They were very good moving us into our new flat during the pandemic. Agent was wearing a mask and gloves and the lease was signed digitally which was very efficient. The boiler wasn't working when we moved in and the agency had it fixed within an hour despite actually being closed. We are so grateful to the Edzell team who are amazing. Thanks read more

When I was a naive nineteen year old, my best friend and I decided to get a flat together. We had fantasised about having our own cool little flat; our own place and our own space. After much flat hunting, we put our trust in the hands of Edzell, from whom we rented a little flat in Dennistoun. I have to say, it was possibly the worst mistake of my life. The staff were cheerful, seemingly friendly and all too keen to get us signed up and on our way, with an extra month's rent upfront as a deposit, as expected. What had seemed like a quirky little flat, ended up causing us a whole lot of problems. To start with, the washing machine was broken, and remained that way despite several phone calls and emails to Edzell, who told us each time that the person we needed to speak to was "unavailable". As far as Edzell were aware, the washing machine may well have been broken until this very day, had my friend's parents not taken it upon themselves to fix it. The months went by much like this, with things going wrong in the flat including broken locks and infestation, which generally fell on the deaf ears of our not so lovely landlords. To top it all off, once we'd had enough and decided to leave the flat, we were told that £100 would be deducted from our deposit for a "cleaning bill", which I thought was absolutely appalling. This supposed cleaning bill was for the cleaning of the oven, which had been provided by the landlord and was filthy in the first place. Besides, how does oven cleaning cost £100?! SO...overall, I had an awful experience with this company, one that I do not wish for myself or anyone else to repeat. read more

WARNING TO ALL LANDLORDS & TENANTS!!! I have submitted a serious complaint to First TIER TRIBUNAL, Edzell Property Management will be investigated for Fraud & deception, there is substantial written evidence from both my tenant, Edzell themselves & my solicitor to support this case. EDZELL have used the covid situation to their advantage. They do not pass on rent to land lords, or return deposits to tenants through lies & manipulation. This has been ongoing for a year. They are unresponsive nor professional . Also be warned they are not regulated like good well known agents such as clyde , slater & hogg, etc , save yourself a lot of hassle and use a reputable agent, pay the extra for peace of mind . Landlords ask yourself " do you want to be going around in circles trying to get hold of your rent after your tenant has paid EDZELL "? Tenants ask yourself " do you want an uncomfortable relationship with your landlord hassling you for rent when you have paid it , but the agent is not passing it on to your landlord?" This review will be updated pending the outcome of the case. In the meantime stay well clear of EDZELL and stay safe . A note for EDZELL, don't bother replying to this review , you can reply to First tier tribunal once they contact you. read more

I have used Edzell for 5+ years to manage my flat in Glasgow while I have lived abroad. They provide a good service and when asked responded to queries and actions. read more

We rented a flat from this agency for a long time and it was a nightmare every time we needed them to do their job. Most, but not all, of the agency staff were rude on the phone and unhelpful when we rang them. They have a habit of ignoring emails even though they tell you on the phone to email them about any repairs that need doing. If they did ever respond then the first visit you got was from their repairman with his sealant gun in hand who routinely smelled of alcohol. We were without hot water or heating for six weeks one winter because Edzell didn't bother to get their act together to fix the boiler. We had to replace furniture ourselves because Edzell wouldn't renew old, worn out sofas, carpets or mattresses in a flat they refer to as 'fully furnished'. Most of our neighbours also rented from Edzell in the same block, got sick and tired of Edzell and eventually moved away. Increasingly they began renting to foreign people - students and asylum seekers - who've obviously had it tough in their home country and perhaps see Edzell flats as a slight step up from third world shanty squalour. Edzell also seem not to be too selective about who they rent their flats to. We had to suffer the noise of neighbours who moved in to one of Edzell's flats next door. Numerous complaints about these neighbours from everyone in the building had been a waste of time as Edzell, once again, simply ignored any emails or phonecalls we made about the noise. It's a disgraceful way to run an agency and we began to wonder whether Edzell are just a front for some tax dodge or something as they seem to have no interest in their tenants whatsoever. This contrary to the hypocrisy of their website copy, which reads: "At Edzell we recognise that tenants are the most important people in our business and as such we provide all our tenants with the quality and attention to detail that they deserve.". I guess they consider their tenants undeserving of even a simple reply to an email. We concluded we'd do better to live under a tarpaulin in cardboard city than keep contributing to Edzell profits. By the way, that photo of the agency is accurate. Appropriately enough their office is located at the bottom of a grubby little alley, tucked behind some iron bars. Finally, I don't blame anyone if they find this review hard to believe. Can Edzell really be that bad? Well, if you really want to find out you can always rent a flat from Edzell and you'll soon know what I'm talking about. read more

