We were told to show up the usual 10-15 minutes before our booking time to sign the waiver and to pay, but because of the way they operate their business, we actually ended up waiting an extra 15 minutes PAST our booking time. They have this stupid policy where you have to leave a piece of ID, and the staff will go in to the room afterwards to check for damage, hence the delay in play time. (I've played in a lot of the different escape rooms in Vancouver, and this is the first time I've come across this sort of policy). We had a misunderstanding regarding one of their promotions, and the staff were quite rude about it. We did the hostage room, and I was pretty disappointed by the set up. Definitely not as fancy or elaborate as Breakout. Due to the downtown location, there is no free parking unless you come outside the meter hours. I also was not a fan of the sketchy basement location. All in all, I would NOT recommend this place to anyone. I prefer Breakout by far. read more

I did the National Security room with some friends. We initially booked the room for 4 people, but found out once we got there that we'd be put in a group of 8 with 4 other people. I thought it was a bit weird that they didn't mention that we'd need a group of 8 when we first booked, but suddenly put us together with other people the day of our booking. Because National Security is the hardest room they have, I think it IS good to have more than 4 people, but 8 is far too many (maybe 6 max). There were just too many people and while we were crowded in a circle, trying to read a clue or look at something, there were always like 2 or 3 people who were standing around and not doing anything. We did not complete the room, but it wasn't because we were hurting for people, it was because we ran out of time. 45 minutes is far too short to do this, and just adding more people is not the solution. Also, I really didn't like the cheap-looking basement location. The setup reminded me of a very low-budget elementary school play. The props and clues, while creative, were very cheap and not at all convincing. I feel very ripped off since they charged each person $25 for a group of 8 for 45 minutes, and only got a cheaply-decorated room in a sketchy basement. I would not recommend this place, and I will not be returning. read more

I've been to many Escape rooms around town and this is one of the worst ones by far. The location was dingy and unfinished looking. We booked ahead and arrived 15 min early but staff was unable to get us in until half an hour later. We went to the washroom first which invoked going down a long long hallway, through more unfinished parts of the building to the washroom. The washroom itself was not up to par. There were no toilet paper holders even!! The toilet paper was just sitting on top of the toilet behind you which led to awkward reaching around and fumbling. Like other breakout rooms, you have to lock up your things before entering. At EESCAPE everyone is supposed to share one half locker. When there are up to 8 people allowed in a room this seems unreasonable. Everyone had large bulky winter coats and we had to really cram it in (even with just 5 people). As for the actual room, we found it very frustrating. Without being too specific to avoid spoilers, there were several clues that were way too vague and non linear so it didn't make sense. Another clue we understood quickly but their visual map on the wall was faulty. They decided to draw X's on the map between some walls to represent places you were unable to go but it was not clear that X's meant blocked off rooms. It's not really clear why they didn't just make a new map that was accurate since the X's were not part of the riddle and just made it confusing. When we asked them about it at the end they said they could write x=wall on the map but why not just color it in as a wall like the rest of the map or design a better map and print it off. Their room building philosophy just led to the rooms feeling run down. Their rooms just felt so unpolished and the finishing was really cheap looking. Whereas other escape rooms really work on building the atmosphere of the room, these guys don't seem to care. There was visible clear packing tape to attach a pin pad to the wall. There was visible clear packing tape holding the hands of a fake clock in place. It's confusing why they didn't use double sided tape or anything to hold things in place to make it look better. At the end of the experience I can safely say I will not be returning. There are great escape rooms around town and this was not worth $25 at all. read more

Escape rooms are a fun way to spend the evening. This was not. The location was dingy and right next door to a gentlemen's club. The rooms were small, dirty, and poorly decorated. The clues didn't make sense in any way. It was very hard to tell what clue corresponded to what puzzle. We were supposed to be on a spice collecting ship in the 1700's but there were pinpads, computers, and all sorts of other technology that broke theme. They really missed the boat on this one. The staff were friendly, though quite young. The young man was unprepared when describing our story and didn't know what he was doing. He actually had to leap to hit a play button to start the theme music. Also staff need to respond faster or time needs to stop when waiting for them to give you a clue. We actually got to the final step of the puzzle. However, the final step was a series of numbers hidden in something. Even after the staff tried to show us the numbers, none of our group of 8 could see them. Also, apparently we were supposed to be given a flashlight to make the puzzles easier but that wasn't provided. Overall, this was disappointing. I've been to Breakout and it is much better. Save yourself a headache and head there instead. read more

