I have had the pleasure of being a patient here for over 3 years. As a holistic health care…read moreprofessional myself, I was beyond delighted to find a doctor who specialized in lifestyle and plant based medicine. Most MDs have little to know training in nutrition. Dr. Leon Matsuo is not like most. He understands and educates on the importance of a whole food plant based lifestyle. He is thorough, knowledgeable, compassionate, and really takes time with his patients. If all doctors were like him, we would have a happier, healthier world. With much appreciation to this wonderful medical doctor, Karen Russell, Healthy Life Advisors If anyone wants to ask me about him, feel free to call me 808-325-1500.

Honestly it's been super disappointing. I have signed up and scheduled my appointments it was one…read moreday every week and the office has cancelled many times on me and I ask for refund they said they don't give refunds. I have tried to get out of the things I paid to them in full and they making it difficult . I honestly was supposed to have 12 treatments only completed five but it comes directly out of my credit card. I try to communicate to office I want full refund she said no

EMMY in the orthopedics department went above and beyond to assist me…read more I appreciate her excellent customer service and her friendly vibe. Alii health center is so fortunate to have such a helpful & knowledgeable employee.

Needed to get into this ortho surgeon. Left three voicemails on three consecutive days plus sent…read moretwo appointment requests via the patient portal. No one ever returned my voicemails and I could see that my portal messages were being viewed by staff but no one bothered to contact me. I had to physically go into their office to get someone to respond to me and put me on a waitlist. Their excuse was they get over 300 voicemails a day and can't respond to all of them. They couldn't provide an excuse as to why no one responded to my portal requests after FIVE days even though they obviously viewed my messages. Pitiful patient support!!!

I was scheduled to receive a tetanus shot and was given the Covid vaccine by mistake. When I filed…read morea complaint with my insurance company I got a letter from Hawaii Family Physicians stating I was discharged from their practice. Two days after my discharge letter, I received another letter discharging my daughter as well. Hers was accompanied by a demand for payment on a 12.00 copay from an office visit we had less than a week prior. I called to inquire about the charge as I made a cash payment in the office at her visit however I was only able to leave a message for the finance person. Three days later, no return call I received a letter saying my daughter's account had been turned over to a collection company. I believe my insurance company is in the process of an investigation that may include some sanctions against the practice. The agent handling my claim implied this was not the first mistake of its kind reported from their practice.

The thing I especially like about Dr Arthurs is that he reads and questions studies about various…read moremedications and how does it fit into the lifestyles of his patients. He is impressive to me and I look forward to my visits with him and his opinions as well. Dr King is fine for sure but Dr Arthur's is closer in age to me so we relate better !! My wife and I came from the mainland and now reside here in Kona. We had to wait to become patients and it was worth it. I have some medical training and I can tell you that Hawaii Family Physicians and their staff are a pleasure to work with and they r at the top of their game. All in all they are a first class medical operation that we are proud to be a part of as patients. They are also aware of alternative Eastern medicines and therapies. Definitely they r open and informed of what is new as well as time tested medicines and procedures. Shelly and Jamie Goldner

Dr. Warren is one of the most knowledgeable and compassionate physicians ever. Most medical…read morepersonnel chose her as there physician. Reveena, her office manager, goes above and beyond her duty to help patients with lab and referral arrangements. She is very pleasant and helpful. Highly recommend! !!!

Dr. Claudia Christman has been helping me with my very annoying menopause symptoms by putting me on…read morebioidentical hormone replacement therapy. Dr. Claudia Christman fully explained what is entailed with bioidentical hormone replacement therapy, side affects and possible outcomes. Now my many symptoms have lessened to a very manageable level after 6 weeks. There will be more lab tests done to see where my hormones levels are now and then she will adjust the medication doses so I will continue to get better and feel like my old self. I highly recommend Dr. Claudia Christman for all women suffering from menopause, who need help with hot flashes and myriad other related symptoms. She is very down to earth, funny and easy to talk to. Don't sit there in a pool of sweat, go see her now!

Dr. Claudia is the most caring Doc I have ever met. She takes time to really understand what…read moreissues you have... and addresses each... with genuine care and knowledge. Now almost 70 yrs. old, I have been taking Bio-identical Hormones for a few years and have amazingly regained part of my youth.. originally she prescribed these because of Osteoporosis, and result was incredible... in 2 yrs. I have grown back bone and no longer have osteoporosis in my spine ... like a miracle ! Also, youthful benefits include more energy, fast growing hair, nails and skin, and rejuvenated sex life...at 69 yrs. old and I was out dancing Salsa tonite... She can rejuvenate your life ... your attitude...!

Avoid Christine NElsen at all costs. She's on an ego trip and enjoys being obstructive and is just…read moreplain negligent. For more than six months she has just refused to give me the medication already given tome by two different doctors and which keeps me functional. She is one of these nurse practitioners who thinks she knows better than doctors.Because of her negligence I was left abruptly without psychiatric drugs you should never ever just "cold turkey" from. She just dilly dallied over prescribing me anything and then tried out a drug which just made me sick. I entered a complaint about her which she then referred to in my next visit where she made it clear she would spitefully do nothing to help me. She said she would refer me to a doctor but never has.

Awwwwful experience. My doctor told me I need a referral right away if I wanted to get my minor…read moresurgery otherwise it would become inoperable. I told the doctor that, and exactly where the referral needed to go... But, he sent the referral to Waimea, even though where it needed to go was an office in Keauhou. I asked him to create a request for an urgent referral and he said he would and he did not... I called every day for two weeks and couldn't get anyone on the phone and when I did, they were extremely rude to me... my referral, no joke, didn't even get sent in for a month and a half!! Now I can't get the surgery at all because they waited too long. It's so weird because Kealakekua and West Hawaii Community Health has always been very pleasant, the only reason I went here is because they had the soonest appointment, now I know why, cause nobody wants to come in and see the worst staff possible. I couldn't recommend these people less, everybody is so incompetent and they don't realize they're messing with people's well-being just because they can't follow the directions or can't seem to do a basic job. Never ever ever go here!

Horrible doctor. Dr Arthurs left a gigantic scar on my back because he doesn't know how to do a…read moresimple mole removal. He burned a huge hole in my back with so much silver nitrite for a small mole. That scar will always be there in clear view. He botched a community member's baby's circumcision & cut off way too much I had a terrible hand infection & couldn't use my dominant hand, that lasted for 4 months & Dr A was clueless. He looked me in the eyes and promised to call me to discuss my test results when they arrived. Instead he had a stranger from his office call who told me the wrong information and he gave me the wrong medication two times.. He won't respond to concerns via phone. He didn't even know my sons markings on his body were stretch marks and said to watch them for cancer. He doesn't listen to concerns and he pushes vaccinations, despite my telling him many times I had already made an informed decision. I highly recommend staying as far away from this "doctor" as possible.

I've been a patient of Dr. Arthurs for five years now, and I find him to be a concerned, thorough,…read moreperson who listens carefully and follows through with test results and previous problems. I feel confident that I'm in good hands.

Very professional, organized and clean. My care was excellent and my treatment was very thoroughly…read moreexplained. Having direct access to a physician was well worth the small fee. I highly recommend Dr. McMurry.

These are caring people so hard to find in Kona anymore. Recommend them whole heartedly. They do…read morebother to listen !!!