Had a really bad experience with this company and only rented the flat for about 6 months. First of all, the flat was clearly advertised as a 2 bed flat. When we viewed the flat a few weeks prior to moving in, there was no bed in the large bedroom which we were informed that a new bed would be put in, obviously. However on our moving in day there was no bed and a new one was not given to us until 9 days after. Absolute shambles. The communication within the company was terrible, taking forever to reply to emails and never really answering questions like: "will be getting reimbursed for not having somewhere to sleep for 9 days?" And no, of course we didn't. And we were not given basic things like: a kettle, toaster, microwave, hoover, basic cleaning utensils, cutlery, crockery. Despite it saying so, it was barely fully furnished. We constantly asked for an itinerary so check what we were supposed to have in the flat. We were never given this, during our entire stay. I currently live on the same street as the flat we rented and even almost a year later we can clearly see somethings haven't been fixed, e.g the kitchen blinds fell apart soon after we moved in and were never replaced despite our several requests. Its not even that the flat was significantly a lot cheaper than usual to justify the shoddiness of the whole experience, so please avoid this company, as you wont even save money. read more

Like adele my boyfriend and i decided to move in together, we found a lovely wee flat and they promised the earth, had to pay a deposit and a months rent up front. We were told the flat would be clean for us to move into too. There was there 1st lie it was filthy and the kitchen was covered in grease dont get me started on what was left in the bathroom! My friend also found drugs in the kitchen god knows what would of happened if her little one found that. We are sick of reporting what needs to be fixed in the house, we moved in on september and we're still waiting on the bed room mirrorred wardrobe to be fixed, the fan in the bathroom to be fixed, and locks on the window to be fixed. When you ask for it top be fixed we get its on your job sheet so when you speak to someone else they tell us they dont have a job sheet. Also their friendly maintenance staff complained in the back ground that where we are is too far away to come for one job (20 mins in the car). My peice of advice to further tenants dont become one of their tennats or you'll be writting a review on this company as a not very happy tenant. If i could i wouldn't even give a star, thats too kind. read more

Hi Folks, i am now dealing with this awful company. I have paid deposit and one month rent in advance on the 4th of february but failed to move into the flat following a deceit and lies told by them that the flat is going to be cleaned up and all heating units put in place. As I tried to move into this flat I discovered a big lie and they have refused to comment on it. I therefore advice that on no account should anybody be put in this situation .But I shall go any length including the press to recover my money. read more

I've lived in Glasgow for the last six years and Edzell Property are by far the worst letting agents I've experienced. In the six months that I spent in one of their properties I experienced numerous problems. All of the windows were in a terrible state, with rotten frames and broken latches, which were by no means wind and watertight. During some rough weather the the windows physically blow off their runners into the flat. For the entire 6 months I didn't have a working shower. Towards the end of my stay the water heater broke as well meaning I didn't have hot water. The roof began leak in two of the rooms, flooding the kitchen and leaving the walls mouldy and damp for months. The ceiling also began to collapse. I was constantly on the phone and sending emails to them. They sent round contractors to take quotes but nothing was ever done to rectify the problems. When I tried to reason with them and say that I would be cancelling my standing order until repairs were made they said that I would be sued. On top of this the property was sold half way through the lease. I had people knocking on my door saying that they were going to buy the property and evict me the next day. Edzell never told me the property was for sale until I enquired myself. Edzell refused to give me the contact details of my landlord until, after four months, I told them that I would be contacting the local authority as it is a criminal offence to withhold that information. When I did eventually contact the landlord, she said that she hadn't been told about any of the issues with the property and was very apologetic. Nothing was done from then other than the repairs to the water heater and roof leak. It really was a miserable and stressful experience dealing with Edzell and would not recommend them to anyone. read more