This is my third go at the breakout escape rooms and this place has a more realistic feel to the rooms. The props seem to be better and since it's downstairs in the basement it feels bigger and creeper. The ambient music also helps with the mood. Overall great fun and will recommend it if you like the real life strategy games like breakout. We did the back to the future room which is a great starter room for newbies and we are doing the hostage one next read more

Staff were really friendly although they seemed a little tired out. The only problem I had with EEscape was the amount of time we had to play the game. 45 minutes of entertainment for $25 isn't great when really you're just stuck in a jazzed up room. I guess it was good for a once in a lifetime thing, but really, so is anything else. Can't recommend this place until players get more game time for their money. read more

This was our second escape room experience, we did "National security" late at night. The location isn't as nice as other companies and does feel "cheap". We got into the room and given a quick back story and we were on our way. We got through a number of puzzles and then got stuck due to some confusing props, we wasted a ton of time trying to figure out a couple of things that we eventually called them in to question and were baffled by the answers. We knew what to do but the prop was so confusing. We failed with 4 items left. Everything to solve was a combination lock with no mechanical or moving props. We had fun but were frustrated with the lack of clarity on items. I don't know if we would go back, every place is $25 and I don't feel that this place is worth that considering the value you get at other places. With the amount of new places opening in the coming year eescape might be forgotten for us. It's worth a shot if everyone else is booked up and you want to do a room, just don't set your expectations high like you would for other places. read more

I don't know why the reviews are so low?! This place is SO FUN! We've done two of their rooms and plan to complete the rest. Very challenging and an awesome team building exercise as well as it really gives you a sense of fun accomplishment when you solve a room. So often we use our phones for everything including brain exercise, this is a great way to exercise your brain by getting out and doing something fun! Try it - just don't beat my score :P read more

This was my first escape room experience but we had a great time. The rooms are a little threadbare but we weren't there for the décor and it was clean. We found the clues tough and there were false clues and extraneous props but we figured them out and got through Samara with 10 seconds to spare. We did need a "life line" in the last room. I enjoyed myself and would do it again. read more

I have done other escape room locations in the Edmonton area and this one was extremely disappointing. A couple friends and I did the room Samara which did not remotely follow the prologue story provided. The props were garage-sale worthy (in the bin that no one wants to take from). And my group did not find any resolution to the room and continuity throughout the rooms didn't make much sense either. The buzzer in the room didn't work all the time either. The one thing they had going for the room was a couple neat transitions from room to room. Other than that, pretty grungy place and difficulty level is underestimated in their rating. I would suggest going to a different escape room location if you want fun. And you have to pay for parking. read more

This place is terrible, first of all we got there.. And they proceeded to tell us that they gave our room away to another group, because they were upset about something, so in turn they decided to make us upset to remedy their situation... So we had to take the room they had left to give us. The room was the "held hostage" room and it sucked, the clues were vague, we lost interest and overall just a bad experience. read more

I'm shocked by the low reviews here! I've tried over 10 different escape room companies in Edmonton and Calgary and EEscape is definitely my favourite so far. I admit, when I first got to the location I was a little worried too, it seemed kind of low-rent. But I care more about the puzzles than the decor, and the puzzles are definitely not cheap. They make great use of magnetic locks here, so for example, spelling out a a name in an Ouija board makes a cupboard across the room open. This is way more fun than an endless string of combination locks (a major pet peeve of mine). Every puzzle we encountered was tricky without being needlessly frustrating, and made sense within the story. No part of it felt random (which is my other biggest pet peeve). We were warned that our chosen room was "a little bit creepy" so yeah, I got the bejeezus scared out of me a couple of times (I'm like that). If that's your thing, I highly recommend the Samara room. I'm also surprised with the number of commenters taking issue with the price. I've always paid $25 a person for any room, which sometimes gets you 45 minutes and sometimes gets you an hour. Personally I prefer the 45 min versions, as hour long rooms seem to have too much "filler" and are poorly gauged. Every hour-long room I've tried I've finished either way too early or only got halfway through. The best setup is a 45min room when they let you stay an extra 15 if you want to keep working it. I don't know if they do that here as we finished our room with thirty seconds left on the clock *self-congragulatory back pat*. EEscape Samara was the best escape room I've ever done. I never review but when I saw how low its rated here I made a login just so I could post. I will definitely be back here! read more

We really enjoyed taken hostage. The staff was wonderful Ana we all enjoyed it. We did it as a family ages 10-62. It was enjoyed by all.

