon joining I asked multiple employees what exactly is this charge for and no one could adequately explain to me what it was for. THESE PEOPLE ARE THIEVES! Run away from this company. Their business practices are sketchy.

I have been fighting with them for over a year in regards to damage from Hurricane Helene. The…read moreadjustor who was working on my claim left the company and no one took over my claim or informed me he no longer worked there. I did not receive any information or response when I would attempt to email or call him. When I put in another claim due to theft, I received a letter stating that my insurance is not being renewed as my policy basically doesn't have me paying enough to cover my claims. I have had 3 contractors attempt to fight for me to get the claim covered from the damage from Helene and have been falling on deaf ears. They will be as kind as possible over the phone but they clearly do not care about service members, veterans, or their families. Save yourself the disappointment and find another insurance company.

I recently found out that one of the employees has been discussing customers information with…read moreoutside parties who are not listed on the accounts. When I asked Ms. Little, the Assistant Vice President about this, she stonewalled me and backed her staff, even when proof was provided of the information breech. When I raised the concern about the data loss other institutions have had as of late, and equated the two, Ms. Little kindly offered to close my account rather than focus on her employees misdeeds, (which were at the least lacking in judgement, and at the most, a crime) I gladly accepted her offer and closed my account. The contempt they have for their "customers" is only matched by their ineptitude and/or unwillingness to provide good customer service.

From the owner: Family owned bank since 1915 providing unparalleled service for our customers with full service…read morebanking facilities located in the communities we serve. We provide consistent knowledge, concern and banking products.