Short story, AVOID! Long story: I know this is quite long, but I feel I need to point out our journey with edzell, and how they managed to be incompetent or rude at every stage. We found a flat in a perfect location. In the initial viewings we where promised the world ( yes, the flat would be repainted, oven would be cleaned, bath re sealed and bedroom carpet would be cleaned to get rid of the smoke smell ). We decided to take the flat on those terms, and at the insistence of the viewer, paid the deposit then and there, thank goodness we asked for a receipt. Things started looking less rosy when we turned up for the keys on the agreed date fully packed from the move 3 hours away, to find out that the documents the agent had told us to bring where useless, and that they where not going to release the keys until we paid the deposit. To top it off, they where about to go on an extremely long lunch during which the office is closed, so we would have to wait for 2 hours before we could get the keys. One of us stayed in the office, and the other ,After a lot of routing around in the packed boxes in the van,got the documents requested, and the receipt saying we had already paid. We then went into the property, to find absolutely nothing had been done to it, the kitchen was still bad, the oven uncleaned, the bathrooms mold situation must had been at a dangerous level, and the bedroom reeked of smoke. After repeatedly calling them to get the situation fixed, we eventually managed to get someone to come out, only to be told he was only there to fix the baths seal. The person that did come was very apologetic, and professional. He explained that he was only a plumber, He also pointed out that our boilers electrical connections where being held together by tape, and kept safe by flower pots, and said he would write this into his report for edzell. We naturally informed edzell about this as well, but after repeated calls, nothing was done. This is a commonly occurring theme. The same also happened for the bathroom having mold and rot, the lighting in two of the rooms going out, a bug infestation, a rat infestation for the building, the codes for the bin storage and the code for the residents gym ( " there's a gym?" ) We managed to sort out all of those on our own, actually getting the bathroom treated for mold and rot, and repainting. The rat situation was deemed to be something the factor needed to resolve, but no one at edzell was able to tell me who the factor was, or even if there was one, but it was definitely them that had to deal with the rats. Then came the day we were finally able to afford to buy our own little place. We moved out, gave them a months notice, told them the flat was empty so if they needed to show it, we would be happy to let them in. No answer. Thinking that this was an ominous start, we decided to send our notice by email and recorded mail so we had a definitive date and written confirmation. We asked them what they would need from us to get the deposit back, and all they needed was to inspect the place, and confirmation that the electricity and council tax bill had been paid to date. Now I was pretty confident that the final inspection went well ,as the inspector said there should be no problem, and everything seemed fine ( I made sure to check what he was writing ), But after speaking to a very rude woman at edzell she informed me that the kitchen had needed to be repainted, so they would be charging us £150. I then pointed out the kitchen had needed repainting before we moved in, and we had been promised this would be done, and we had tried contacting them a number of time to get it done. She then turned around and asked me for proof. I had the dates and times I had called, but no written confirmation. She said she would investigate, and would call me back. After one week with no answer, I called edzell back to find out what the result of her investigation, to be told she only works 3 days a week, and I would need to call back next week. I called back , and she informed me that she had investigated, and because the inspection from before had said the kitchen was "fine", we would be paying the £150. I pointed out that I had seen the inspector write the kitchen had been fine while i was there, but she said that is not what she has written in front of her. So we are now waiting for the cheque to arrive ( lets see if it actually gets here ), and were hit by one more insult. We informed the council about the moving date as of the date the keys where handed over, but apparently because the next resident only moved in on the 1st, we where liable for 2 days of council tax. The amount wasn't alot, just the gouging edzell was doing. So for anyone looking to use edzell, take a recording of the flat with a date stamp for proof of the condition pre move in, and get everything in writing, or record calls, as apparently everything else is ignored.. Very unhappy ex resident read more