I decided to bring my cousins from Vancouver to this company and we had such a bad experience, staff seem a bit rude and gave us some attitude upon our arrival. We decided to play the national security room, once we got inside it was pretty bare and all the furniture seemed pretty beat up. The moment my cousins went inside the room, they all started laughing and I was so confused at what was going on. My cousins decided to let me play the room by myself as they directed me throughout the whole game. I was shocked how they knew all the answers and what was gonna be next. It turned out that they played that exact same room in another escape game company in Vancouver, one of my cousin decided to ask one of the staff if they design the rooms themselves and the staff say "yes, the owners do everything themselves" then all my cousins started laughing again as we left this place. After this experience at this location, my cousins told me I don't need to come back here since Eescape's room has similar theme as the one in Vancouver. They also said the ones in Vancouver were more well put together. Puzzles 4/10 Decor 2/10 read more

My family and I went for the first time last week. We were super disappointed in what you got for your money. Each person is $25. I personally felt like it was very cheaply put together. read more

We went to this Escape Room and we were stumped so used one of our help calls - the attendant then came into the room and explained that the clues were locked in the wrong boxes by "whoever shut down the room last". Our game was ruined and all that was offered to us 4 who payed 100 dollars to play was one free play for one person or to do another room for 10 dollars each immediately because they weren't busy. Our game was ruined and we didn't get anything close to adequate compensation. Won't be going back for sure! read more

Went there tonight, fourth room we've been to in the city. This one was the only one I didn't enjoy. Upon arrival with our group of four, we were then told we were to be paired with another 4 strangers. Most other rooms cap at 6, and will only place others if 3 or fewer book. The extra people were not at all necessary, as it was a linear room. Most of the time it was 2 people working on the current puzzle, while 6 stood around doing nothing, as it was so linear there was little to explore. We did the hostage room, the back story was weak. The room was poorly decorated and did not look like anything. It just looked like the dingy basement that it was. Seriously guys, mystery shop your competition, this was nowhere close to on point. The puzzles did not remotely relate to the theme, and did not cause any excitement. Compared to other rooms in the city, you charged $100 more than the rest by the time you factor in how you double booked occupancy, argued this was just something we should expect as it was a weekend, and put little work and love into this room. Seriously, if your looking for ideas of what it should be like, check out escape city and smarty pantz. Your operation comes across as cheap and greedy. read more

SAVE YOUR MONEY AND STAY AWAY, FAR,FAR AWAY.... Well deserving of a one star review. I've done over 25 escape rooms in the city and this place is by far the worst. Every room I have done at this location is a JOKE, the rooms are poorly built, the locks don't work, and sometimes the locks are left open from the group ahead of you... Believe me when I say this is not the place to try a breakout room. The staff is unprofessional and cleans up the room before you are even done which totally ruins the experience. There are plenty of other places to go in the city to try breakout rooms, I've been to them all and this place is in its own league of awful. read more

Very cool Idea, very fun to play. I do not agree with a lot of reviews in here. I have been to many escape rooms myself and this is my favorite one so far. I love how many unexpected element this place offers. I love the cool electronics in this escape room. staff were super nice. read more

I have done many escape rooms and this place is okay. It isn't my favourite and it's not the first company I would recommend but it wasn't in any sense bad. The rooms are fun, but the puzzles don't really go with the rooms; they are just kind of random but they are still fun. I have done three rooms here and had fun in all three of them. They are challenging so we had to use both our hints. The downside to this place is it seems to be pretty dirty. I got norrovirus after my second time going. Just make sure you don't touch your face at all and bring hand sanitizer. All in all, the staff is very nice and helpful here and it's a decent company! read more

Very linear puzzles in a dark and dank location. Walk 5 minutes away to "GTFO" for an amazing experience at the same price.