Dr Matsuo and his wife Jodi (a PhD in Nutrition) offer support for a no alcohol, plant-based…read morelifestyle. They bill your insurance for appointments and classes --and bill YOU if you don't show up. I fully understand that a practice can't survive if patients don't show up, but how about making it easier for patients to be there in the first place? This is where it becomes a frustratingly, horrible experience for the patient. Their biggest weakness lies in their office management and in their software. A BIG CAUTION: If you have a tele-health appointment you will get an email reminding you; but they do not explain where to sign in for the tele-health appointment. If you have other doctors in the area, you know to go to your patient portal and this links you to the tele-health portal. But no, not Kukui LM Clinic, YOU are supposed to know (each time) that the email does not link you to the tele-health portal. The doctor is often late, so if you are waiting at the clinic's patient portal, you will miss the 15-minute window they offer you. If you have difficulty knowing where to look for the tele-health link they will not pick up their phone (it goes to voicemail) and occasionally confuse you by telling you they will use a non HIPPA compliant FaceTime call instead of the tele-health patient portal. Make no mistake: YOU will be billed for missing the appointment. In other words, It's always YOUR problem. In my experience, they will also bill YOU for appointments you might have missed for health reasons (I was in the hospital in the ICU). They may bill you for Sundays when the office isn't open. They will bill you for health teaching they offer (although they do not inform you of this). They will bill you for appointments even BEFORE you ever signed their office policies. To be constructive here, I think that the the problem lies with the office manager, Jodi's sister, who in my humble opinion doesn't have the temperament or experience for the job. She blames the patient rather than stepping back and learning what's wrong with their system so that it gets fixed; so patients CAN be in the right place at the right time. It's just so basic and obvious it's almost ridiculous, but they continue to put their health care delivery problems on you and will bill you for them. For me it was time to step aside. But to demonstrate my good intentions here's an example of how it should work: Allergist Alan Wang has an outstanding office manager named Vanesa. She always answers the phone. She also emails you to remind you of your appointment. What makes Dr Wang's office work so efficiently is that, after you click on the email confirmation, you are linked to Dr Wang's patient portal. After you confirm, the program links you to a pre-checkin page. Here you provide the doctor with any new medications you might be taking. This is an opportunity to check that your address and telephone number are correct and your insurance information is up-to-date. On the day of your appointment you will get another email, but this time it takes you directly to the tele-health page. Dr Wang's office manager then calls you to make sure your video and mic are set up and that you are ready for the call on time. You wait while watching a sign that says "The doctor will be with you shortly." You know that you are in the correct place and on time. None of this happens at the Kukui Clinic. If you sit on the patient portal page that confirms your appointment, there is no link to the video or mic. Dr Matsuo is often late, so it's unclear if you too should wait. There is no information telling you to go to another website address. If you call for help it rolls over to their message machine, then they bill YOU for missing the appointment. This in my humble opinion is not only irritating it's unethical and stupid. Patient's are there because they NEED to see the doctor why block them from doing so? I for one was waiting to be seen when all this occurred! Beware: If you try to text them You will be BURIED in clinic rules that repeat each time you text. As I said, they do not answer the phone, the office manager makes no effort to be helpful. In my experience she'll just try to find ways to charge you out of pocket thereby punishing you for your alleged wrong doing. IN MY OPINION, This is a sad situation for the professional team who mean well but appear to be unable to deal with a relative who is clearly not in a job that best suits her abilities. It even appears that she may be directed to punish patients who may be sick, elderly, disabled or in need of a hand. Why can't they just swallow hard and look at what's not working rather than blaming patients for what is really their problems delivering health care? ADVICE: I'd look for a clinic that has more concern for its patients. This is NOT being written by a disgruntled patient, but one who sincerely hopes that this clinic, with its good intentions but poor management, will succeed.

Dr Matsuo and staff continue to pleasantly surprise my wife and myself. He and staff are so kind,…read moreconcerned, interested in patients diet, advocating plant based etc

Best pediatric office in Kona. We love Dr. Ishii and his staff. We always feel like family is…read morecaring for our children.