My elderly mother was left in the unfortunate position of becoming a landlord with Edzell as her letting agent when my father suddenly passed away. She constantly had to chase them for her rental money- every time she called or emailed she was fobbed off with yet another excuse or promise of a date when the rent money (which she needed to pay the property mortgage) would be arriving. They were very reluctant to ever give her any solid payment dates in writing. Sometimes the tenant decided not to pay the rent or made unreasonable demands (such as withholding rent because her electric bill was too high, when we had just installed new energy efficient heaters after her BREAKING the old ones) and Edzell seemed to make no attempt to sort this out, or find a resolution beyond trying to convince my mother to fit out more and more new appliances that she could not afford. They consistently gave my mum statement dates that were pushed back without explanation, sometimes for months. I was forced to step in when my mother sold the property in Dec 2018 and they still owed her over £800 in back rent, including a rent payment promised by 26\11\18.When I went in to speak to the manager, Tim, on 22\01/19, he queried the numbers my mother had calculated, then insisted she had been paid part of the amount on Dec 5 and that she would have the final statement & remaining balance by Feb 1. Upon checking my mother's account I found she had indeed NOT been paid. I emailed him (copying in the account rep Rhury) the same day to ask it to be rechecked.No reply. I then called to check the email was received and was told it had been... but then heard nothing. By Feb 12 I called again and was told by the manager he had 'just seen my email' (3weeks after sending) and that he would 'discuss it with his team' as he had nothing to do with it, despite his charming face to face assurance that he would personally take care of it on Jan 22. My mother then FINALLY received the rent payment (due to her from Nov 26 2018) on Feb 12 2019, and that was only after I actually had to phone and shout at the manager! He then emailed to say the account was now fully up to date and he 'wished us the best'... when they still owed her the remaining final statement and over £500! We had been lied to yet again about when money would be paid. I replied by email to ask for a date for the remaining balance and was ignored. I therefore had to personally go into the office AGAIN to try to get some sort of written confirmation of when payment would be made and was actually told it was taking a few days to process since I had 'only called two days before.' In fact it was TWENTY days after I was personally assured the payment would be in within the week. Tim the manager frequently seemed to be 'out of the office' and apparently; 1.didn't pick up emails, 2. was unable to check if payments had actually left Edzell's account & 3.even knew what his team was doing, as he was apparently taken by surprise whenever I spoke to him. I personally think they hoped my mother, at 73 and unfamiliar with landlord duties, would not create waves and that they could treat her like an idiot, hoping she would lose track of payments - this is certainly how their behaviour came across to me. She actually kept her books perfectly but was intimidated by their frequent fobbing off and non-replying when she did make contact to ask them about her account. I believe if she had not had me to constantly back up her (quite correct) calculations and emails and have to go in and actually raise my voice to members of staff just to obtain written confirmation of the money owed to her, she would still be owed over £800 that she may never had seen. We are STILL waiting for the remainder, once again promised to us by the end of the week but I am not holding my breath. They are a shower of scoundrels and I will be shouting that from the rooftops to protect others from their terrible business practice. read more

Very unprofessional and simply unable (or unwilling) to perform basic property repairs (such as fixing gutterings, leaking roof etc). The best thing the owners did was to sack them after months of phone calls and meetings. NEVER USE EDZELL PROPERTY! read more

I was with Edzell for about 3-4 years. During that time Edzell staff and the Landlord has no qualms about turning up unannounced, despite the fact that we signed a lease which stated they must give 24 hrs notice. . The Landlord even turned up (unannounced) once with his 'heavy' because we were less than 1month late with our rent. That was the final straw and we left shortly afterwards. If you want to live in peace, avoid this lot. read more

Great Property Managers. I have experience with a few letting agents and Edzell are the best in the business.

