Very professional company. They own/oversee probably the best rentals in the Leavenworth County…read morearea. Also very responsive, answer the phones & provide excellent customer service.

From the owner: Quality Apartments, Duplexes, Town Homes, Office & Retail Space Since 1965read more

We rented from G & W from April 2014 until February of 2016. They were great !!! We never had a…read moreproblem with them fixing any issues, they were easy to work with as they got us into a house when something we rented online from out of state didn't work out when we arrived in Kansas. We also did our part according to their guidelines. Larry did our final walk through something we could not get our rental company in Washington State to do and we received our deposit back minus the pet fee , just as our contract stated. Great rental company.

I really hope this post can help someone in the future as I am currently tied in to a 1 year…read morecontract. Don't get me wrong, the house itself is adequate and I couldn't have asked for much nicer than the layout. My biggest issue is dealing with G&W properties, more specifically, the woman who seems to be the overall manager, Gina. Her unprofessionalism from the time I met her has been nothing but blatant and overwhelming. Luckily her staff is very nice and seems to want to have great customer service. Had I met Gina before signing my lease, I would not have done so. Every request I've made (repair holes in decks, replace rotting door frames, checking spots for mold) has been met by Gina with attitude and a general feeling like she has better things to do than handle those matter that could prove dangerous to my kids, and dogs. I can only hope that the owners of the houses they service see what kind of service (or lack there of) they are providing to their tenants. I have tried to hold this in and try to just get along but I no longer believe that anyone else should have to deal with what I have. The jobs get done, eventually, but nobody should have to put up with that much unprofessionalism while trying to live comfortably.

I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

I have been extremely disappointed with my experience with Ellis Real Estate, particularly with how…read morean ongoing HVAC issue in my apartment has been handled. I moved into my apartment in May and immediately noticed that the back bedroom was significantly warmer than the rest of the apartment and had little to no airflow from the central AC. Since then, I have submitted five maintenance requests and had multiple visits from maintenance and an HVAC contractor. The bedroom vent was eventually confirmed to be disconnected from the ductwork and was finally repaired in August, but the larger HVAC problem remains unresolved. Even after the vent was repaired, my AC has run continuously for more than 24 hours at times and has been unable to maintain 72 degrees in the apartment. During hot weather, the temperature has reached approximately 77-78 degrees inside, despite the system running constantly. My projected electric bill has also approached $300 for a roughly 1,200-square-foot, two-bedroom apartment. What has been most frustrating is the lack of communication and follow-through. Multiple maintenance requests were marked as completed even though the underlying problem continued. I have repeatedly contacted management, and after being told I would receive an update and repair timeline, I had to follow up again when no response came. Even after finally repairing the bedroom vent, management responded as though the HVAC issue had been resolved, despite the fact that I have repeatedly explained that the central AC itself is still unable to adequately cool the apartment. I understand that HVAC repairs can take time, especially during hot weather. What I find unacceptable is having to repeatedly ask for updates and explain that the same problem is still occurring without receiving a clear plan to address it. I have tried to be patient and work with management throughout this process, but after months of dealing with this issue, I am extremely frustrated with how it has been handled.

Theres raw sewage comming from my ceiling since last night 11:45 last night at 401 n 5th st…read more Noones comming out until monday. They need Echelon to approve the request before j.f. denny can come out. Again*THERES RAW SEWAGE IN THE BUILDING this is a health hazard and i can not reach the office as they arent open until Monday.

Absolutely trashy business to do business with. Do NOT rent from this company. When we moved in,…read morethe house was disgusting. Stains all over the carpet, walls completely marked up, and nails/screws all over the place from where people hung up pictures and stuff prior to us living there. Being in the military for over 13 yrs, I have only rented, and this is the absolute first time I have been charged for pictures being hung up, not to mention, pictures previous tenants hung. They will take your money. Literally steal it, and there is nothing you can do about it. Stay away and RENTER BEWARE! They will rake you over the coals when it's time to send you your money back. DIRTY DIRTY

Tried to get in touch and no answer. This was due to no air conditioning on a very hot weekend…read more This has been an ongoing problem at 711 Broadway here in Leavenworth.