This place offers so much and literally have never felt better. love this place, I love doctor…read moreRoberts and her staff.. idk if they recently changed the person who does their peptide compounding, but the past 6 mos I've had nothing but problems? either the syrines are empty, the product wont come out, some have the right amount of product and some have less, it's just about everytime I've gotten them and they're expensive.. all though they have replaced some for me in the past, I feel like I can't call everytime to complai, but maybe they will be more mindful of checking them before they goto customers would be helpful? other than that I have had great experience..

They are the lowest price I've seen so far on the island and better than "Big Island Hawaii IV!"…read moreBetter prices also.

Dr. LeeLoy is a great doctor. Very understanding and knowledgeable.read more

While on vacation in Kona, I started feeling sick. I searched on Internet and the closest Urgent…read morecare was this one. I called and they setup an appointment for me after one hour. Dr. Stroman saw me and prescribed the needed medication, which helped and allowed me to fly back to Chicago. Thank you, Dr. Stroman and Urgent Care of Kona team!

They had an 80 question online intake form, yes 80, that I diligently filled out before taking my…read morehusband there with severe abdominal pain. They were open and we were told that although they accepted walk-in patients, but the doctor was with another patient. There were no other patients there. They would not allow him to be seen. It. was about 4:15, they were open and we needed to see a doctor. It is urgent care for God's sake!

Horrible doctor. Dr Arthurs left a gigantic scar on my back because he doesn't know how to do a…read moresimple mole removal. He burned a huge hole in my back with so much silver nitrite for a small mole. That scar will always be there in clear view. He botched a community member's baby's circumcision & cut off way too much I had a terrible hand infection & couldn't use my dominant hand, that lasted for 4 months & Dr A was clueless. He looked me in the eyes and promised to call me to discuss my test results when they arrived. Instead he had a stranger from his office call who told me the wrong information and he gave me the wrong medication two times.. He won't respond to concerns via phone. He didn't even know my sons markings on his body were stretch marks and said to watch them for cancer. He doesn't listen to concerns and he pushes vaccinations, despite my telling him many times I had already made an informed decision. I highly recommend staying as far away from this "doctor" as possible.

I've been a patient of Dr. Arthurs for five years now, and I find him to be a concerned, thorough,…read moreperson who listens carefully and follows through with test results and previous problems. I feel confident that I'm in good hands.

Here on vacation. Experiencing a persistent cough & congestion. Realized I needed medical…read moretreatment. This UC is in a relatively new location. it was spotless, immaculate. Didn't realize that so many places would closed on July 3rd prior to the July 4th holiday. My appointment was on time, intake information handled thoroughly, PA examine thorough. PA diagnosed, recommended antibiotics & if not improved, see personal PCP after returning to Redondo Beach in a few days. Extremely favorably impressed.

I was on vacation here and came down with symptoms that required a chest xray. After calling a few…read moreplaces, I found that this was the only Urgent Care facility that offered X-rays outside of hospitals. I walked in and was seen pretty quickly. Dr. Ditullio was excellent with her examination and was extremely personable. I would highly recommend this Urgent Care facility should you require medical attention.

I was scheduled to receive a tetanus shot and was given the Covid vaccine by mistake. When I filed…read morea complaint with my insurance company I got a letter from Hawaii Family Physicians stating I was discharged from their practice. Two days after my discharge letter, I received another letter discharging my daughter as well. Hers was accompanied by a demand for payment on a 12.00 copay from an office visit we had less than a week prior. I called to inquire about the charge as I made a cash payment in the office at her visit however I was only able to leave a message for the finance person. Three days later, no return call I received a letter saying my daughter's account had been turned over to a collection company. I believe my insurance company is in the process of an investigation that may include some sanctions against the practice. The agent handling my claim implied this was not the first mistake of its kind reported from their practice.

The thing I especially like about Dr Arthurs is that he reads and questions studies about various…read moremedications and how does it fit into the lifestyles of his patients. He is impressive to me and I look forward to my visits with him and his opinions as well. Dr King is fine for sure but Dr Arthur's is closer in age to me so we relate better !! My wife and I came from the mainland and now reside here in Kona. We had to wait to become patients and it was worth it. I have some medical training and I can tell you that Hawaii Family Physicians and their staff are a pleasure to work with and they r at the top of their game. All in all they are a first class medical operation that we are proud to be a part of as patients. They are also aware of alternative Eastern medicines and therapies. Definitely they r open and informed of what is new as well as time tested medicines and procedures. Shelly and Jamie Goldner