I have recently moved out of a flat belonging to Edzell Property Management after living there for 3 years. Whilst I lived there I did not have major problems with them but just a problem with lack of communication and them not responding to emails and phone calls urgently but nothing major. Now I have moved out and I am currently going through the process of trying to get my deposit back involved Letting Protection Scotland. I am in dispute with Edzell properties over £250 of my deposit. They want to deduct £150 for cleaning, which I am being told is how much it costs them to send in a contract cleaner to clean the flat. The flat was all cleaned by myself the day before I moved out to a high standard but are now saying that the oven and the shower cubicle needs cleaned. I know this is not true but even so this would not cost £150!! They also want to deduct £100 from my deposit to paint both bedrooms as there are blu tac marks on the walls. This is true but they only decided to tell me their rules about having no blu tac 6 weeks before I moved out, nothing was mentioned 3 years ago when I moved into the property. I have also had to live with mould and dampness in the property for months, despite reporting this to Edzell, them and the landlord came to the conclusion that they were not going to take any action for this but they have the cheek to want £100 from me to paint 2 walls. I also called their office to discuss this with a relevant member of staff which I spoke to a woman who was rude, abrupt and hung the phone up on me!! I'm very disappointed and upset by the way I have been treated considering I have been a good and reliable tenant for 3 years. I would not advise anyone to use Edzell Property Management after the way I have been treated. PLEASE DO NOT RENT FROM EDZELL PROPERTY MANAGEMENT!!!!! read more

I would echo the previous reviewer in terms of the receptiveness of this agency. Edzell seem to specialise in problem avoidance, specifically the art of 'being away' or 'on a call'. My issue relates to an Edzell tenant who decided against civil communication, opting for a more post-watershed style. Edzell's reluctance to enter into any dialog with either me or their tenants displayed breathtaking moral ambiguity. Eventually it took a visit from East Renfrewshire Council to remind them of their professional obligations. read more

In the 5 years which Edzell was our factor (we owned our flat), we had very little interaction with them outside our quarterly bills. Our nightmare began when we sold our flat and tried to settle our account with them. An utter shambles!! It first took them over 2 months to return our deposit, despite repeatedly telling us it had been done. They refused to refund the money we were owed for paying our full year's building insurance in advance, because they would deduct our final bill from the amount due. It took them over 3 months after we moved to give us our final bill, and we find they have included a £50 charge for doing so! They have said this is due to needing to apportion our bill out of the standard run, but we were previously told to wait for the quarterly run before it could be given.... so the £50 charge makes no sense at all. It is now 4 months since we moved out of our property, and we are still no closer to getting our money back as we disagreed with the apportionment fee, stalling our refund. Edzell Property Management have a disgraceful approach to customer service; in total over the 4 month period we have sent them 24 emails (15 of which were chasing for a response), spent 58 days waiting on a reply from them, and have only actually received a response on 10 occasions. AVOID EDZELL IF POSSIBLE! read more

I totally agree with the above comment, customer service is appauling, staff seem friendly enough but nothing gets done. I moved into my flat when I was 6 months pregnant in winter. Boiler was broken and worked on and off, i was told by every engineer i should get a new boiler and they would tell Edzell to provide me with one. It took until my baby was 6 months old and after having no hot water and heating on and off since he was born to get it fixed after my threat of witholding my rent. Manager said due to popular belief edzell property management does not answer to tenants who feel they are hard done to, my response to this was yes you should its your job to, to which he decided to phone me and raise his voice over the phone to argue to defend his company and said he ' didnt care about personal circumstances, just the flat'. They are quick enough to take your money but if you have a complaint or repair needed, you need to call and chase them up about it until it gets done Beware folks! Should be a zero star raiting- and im actually from glasgow not switzerland! read more