I'd give them 0 stars if I could! No one should ever rent from these people. This was the worst…read morerental experience I have ever had. During our 16 months of renting from them, there were several instances where they failed to fulfill maintenance requests; we had windows that never locked along with loose and completely unsecured banisters around the stairs. The property was very poorly maintained. When we moved out, they "lost" our deposit money and kept trying to give us the run around to avoid returning our money for several weeks until we threatened to take legal actions.

I am so grateful for the smooth operation Austin has going on. He takes care of a property of mine…read morewhile I live in Los Angeles. I have no worries that all will be handled promptly. Even when renting out the units he found me great tenants.

I was purchasing a home in Kansas City from another state and started working with Austin through…read moreRedfin, which turned out to be incredibly fortunate. Austin was really great to work with! He knew the local market well, he quickly adjusted to my needs, worked with my local friend who was helping with the process, and helped me find a place that suited me perfectly. He was a great negotiator and even got the seller to repair some issues they originally were not going to. It seemed like as things came up, Austin and his team had already anticipated them and moved to take care of them. I cannot recommend him enough!

We've been working with Ryan Goyer for a couple of years now. Switching over all of our rental…read moreproperties to him was the best decision we've made. Timely communication and follow up has always been Ryan's strength. Ryan comes to the table ready to identify the issues and is prepared with good solutions. Now that we live out of State, we know we are in good hands with Ryan. Things that really stood out to me was his business practices. Royal Gate has excellent protocol starting with the screening process through to the Move In process. The thorough documentation and pictures taken at move in/move out is fantastic! This benefits both Landlord and Tenant. Honestly, Ryan is such a personable guy, he treats people with respect. Our tenants are happy. Did I mention Ryan has a construction background? He was able to give us valuable suggestions on repairs/renovations and ongoing maintenance. Ryan is also a licensed real estate agent. We used him on our latest sale and he handled it like a pro! I can go on and on but it really comes down to trying him out. We've been burned by Property Management companies before, I'm so glad we got off the last pirate ship and lived to tell about it LOL. It is a total 180 with Ryan! He gets the job done!

From the owner: Royal Gate Management is made of professional property managers dedicated to servicing owners and…read moretenants in the Kansas City Metro area. Royal Gate Management offers convenient, reliable services and professional representation to both our tenants and owners. We make use of the latest technology to provide seamless service to our tenants for maintenance requests and secure online rent payments. We use technology to keep our property owners connected with the financial performance of their properties.

Some companies pay people to write a review about them. Scudo is not one of them my review is 100…read morepercent true about this company, I've been with them 7 years they are very transparent, they don't treat you just like a tent. I had an issue not with my rent but they found out the manager reached out to me and ask if I needed help, that warmed by heart knowing that someone I've never seen had a heart had reached out to me by phone not email or text but phone to make sure I was ok. Again they make it very hard to move. Because they make sure there properties are up kept if you have an issue it's handled ASAP. I've never rented from a leasing company I'm blessed I found them.

Raymond and his team is wonderful. I used 2 property management companies in Kansas, Raymond's team…read moreis definitely the winner. They always respond timely, and their price for property management and also repair is fair. I already transferred one more property from the other management company to SCUDO, they helped to get it rent ready within 2 weeks and rented it out in a month. The tenant they found always pays on time, and seems to maintain the property very well. Definitely will recommend SCUDO !!

I strongly recommend against involving Wiggin Properties and Vicki Patterson in any aspect of your…read morebusiness. Wiggin agent, Vicki Patterson, has consistently demonstrated horrendous customer service and unprofessional behavior. Her method of managing properties involves ignoring and hiding from problems, failing to return calls, and then pretending nothing ever happened.

I wouldn't recommend Jim Wiggins. I'm still waiting for a return phone call or a return email.read more